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1998-2026 · 29 model years

Pierce Impel Problems by year

Owners have filed 4 complaints about the Pierce Impel across 29 model years, and it has 40 recalls. The 2008 has the most complaints once its age is allowed for (1). The most reported problem area is the steering, followed by the suspension.

Most complaints for its age20081 complaint · 15 recallsSee the 2008
Complaints
4
Recalls
40
Crashes
0
Fires
0
Injuries
0
Deaths
0

Impel complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20260100-D
20250200-D
20240100-B
20230200-C
20220300-C
20210400-C
20200600-D
20190600-C
20180600-C
20170600-C
20160900-D
20150900-D
20140300-B
20130700-C
20120500-C
20110800-D
20100900-D
200901300-F
200811500Driver assistanceF
200731200SteeringF
20060500-C
20050400-B
20040300-B
20030200-A
20020100-A
20010100-A
20000100-A
19990100-A
19980100-A

Most common Impel problems

Pierce Impel recalls 40

Equipment

21V0060003 vehicles affected

Pierce Manufacturing (Pierce) is recalling 2020 Arrow XT, Impel, and Enforcer vehicles equipped with battery-powered 3600 wireless remote controller units used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is...

Latest Impel complaints

2007 Pierce ImpelSteeringSuspension

Ref: nhtsa #15v615000 voq #10671053 1/8/15 we filed a complaint that our '07 pierce impel fire truck had a steering issue, operator did not feel in control, and mechanics found ball joints failed. There is a 910 pierce fire truck recall that reference our complaint. The recall covers 06/07 arrow, quantum, dash, lance, and enforcer. How can we file the complaint on a pierce impel, send failed ball joints, and then not have the complaint truck covered in the recall? We sent failed ball joints to nhtsa. Most of...

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the ball joints sent did not have boot failures, the ball joints were locked-up, galled, and coatings missing. The tak4 suspension is an assembly which includes the ball joints. When a pierce fire truck is built, the tak4 assembly is taken and bolted under that chassis, it is adjusted to the truck weight. If pierce claims in their 910 truck recall that the ball joint boots could rip/tear on the models listed for 06/07, how can the same boots not rip on impel, velocity, or other models with tak4 in the 06/07 model year? One step further, the ball joint boots that pierce is claiming rips/tears is the same boot used on the tak4 suspension from 04 to 09. Why are these boots not being recalled? Is pierce allowed to base their recall solely on warranty records? That would be one or possibly two years. After the warranty period or denied claim, there is no record of failure. Research how many replacement ball joints, boots, and control arms have been sold by pierce! Many of these issues have been ignored by pierce and left for the operators of the trucks to correct and pay for. Straight axle front end suspension trucks have given many years of service with no issues; the tak4 is not reliable in comparison. There have been trucks with wheel off events and trucks that drivers report not feeling in control of. These ball joint recalls should be led by the nhtsa.

Filed Incident Steering · SuspensionNHTSA 10806685
2007 Pierce ImpelSteeringSuspension

3/7/15, This fire truck had steering issues. The crew was returning from a fire call. The crew called the on-call technician and reported the truck was hard to drive, hard to control, and not safe. The technician test drove and agreed with the driver. The ill steering truck was taken out of service. (History with this truck, ball joints were inspected on month prior to this incident. The ball joints were inspected with a pierce technician, it was found that two ball joints were just out of spec. The truck was left...

