Pierce Structure Recall 18V463000 (17 Vehicles)

The problem

Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.

The risk

If the bracket falls, it could strike a person below.

The fix

Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B290.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 18V463000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
2007 Pierce Arrow XT	0	13	C
2008 Pierce Arrow XT	1	16	D
2009 Pierce Arrow XT	0	15	D
2010 Pierce Arrow XT	0	16	D
2011 Pierce Arrow XT	0	12	C
2012 Pierce Arrow XT	0	11	C
2013 Pierce Arrow XT	0	11	C
2014 Pierce Arrow XT	0	7	B
2015 Pierce Arrow XT	0	14	D
2016 Pierce Arrow XT	7	14	D
2017 Pierce Arrow XT	0	9	C
2007 Pierce Enforcer	1	11	C
2008 Pierce Enforcer	0	9	C
2009 Pierce Enforcer	0	8	C
2010 Pierce Enforcer	0	6	B
2011 Pierce Enforcer	0	5	B
2012 Pierce Enforcer	0	6	B
2013 Pierce Enforcer	0	6	B
2014 Pierce Enforcer	0	6	B
2015 Pierce Enforcer	0	15	D
2016 Pierce Enforcer	0	16	D
2017 Pierce Enforcer	0	10	C
2007 Pierce Impel	3	12	F
2008 Pierce Impel	1	15	F
2009 Pierce Impel	0	13	F
2010 Pierce Impel	0	9	D
2011 Pierce Impel	0	8	D
2012 Pierce Impel	0	5	C
2013 Pierce Impel	0	7	C
2014 Pierce Impel	0	3	B
2015 Pierce Impel	0	9	D
2016 Pierce Impel	0	9	D
2017 Pierce Impel	0	6	C
2007 Pierce Quantum	0	9	D
2008 Pierce Quantum	0	13	F
2009 Pierce Quantum	1	13	F
2010 Pierce Quantum	0	15	F
2011 Pierce Quantum	0	12	D
2012 Pierce Quantum	0	10	D
2013 Pierce Quantum	0	9	D
2014 Pierce Quantum	0	8	C
2015 Pierce Quantum	0	13	F
2016 Pierce Quantum	0	12	D
2017 Pierce Quantum	0	8	C
2007 Pierce Velocity	0	15	D
2008 Pierce Velocity	0	17	D
2009 Pierce Velocity	0	16	D
2010 Pierce Velocity	0	17	D
2011 Pierce Velocity	0	14	D
2012 Pierce Velocity	0	12	C
2013 Pierce Velocity	0	12	C
2014 Pierce Velocity	0	8	C
2015 Pierce Velocity	0	17	D
2016 Pierce Velocity	1	15	D
2017 Pierce Velocity	0	9	C

Vehicle

Complaints

Recalls

Grade

Questions

Is the 18V463000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Pierce Manufacturing's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 18V463000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 18V463000 announced?

Pierce Manufacturing reported it to NHTSA on July 11, 2018. Owners are usually notified by mail within about two months.

Structure Pierce recall