- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F motorcycles. The rear rotor bolts were insufficiently tightened.
- The risk
- The loose bolts may damage the caliper or swingarm, reducing rear braking capability and increasing the risk of a crash.
- The fix
- Dealers will correctly tighten and replace the rear rotor bolts as necessary, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-020-417.
Vehicle safety record
2020 Zero SR/F Problems, complaints & recalls
Owners have filed 1 complaint about the 2020 Zero SR/F with NHTSA, most often about the electrical system (1) and the fuel system (1). It is covered by 2 recalls, the latest in October 2021 for the rotor.
NHTSA data checked
- Complaints
- 1
- Recalls
- 2
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2020 Zero SR/F problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Zero SR/F recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.
- The risk
- An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.
- The fix
- Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-021-020.
What owners say
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1 complaints about the 2020 Zero SR/F
Newest first, as filed with NHTSA by owners.
My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 charging at 11A from 10% to 100% in less than an hour, which should not be possible normally using a 5-15 household...
Read the full complaint
outlet to charge the 14.4kWh battery. The manufacturer warrantied battery capacity to be ≥ 80% of original capacity for 5 years/200,000miles. The manufacturer replaced the original 14.4kWh battery pack in October 2023 with ~2200 miles on the odometer with a new chemistry battery pack. This followed range tests by two authorized dealers and an engineer from the manufacturer. The safety risk was being stranded by the motorcycle because the battery pack was failing prematurely. I have had no range/capacity issues with the replacement battery pack that has a different capacity than the original battery pack.
2020 Zero SR/F vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Zero SR/F | 1 | 2 | - | |
| 2020 Zero FX | 1 | 0 | A | Compare |
| 2020 Zero SR/S | 1 | 1 | - | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Zero SR/F
Does the 2020 Zero SR/F have any recalls?
Yes - NHTSA lists 2 recalls for the 2020 Zero SR/F: rotor (October 2021); switch (November 2020). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Zero SR/F?
By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (1), fuel system (1).
How many complaints has the 2020 Zero SR/F had?
1 complaints have been filed with NHTSA, the first on May 8, 2024 and the latest on May 8, 2024. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
What should I do if my 2020 Zero SR/F has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data