- The problem
- On certain sport utility vehicles equipped with a ngc-1 powertrain control module, the software protocole used to test the vehicle exhaust gas recirculation (egr) system may lead to engine stalling under certain operating conditions.
- The risk
- THIS COULD CAUSE A CRASH WITHOUT WARNING.
- The fix
- Dealers will reprogram the powertrain control module software. Owner notification began on march 15, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
Vehicle safety record
2004 Chrysler Pacifica Problems, complaints & recalls
Owners have filed 896 complaints about the 2004 Chrysler Pacifica with NHTSA, most often about the body, doors & structure (328) and the engine & cooling (258). Those complaints describe 32 crashes, 30 fires, 29 injuries and 2 deaths. It is covered by 2 recalls, the latest in March 2004 for the control module (tcm / pcm / tecm). For comparison, the 2003 has 1 and the 2005 has 1,244.
NHTSA data checked
FFar more problems than a typical Pacifica year, for its age
#14 most complained-about 2004 vehicle
- Complaints
- 896
- Recalls
- 2
- Crashes
- 32
- Fires
- 30
- Injuries
- 29
- Deaths
- 2
Most common 2004 Chrysler Pacifica problems
Share of all 896 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2004 Chrysler Pacifica recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- On certain sport utility vehicles, the chassis fuel supply tube may have been incorrectly manufactured.
- The risk
- Under certain engine and vehicle dynamic conditions, the fuel line may separate, resulting in a fuel leak and an increased risk of a vehicle fire.
- The fix
- Dealers will install a secondary retention clip to the fuel line quick connect. Owner notification began on december 15, 2003. Owners should contact daimlerchrysler at 1-800-992-1997.
What owners say
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896 complaints about the 2004 Chrysler Pacifica
Newest first, as filed with NHTSA by owners. Page 1 of 36.
Subframe/Engine Cradle failed due to rust. Subframe is available for inspection upon request. My safety or the safety of others is put at risk due to the failed (rusted, corroded, rotted) subframe/engine cradle. Vehicle's engine is at risk of falling through the vehicle's frame at any moment whether the vehicle is parked or being driven. This problem has been reproduced or confirmed by a dealer or independent service center. The vehicle and the subframe component has been inspected by a Master ASE Certified Mechanic. No symptoms of the problem prior to the failure that owner has ever been made aware of.
Tl* the contact's son owns a 2004 chrysler pacifica. The contact stated that while his son was driving at 20 mph, a state trooper had begun to wave his son's vehicle down. The trooper then informed him that the vehicle was on fire. All occupants immediately exited the vehicle and the state trooper was able to extinguish the fire with a fire extinguisher. A police and fire report were filed at the scene and no injuries were reported. Due to the failure, the vehicle was towed to the contact's home where it remained...
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in his possession. The vehicle had yet to be deemed destroyed. The contact then called mcinerney chrysler dodge jeep ram of thunder bay(832 w chisholm st, alpena, mi 49707) where they informed him that there were no recalls on the vehicle; however, upon investigation, the contact linked the failure to nhtsa campaign number: 03v471000(fuel system, gasoline). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 200,000.
Driving down interstate when the cruise cut out and the engine skipped. Pulled over to check engine fluids and all were ok. No engine warning lights or any other indication of something being wrong. Continued at approx 70 mph when there seemed to be an internal explosion within the engine causing the engine to stop and all front airbags to deploy. Vehicle then caught fire and was totally destroyed.
The under carriage that holds engine in place is completely rusted through. I bought brand new tires from belle tire on september 9, 2020. By november 1 2020 I was observing extreme wear on the brand new tires. Went to my mechanic and was told the car is unsafe to drive due to the cradle rust rot, and the engine is about ready to fall out and would cause catastrophic emergency I and my family could die. Trying to find replacement and am being told it is such a problem that there is no parts available to fix this problem
I was driving on the highway, and my lights all lit up, car stalled, and my dash board said no bus
Tl* the contact owned a 2004 chrysler pacifica. The contact stated that when he purchased the vehicle the check engine warning light was illuminated, he had taken it to chrysler jeep dodge ram brunswick georgia (5400 altama ave, brunswick, ga 31525) for a full inspection. A week later while at a stop sign, the check engine and an unknow red warning lights illuminated a second time. There was smoke and fire coming from underneath the front hood area. The contact was occupying the vehicle as the driver and managed to...
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exit the vehicle. The contact stated that the fuel line caught on fire and burned the vehicle causing to ignite into flames. The fire department extinguished the fire. A fire and police report were filed. The vehicle was towed to a junk yard where it was being investigated. The vehicle was deemed destroyed. The manufacturer was made aware of the failure and provided a case number. The contact mentioned that there was a similar recall but the vin was not included. The failure mileage was approximately 170,503.
Its throwing a pcm code an the car is stalling so bad in the moddle of driving I have been stuck severeal times an I thunk there is a fuel leak I smeell gas so bed its throing po300 code an wont chanfe even when I got all the parts I see there is a recall on my year of car can somwonw hwlp mw I cant keeo cutting off ill wreck
The vehicle does when in reverse and you step on the accelerator. Gas gauge reads empty even with fuel in it and fluctuates between empty and full. Vehicle stalls when going around a corner or coming to a stop.. Foul smell coming from the exhaust into the cab. All dash gauges go off. Check engine light is on. Received two different codes 1) o2 sensor bad & 2) p1861.
Upon taking a the vehicle to a mechanic, I was informed the subframe which supports the engine is rusting to the point it will not hold the engine causing catastrophic failure. I have become aware chrysler is aware of the future failure and will not fix it.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle decelerated independently and stalled without warning. The vehicle was taken to an independent mechanic on four occasions however, the mechanic was unable to duplicate the failure or retrieve a fault code. Additionally, while driving at 40 mph, the vehicle decelerated without warning. The vehicle was towed to brookfield chrysler dodge jeep ram (1845 pipestone rd, benton...
