- The problem
- Thor Motor Coach (TMC) is recalling certain 2017 Tuscany XTE and 2017-2019 Venetian, Aria, Tuscany, and Palazzo motorhomes built on Freightliner Custom Chassis Corporation chassis. The Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
- The risk
- Nonfunctioning lights can increase the risk of a crash.
- The fix
- The remedy for this recall is still under development. Daimler Trucks North America, the manufacturer of the chassis began issuing owners an interim notification on October 24, 2018, and will send a second notification when parts become available. The recall began October 30, 2018. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000163.
Vehicle safety record
2017 Thor Palazzo Problems, complaints & recalls
Owners have filed 2 complaints about the 2017 Thor Palazzo with NHTSA, most often about the body, doors & structure (1) and the engine & cooling (1). It is covered by 4 recalls, the latest in October 2018 for the turn signal. For comparison, the 2016 has 5 and the 2018 has 0.
NHTSA data checked
CAbout as many problems as a typical Palazzo year, for its age
#335 most complained-about 2017 vehicle
- Complaints
- 2
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2017 Thor Palazzo problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2017 Thor Palazzo recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
- The problem
- Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
- The risk
- If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
- The fix
- TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
- The problem
- Thor Motor Coach (TMC) is recalling certain 2017 Palazzo 36.1 and 36.3 motorhomes. The Federal certification label on these vehicles indicates an incorrect front tire rim size. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- The risk
- If the front rim is replaced based on the incorrect label information, it can cause an unsafe driving condition, increasing the risk of a crash.
- The fix
- TMC will notify owners and will provide corrected replacement labels, free of charge. The recall began on June 2, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000133.
What owners say
Be the first Palazzo owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
2 complaints about the 2017 Thor Palazzo
Newest first, as filed with NHTSA by owners.
We purchased a 2017 thor palazzo 36.1 Motor home in jan 2017. Saw that a trim ring was put on the floor of the rear bath. We assumed this was for access to the rear diesel engine. We discovered that although the trim ring was screwed down no access to the diesel engine was cut out. When we called thor customer service we were told the thor palazzo model did not have specs for an engine access panel. We asked then why a trim ring installed? They did not have an answer to this. Fast forward to fall 2018 we had a...
Read the full complaint
small compressor leak in the engine so took to freightliner nw to repair. They said the interior engine access should have been cut out at thor to work on engine and for safety (fire or other). Freight liner nw showed us a picture of under the rear bath where there is an access panel. Thor just put flooring and trim ring over without cutting out actual panel. Wrote a review on yelp thor motor coach to voice our frustration. Thor contacted us and said they will approve to cut out interior engine access.They are only approving 1 1/2 hrs. Of labor to do so no materials. This will cost more to cut out but additional will be at our expense. We feel this is a neglected willful act in production that can have not only expense but cause possible harm or worse to the consumer. We are hoping that this will lead to a recall to check for engine access panels in thor motor coach diesel motor home models.
Locking mechanism on entry door stuck in locked position. I had to go to dealer and have service department open the door. Passengers may not be able to exit in an emergency. Vehicle was stationary.
Thor Palazzo: every year compared
All Palazzo yearsQuestions about the 2017 Thor Palazzo
Does the 2017 Thor Palazzo have any recalls?
Yes - NHTSA lists 4 recalls for the 2017 Thor Palazzo: turn signal (October 2018); equipment (November 2017); labels (October 2017); labels (April 2017). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2017 Thor Palazzo?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (1), engine & cooling (1).
How many complaints has the 2017 Thor Palazzo had?
2 complaints have been filed with NHTSA, the first on July 10, 2018 and the latest on March 10, 2019. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2017 Thor Palazzo a reliable vehicle?
Its Safety Index is 46 out of 100 (grade C: about as many problems as a typical Thor Palazzo year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Thor Palazzo years have the most complaints?
2016 (5), 2015 (2), 2017 (2). See every Thor Palazzo year compared.
What should I do if my 2017 Thor Palazzo has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data