2021 Chrysler Pacifica Acceleration problems

the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The radio and infotainment system failed: the center screen on the instrument panel, its operating software, and the audio system. The screen stays blank or unresponsive, and the software crashes or restarts repeatedly. The failure started right after the Recall 52D software update. The vehicle hasn't been repaired and can be inspected at any time on request. 2. How was your safety or the safety of others put at risk? Because the screen doesn't work, I've lost functions I rely on while driving: Radio and audio, including emergency and traffic broadcasts; The screen also crashes and restarts while I'm driving, which is distracting. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer saw the problem and confirmed it appeared after the Recall 52D repair. The dealer has refused to repair it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer inspected it after the service recall. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

traffic. Diagnostic trouble codes were present related to the hybrid system and high-voltage battery, including P1D43, P1A21, U029A, and U0412. These codes indicate faults in the hybrid control system and battery communication. A Chrysler service department inspected the vehicle, confirmed the trouble codes, and returned it to me without repair because the issue was not immediately reproducible at the dealership. The vehicle has a history of similar intermittent issues, including prior loss-of-power events and repeated service visits for hybrid system faults. The condition is not consistently reproducible, but when it occurs it results in a sudden loss of motive power while driving. This creates a significant safety risk due to unexpected loss of propulsion in active traffic.

dangerous. The van is now at the dealership for repair, and I hope they fix it for real this time. This is an extremely dangerous situation, with vehicles dying while going full speed.

the vehicle had been brought to a Chrysler dealership due to a previous occurrence at 36997 miles on the odometer. It was inspected by the Chrysler dealership and deemed to be operating normally.

miles of battery mileage remaining. The week prior, we had taken it into the dealership for the open recalls to be repaired, so we took it back for this issue. The dealership just messaged me saying the van is ready to be picked up and that the charging system was just low. But it still had nearly 1/2 the battery left when this happened! The dealership went on to say, "So here is the deal, we could not verify the concern at this time. There are no codes in the system, nothing to really test for. I can have someone drive it and see if anything happens, but without being able to duplicate your concern, we cannot diagnose it." My sister-in-law had the exact same issue on her own Chrysler pacific Hybrid just a few months ago, while she was on the freeway and her speed was instantly throttled. They replaced the entire electrical hybrid transmission. This is a known issue with this vehicle and it is going to put my life and my kid's life at risk since the dealership cannot reproduce the error. I even sent a picture of the error message, and they say there's nothing they can do.

them. They also replaced the adaptive adaptive control module. It was supposed to magically fix all my electrical problems. Yet I'm still having electrical problems also my navigation on. A scream down by the cluster cluster. Stays on and doesn't go anywhere. I also have video and pictures and things like that of the situations that have gone on with my Van 4 months and nothing has been fixed. I've been told by the dealer and buy a representative from Chrysler. That's my Van is fine. There's nothing wrong with that. But clearly there isn't an electrical issue and. And I pretty God. Nothing happens to me or my family or someone else because of it. Also, the radio, when you shut your car off and open the doors to exit your vehicle, the radio is still left playing and should not also the auto break in just comes on. For no reason. It happened on the interstwhen we were merging in the traffic. And there's no reason it should be doing some of the things that it's doing.

had transmission-related recall, which was serviced. No open recalls are in effect, though public searches and owners' groups identify consistent, recurring fact patterns. Chrysler's Star parts department blocked the dealer's part order and neither Chrysler nor dealer have identified the reason. Vehicle remains inoperable at the dealer with no timeline for part availability or repair, and uncertainty as to whether issue will recur.

complete shutdown of power in the accelerator. In the current case I was able to still have a bit of power left and pulled over to the side of the road. Fortunately, it was late and there weren't too many other cars out so I didn't have as many safety concerns as I had in the past when I stalled on the highway. After I pulled the car over I stopped the car, turned the car off via the ignition button, unbuckled my seat belt and opened my door. Then I restarted my car and the error message attached had disappeared and I was able to return home. Note that I had had the dealer apply Recall 03A a week earlier and this seemed to be what was supposed to happen under that Recall which is NOT identified as a complete fix. Still, it is very disconcerting to lose full power. In my case, I was thankful to not have gotten into an accident.

