I am submitting this complaint concerning a failure of the front exhaust assembly on my 2016 Subaru Outback 2.5L. the dealership diagnosed a leak at the exhaust bellows in the front exhaust assembly and recommended replacing the assembly. I proceeded with the repair at a cost exceeding $3,000. I subsequently learned of Subaru Service Campaign WUJ-95, which addresses cracking of the bellows in the front exhaust pipe, including the catalytic converter, on certain 2015-2016 Subaru Legacy and Outback 2.5L vehicles. ...
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Subaru has informed me that my vehicle's VIN is not included in the campaign. However, the component and type of failure described in the campaign appear relevant to the failure experienced by my vehicle. I contacted Subaru of America Customer Advocacy and requested an explanation of the technical distinction between the condition addressed by WUJ-95 and the failure diagnosed in my vehicle. Subaru declined to compare the conditions and denied my request for goodwill assistance or reimbursement. The company considers its review complete. I recognize that my vehicle's failure does not automatically establish that it qualifies for the existing campaign. However, I am concerned that a similar failure of the front exhaust bellows occurred in a vehicle of the same model year and engine type. I respectfully request that NHTSA review this report in conjunction with other complaints and available technical information to determine whether the failure warrants further examination, including whether it may affect emissions performance or present other safety concerns.