- The problem
- Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Vehicle safety record
2016 Thor Palazzo Problems, complaints & recalls
Owners have filed 5 complaints about the 2016 Thor Palazzo with NHTSA, most often about the body, doors & structure (2) and the visibility & wipers (1). Those complaints describe 2 injuries. It is covered by 4 recalls, the latest in November 2017 for the equipment. For comparison, the 2015 has 2 and the 2017 has 2.
NHTSA data checked
DMore problems than a typical Palazzo year, for its age
#255 most complained-about 2016 vehicle
- Complaints
- 5
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 2
- Deaths
- 0
Most common 2016 Thor Palazzo problems
Share of all 5 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2016 Thor Palazzo recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Thor Motor Coach (TMC) is recalling certain 2014-2016 Ace, Challenger, Daybreak, Hurricane, Miramar, Outlaw, Windsport, Palazzo, Tuscany, and Tuscany XTE motorhomes. The windshield wipers may fail due to the system being incorrectly installed or secured.
- The risk
- If the windshield wipers cannot be used, driver visibility would be reduced, increasing the risk of a crash.
- The fix
- TMC will notify owners, and dealers will inspect the wiper system to verify it is installed correctly, repairing or replacing the system as necessary, free of charge. The recall began on September 27, 2017. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000146. Note: Although some of the vehicles included in this recall have previously been remedied under recalls 17V-096 or 17V-162, the vehicles may need additional repairs under this campaign.
- The problem
- Thor Motor Coach (TMC) is recalling certain 2014-2015 Tuscany, Tuscany XTE and Palazzo motorhomes. The windshield wiper systems on these vehicles may have been improperly installed or secured, causing the wipers to fail during operation.
- The risk
- If the windshield wipers fail, the driver would have decreased visibility, increasing the risk of a crash.
- The fix
- TMC will notify owners, and dealers will inspect the wiper system, tightening the wiper nuts to the proper specifications, as necessary, free of charge. The recall began on April 12, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000128.
- The problem
- Thor Motor Coach (TMC) is recalling certain model year 2016 Tuscany XTE, Palazzo, and 2016-2017 Venetian motorhomes manufactured September 9, 2015, to January 12, 2016. The front sway bar mounting brackets may not fit properly on the axle causing the mounting bolts to bend or loosen.
- The risk
- If the sway bar bolts loosen, the sway bar may detach from the axle, affecting the handling and increasing the risk of a crash.
- The fix
- TMC will notify owners, and Detroit Axle service centers, subsidiaries of Daimler Trucks, the manufacturer of the chassis, will modify the sway bar mounting, free of charge. The recall began on July 22, 2016. Owners may contact Thor Motor Coach Customer service department at 1-877-500-1020, or Daimler Trucks North America LLC at 1-800-547-0712, or e-mail them at [email protected] to locate a service center. TMC's number for this recall is RC000117.
What owners say
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5 complaints about the 2016 Thor Palazzo
Newest first, as filed with NHTSA by owners.
A bracket holding the front fiberglass cap or facia to the frame came loose and fell off on the interstate I-94 in Wisconsin, making a big clunk under our motorcoach causing several cars to swerve avoiding the metal bracket laying in the road. We had to pull over on the busy interstate to assess any damage to our coach. Luckily we came out unscathed. After looking into this further, I noticed that the screws holding the bracket on were broken off in the metal frame. I looked at the other bracket on the driver's...
Read the full complaint
side and the screws were broken off in the frame too and being held by one wood screw on the fiberglass facia. It seems that the wrong type of fasteners ate being used causing this failure
The vehicle was stationary when I found the double pane window coming apart. If I had been driving down the road or highway the glass would have came off into on coming traffic or hit a car behind me. The windows are made by herh windows. I believe another company has bought them out now.*Dt*jb
We are very concerned the windows on our 2016 palazzo with only 12000 miles on it has windows that are separating. They started separating at 8000. We have 5 windows that are separating and all of the sudden are hanging off the motor home. It would be devastating if they fell off and hit another motor vehicle or motorcycle. *Dt*jb
The wood floors in the cargo bays of my class 'a' motorhome were not sealed during manufacturing, which allowed water to enter the bays and rotting the wood floors. This resulted in a hazardous condition while the vehicle is in motion where items, in the bays, could fall under the tires or jeopardize the safety of other vehicles. This condition has occurred twice on my vehicle and was repaired once by thor under warranty, but reoccurred less than six months later.
On april 5, 2016, as we were driving in south carolina, on a divided highway at about 65 mph, when with no warning, with no warning, the overhead cabinet directly over our heads came crashing down on us. It hit me on the head and shoulder, and hit my husband, jeff, on his arm and hand. Jeff managed to look out the side window and use the center lane marking to make sure we stayed on the road. He then put his head down so that he could see well enough underneath the fallen cabinet to get us off on the shoulder...
Read the full complaint
of the road. If he hadn't been able to do that, we very likely would have gone off the road. We first had to semi-argue with thor to get them to address this warranty item. When they finally agreed to address the issue, we had to insist that they re-engineer how the overhead cabinet was attached to the bed that rides above the cab. The way the cabinet was attached was to have 14 wood screws in the front of the cabinet, adhering it to the metal bed & reinforcement above, and only 2 in the back of the cabinet. Again, wood screws were used to attempt to screw into metal. We were disappointed by the somewhat lack of concern thor displayed for other customers who may have purchased a motorhome with the same overhead cabinet configuration. They kept insisting that our situation was an exception, and that this had never occurred before. However, how secure can any cabinet be if wood screws are used to screw into metal'..And are 2 screws truly sufficient for adhering the back portion of the cabinet, where most of the weight sits? We're ok now, but what about others? Others may have the same thing happen to them. Perhaps this has already occurred, with disastrous results, and the occupants may not be in any position to explain that the cabinet was the cause, and not just another piece of damage that occurred as a result of the crash.*Dt*jb
Thor Palazzo: every year compared
All Palazzo yearsQuestions about the 2016 Thor Palazzo
Does the 2016 Thor Palazzo have any recalls?
Yes - NHTSA lists 4 recalls for the 2016 Thor Palazzo: equipment (November 2017); windshield wiper / washer (September 2017); windshield wiper / washer (February 2017); front (June 2016). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2016 Thor Palazzo?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (2), visibility & wipers (1), equipment & accessories (1).
How many complaints has the 2016 Thor Palazzo had?
5 complaints have been filed with NHTSA, the first on June 13, 2016 and the latest on September 28, 2021. Of these, 0 describe a crash and 0 a fire, and together they report 2 injuries and 0 deaths.
Is the 2016 Thor Palazzo a reliable vehicle?
Its Safety Index is 31 out of 100 (grade D: more problems than a typical Thor Palazzo year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Thor Palazzo years have the most complaints?
2016 (5), 2015 (2), 2017 (2). See every Thor Palazzo year compared.
What should I do if my 2016 Thor Palazzo has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data