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harbor, mi 49022), to be diagnosed. The contact was informed that the oxygen sensor failed and needed to be replaced. The oxygen sensor was replaced seven times however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 149,000.
Vehicle was taken to service. Shop would not work on vehicle stating the deterioration of the subframe was to extensive and they would not work on it. Upon closer inspection showed the frame in a great state of decay, with some places only being held together with thin strips of metal. These vehicles were recalled in the past for defective frames however not all were recalled and this is one vehicle that was not. The motor in these vehicles will fall out and could cause an accident which could result in serious...
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injury or loss of life. These frames are defective in workmanship from the factory and should be handled by the factory across all 2004-2008 chrysler pacifica's affected by defective equipment knowingly installed by the factory that will lead to an accident and cause serious injury or death. Thousands of these vehicles are on the road today with occupants unknowingly driving these vehicles which are "ticking time bombs". *Tr
Driver front turn signal quit working. Driver rear still works it is not the bulb no signs of broken or burnt wires. Checking web sites a lot of owners having same problem. No one has reason for problem yet. When using turn signal indicator flashes real fast like a bulb burned out. *Tr
Engine stalls for no reason indicated by engine codes. Vehicle was coming to a stop. Was backing up once. Just idling and stalled. Sometimes when driving it feels as if nothing is happening when I attempt to accelerate. Has done this before the date submitted. Different dates.
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the front passenger side frame rail was rotted. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 141,000.
Car runs and drives well. However, our mechanice says the subframe is rusted so it will not pass inspection.
Engine cradle rusting on a 2004 chrysler pacifica, I found it during an oil change
I have a 2004 chrysler pacifica had new brakes struts done was told my engine cradle is rusted so bad one pothole bump in road my engine could drop out of car endangering my family
Vehicle.Just quit running.And wouldn't start.Again. The vehicle was in motion
Took a short drive. Turned off the vehicle. After a couple minutes smoke and flames were coming out of the hood. Grabbed a fire extinguisher opened the hood and put out the fire on the passenger side. The air filter housing was melted.Embers were still spreading along the insulation attached to the hood. Manually removed the spreading embers with some tools. Not sure the cause. Also why is the insulation made of a material that is not fireproof?
Tl* the contact owns a 2004 chrysler pacifica. The contact stated that the fuel tank would not allow fuel to fill to full capacity. The vehicle did not pass an emissions inspection due to the failure. In addition, the fuel gauge was ineffective and provided a false reading. As a result, the vehicle ran out of fuel without warning. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 130,000.
Engine cradle rusted out-had to be replaced. Chrysler failed to properly coat the engine cradles which allowed rust to damage the cradles and create a serious safety defect.
Motor mounts have snapped and been replaced 3 times since purchase! Body is too heavy for the frame. Now loud thuds at braking and accelerating. Always have had a fueling issue. Had fuel pumps, sending units, lines, fuel filler nozzle, everything but the tank replaced. Fuel gauge drops to empty even with fuel, when trying to fuel it will not allow it pump will shut off. Usually starts to do this when gas mileage is under 200 remaining. So frustrating. Yet chrysler denies ever having heard of these issues! I see forums with my same complaint, yet it's a mystery for chrysler! This has all been a continuous problem since I purchased the car in 2011.
The sub-frame has rusted through, my mechanic is concerned about the possibility of the engine falling out if not addressed. It seems to be a common problem with the pacifica model but I did not find out about it until I took it to my mechanic to find out why the car would "bounce" while driving down the road. It is especially noticeable when the car is shifting. He was shocked at the amount of rust he found underneath.
ENGINE CRADLE ROT
Front frame cradle rusted out. Was getting oil changed the garage I took it too brought it to my attention that is was very unsafe
Chrysler Pacifica: every year compared
All Pacifica years2004 Chrysler Pacifica vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Chrysler Pacifica | 896 | 2 | F | |
| 2004 Toyota Sienna | 2,062 | 10 | F | Compare |
| 2004 Nissan Quest | 445 | 4 | F | Compare |
| 2004 Kia Sedona | 213 | 2 | F | Compare |
| 2004 Chrysler Town & Country | 167 | 0 | A | Compare |
| 2004 Dodge Grand Caravan | 116 | 3 | A | Compare |
| 2004 Chrysler Town And Country | 0 | 6 | C | Compare |
| 2004 Honda Odyssey | 0 | 13 | F | Compare |
| 2004 Chrysler Voyager | 0 | 4 | A | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Chrysler Pacifica
Does the 2004 Chrysler Pacifica have any recalls?
Yes - NHTSA lists 2 recalls for the 2004 Chrysler Pacifica: control module (tcm / pcm / tecm) (March 2004); hoses, lines / piping, and fittings (November 2003). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2004 Chrysler Pacifica?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (328), engine & cooling (258), suspension (125).
How many complaints has the 2004 Chrysler Pacifica had?
896 complaints have been filed with NHTSA, the first on August 13, 2003 and the latest on September 30, 2021. Of these, 32 describe a crash and 30 a fire, and together they report 29 injuries and 2 deaths.
Is the 2004 Chrysler Pacifica a reliable vehicle?
Its Safety Index is 22 out of 100 (grade F: far more problems than a typical Chrysler Pacifica year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Chrysler Pacifica years have the most complaints?
2017 (1,547), 2005 (1,244), 2018 (901). See every Chrysler Pacifica year compared.
What should I do if my 2004 Chrysler Pacifica has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data