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in service after discussing the findings with the pierce tech. He felt that it needs to be scheduled for replacement, but were not bad enough that the ball joint would fail and come apart. We already had two trucks out of service with failed ball joints. If we did not have the two trucks out of service, we would have started the repairs right away. This truck also went back to the dealer shortly after delivery in 2008. They replaced ball joints/components due to hard to drive complaints). 3/9/15 The ball joints were removed on this ill steering truck, we thought we were going to find excessive play between the ball and the socket of the ball joint. We also found that the passenger side lower ball joint was rotating inside the control arm, the upper ball joint thrush washer had the alignment dowels sheared and was rotating with the ball of the joint, and the passenger side lower ball joint shims were damaged, (possibly rotating). Pictures were attached of the upper thrust washer. Two control arms were not able to be reused, so we had to replace at least two control arms. Since we were going to have to replace two control arms that now come with the new style ball joint, we decided to replace all four control arms. This way they are the newest design ball joint. This is not just a ball joint failure. The control arms are also being damaged. *Tr

Filed Incident Steering · SuspensionNHTSA 10703171
2007 Pierce ImpelSteeringSuspension

The driver of the fire truck reported that the truck was not steering correctly driving down the road. The truck was brought to martin county fire rescue fleet services shop. It was confirmed there was an issue with the tak4 steering system, ball joints. The ball joints were removed from the truck and found that the ball joint lube for life coating was breaking away from the ball joint caps, there was excessive play in the ball joint, gouges in the metal on the ball joint, and one ball joint was turning inside the...

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control arm instead of its own cup. This truck had ball joint issues at the date of delivery and has had tire wear issues the entire time it has been is service. Multiple reports have been made to the pierce dealer and pierce fire truck corporation in reference to our four impel truck's tire wear and drivability. During a meeting at the pierce factory, pierce engineers reported to us that they would upgrade our tak4 ball joints with a new design and shim the camber angle to improve our drivability and tire wear. To date pierce has not followed through on their upgrade promise. At this point our shop has had to purchase and install the upgraded design ball joints and control arms in this truck. We have four other trucks with tak4 suspension that have these ball joints. Since the repair on this truck we have two more trucks with failed ball joints, they are in worse condition than the ball joints described above. We are aware of the current tak4 recall that involves 135 trucks and feel our trucks should be included. The tak4 front ball joints that do not have the upgraded ball joints should be recalled. We should not have been responsible for the cost of these repairs. I have contacted our neighboring county and they also have tak4 suspension with the same ball joint failures. [[redacted]], martin county fire rescue. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6)*tr

Filed Incident Steering · SuspensionNHTSA 10671053
2008 Pierce ImpelDriver assistance

In regards to recall 09v-023. It appears to me that there is a larger problem. That is that the esc system does not indicate that there is a defect or fault even after these sensors fail. Also that the software to diagnose these systems can not read what the sensors are actually doing or record any problems. Two of our vehicle were involved with the company recalling the sensors after they both had unexpected brake applications when making a turn, forcing them into the oncoming lane. After these events we drove the...

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first truck for several hours while the sensor was broken and could not tell there was a problem even with the companies software hooked to the vehicle while trying to diagnose the problem. In the event that these components failed again the vehicle would operate with no indication of a problem, this could cause an accident should the esc system be needed in a actual esc event. However once an accident occurs the software has no ability to determine if an esc event activated or if it was even working at the time. This appears to be a huge flaw in the proper operation of the system. How could a system designed to help you control a vehicle indicate that it was working normal when in reality it could not record the position of the steering wheel or that the steering wheel was not being moved even though tire speeds were showing that the vehicle was in a turn. *Tr

Filed Incident Electronic stability control (ESC)NHTSA 10282532

Questions about the Pierce Impel

Which Pierce Impel years have the most problems?

By the number of complaints owners filed with NHTSA: 2007 (3), 2008 (1). Allowing for how long each has been on the road, the 2008 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

Which Pierce Impel years have the fewest complaints?

Among model years that have been on the road for at least three years, 1998, 1999, 2000 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other Impel years. Always check the exact vehicle's recalls by VIN before you buy.

What are the most common Pierce Impel problems?

Across every model year, owners report problems with the steering (3), suspension (3), driver assistance (1) most often.

How many recalls does the Pierce Impel have?

NHTSA lists 40 recalls across all Pierce Impel model years. Each year's page lists the recalls for that year; check your own vehicle by VIN at nhtsa.gov/recalls to see whether the repair has been done.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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