- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2015-2026 Arrow XT, Enforcer, Impel, and Velocity 107' ladder and 110' platform aerial firetrucks equipped with a single rear axle. The firm-on-ground system light may remain illuminated after the rear stabilizer loses contact with the ground.
- The risk
- A false firm-on-ground indicator light may lead to using the aerial device when the vehicle may shift during aerial operation, increasing the risk of injury.
- The fix
- Pierce will provide instructions on how to update the vehicle software and perform an aerial device functional check, free of charge. Owner notification letters were mailed April 29, 2026. Owners may contact Pierce customer service at 1-888-974-3723.
Vehicle safety record
2020 Pierce Impel Problems, complaints & recalls
No owner complaints about the 2020 Pierce Impel have been filed with NHTSA. It is covered by 6 recalls, the latest in April 2026 for the boom / crane / ladder.
NHTSA data checked
DMore problems than a typical Impel year, for its age
- Complaints
- 0
- Recalls
- 6
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2020 Pierce Impel recalls 6
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2018-2023 Velocity, Impel, Enforcer, and Arrow XT 110-foot aerial trucks. When the aerial platform is extended to its maximum angle, the platform mounting bracket may interfere with the basket handrail hinge peg and cause the handrail to detach from the basket.
- The risk
- A basket handrail that unexpectedly detaches from the basket may increase the risk of injury to first responders using the handrail or to individuals on the ground near the vehicle.
- The fix
- Dealers will install new basket handrail hinge pegs, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B326.
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
- The risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- The fix
- Dealers will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Interim notification letters were mailed to owners on June 24, 2021. Owner notification letters were mailed July 30, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce Manufacturing (Pierce) is recalling 2020 Arrow XT, Impel, and Enforcer vehicles equipped with battery-powered 3600 wireless remote controller units used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.
- The risk
- Inability to use the wireless remote controller may hinder the firefighting efforts, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will return the affected controllers to Akron Brass for a software update, free of charge. The recall began on February 22, 2021. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2018-2020 Arrow XT, Dash, Enforcer, Impel, Quantum, and Velocity vehicles. Due to a problem with the joystick controller, the vehicle's aerial device may move without operator input.
- The risk
- Unintended movement of the aerial device can increase the risk of injury.
- The fix
- Pierce will notify owners, and dealers will replace the potentially affected joysticks, free of charge. The recall began October 20, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
- The problem
- Pierce Manufacturing (Pierce) is recalling certain 2019-2020 Arrow XT, Enforcer, Impel, and Velocity Emergency fire emergency vehicles built with a 107 foot or 110 foot aerial device. A rectangular tube in the upper mid-section of the aerial device may develop cracks and corrosion, possibly causing one of the tube walls to fail and the aerial device to become unsteady.
- The risk
- The failed tube may cause the aerial device to fall, increasing the risk of injury.
- The fix
- Pierce will notify owners, and dealers will inspect for the presence of cracks and/or evidence of corrosion. If no cracks or corrosion is found, the tube will receive a treatment to prevent rust corrosion. If cracks or corrosion is present, the upper mid section of the device will be replaced. All services will be performed free of charge. The recall began March 25, 2020. Owners may contact Pierce customer service at 1-888-974-3723.
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No complaints about the 2020 Pierce Impel yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Pierce Impel: every year compared
All Impel yearsQuestions about the 2020 Pierce Impel
Does the 2020 Pierce Impel have any recalls?
Yes - NHTSA lists 6 recalls for the 2020 Pierce Impel: boom / crane / ladder (April 2026); boom / crane / ladder (February 2023); fuel rail (May 2021); equipment (January 2021) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2020 Pierce Impel had?
None have been filed with NHTSA so far.
Is the 2020 Pierce Impel a reliable vehicle?
Its Safety Index is 37 out of 100 (grade D: more problems than a typical Pierce Impel year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Pierce Impel years have the most complaints?
2007 (3), 2008 (1). See every Pierce Impel year compared.
What should I do if my 2020 Pierce Impel has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data