collision. That night I found out there's a recall for this exact problem WITHOUT A REMEDY!!!!!! I took it right in to the dealer for a software update that ... GET THIS ...doesn't fix the defect but is supposed to give me more warning that my engine is ABOUT TO SHUT OFF!!! PLEASE DO NOT allow them to get by with this bandaid. This is truly a life threatening defect. They MUST fix this or buy back my vehicle. PLEASE HELP!!! Chrysler is risking our lives.

know of) but has said we need a new transmission. My fear is that we are going to get a new transmission that will do the same thing. There were no warnings before the failure. Once the failure happened, the engine and battery lights came on as well as another warning about the electrical system.

rescued by state troopers given that no tow trucks were available on Christmas Eve. The local dealer claims that the issue was related to the battery, but that doesn't make sense given the car was driving at highway speeds at the time and the alternator should keep the battery charged. I have seen a lot of owners with Service Charging System errors on this forum and believe Chrysler should have some knowledge as to a permanent solution. Without better understanding the root cause of the issue, it's hard for us to feel safe with a battery replacement, since that seems to be address symptom given that a car running highway speeds would keep the batteries charged through the belt and alternator system. My wife is fairly terrified of driving this car at highway speeds without some assurances it won't shut down and I get the sense that the dealer wants to wash its hands of this situation. I have a Chrysler warranty number for this repair, but have not received assistance yet. Would really appreciate some help!

automatic system saying the car had reported an error for "powertrain" and we should schedule our service. It was dangerous to lose power while driving at freeway speeds. I am also confused about why the car's error codes went away. The car is available for inspection. How was your safety or the safety of others put at risk? My family of four was driving in heavy holiday traffic at 65 miles per hour when we lost power. It is dangerous to lose power at such speeds in the middle lanes of the interstate. I turned on the hazard lights and crossed three lanes to an exit. Thankfully we were going downhill and the heavy trucks in the slow lanes let us through. My life and the lives of my family were clearly endangered by this incident. This is the second time the car lost power on the freeway and the fourth time we have had the check engine light turn on. The car has about 26,500 miles. I have taken the car to dealer shops for the last three times the car indicated errors. Last time the car lost power the dealer said they could not replicate the issue. The car has been inspected by the dealer service department 4 times. I will take the car back to the dealer to get inspected again. There were no indications prior to the failure. The car lost power with no warning when we were driving at freeway speeds and we were about 300 miles into a 500 mile drive.

place under an overpass. At this point, I completely cut off the car and restarted it. It worked fine again upon restart, but the check engine light remained there after. The incident happened again on a side road at around 40mph on the same day. I coasted to a stoplight and had to power cycle the car 3 times to get driving again. The following day, I went to a local Chrysler dealership and they are still in the progress of diagnosing, however they won't have a response until after Christmas. So, I'm being directed to rent a vehicle until the van is deemed safe to drive again.

and shut off the vehicle. After waiting a bit I restarted the car successfully. This happened 1 more time on the same trip (but on Hwy 16 as I was headed out to Waukesha County Technical College.) This is definitely safety issue as there was no way to restart the car in motion. Plus, pulling over to the shoulder on a busy highway, particularly with many trucks going by around 50 - 60 mph made me feel quite scared. I do NOT trust driving the vehicle at speeds above 60 mph anymore. This has happened to me last month. I took it to a dealer after that incident but they could not find anything wrong with the vehicle. This is now the 6th time this has happened to me.

service around 5 times to two different dealers and could not recreate either issue. Then in April 14 2022, while driving on the freeway roughly 75 the engine cut off, message came up Service Charging System, Shift To P To Start. Check Engine Light comes on, drive selector in bottom right flashes, gear selector light flashes. Have to restart it multiple times, get the vehicle to sleep by open door, and pressing start button multiple times with foot on brake and off brake. Eventually got it to start again and happened again 15 minutes later. Took into service again, they replaced some wires and it failed again twice driving on the freeway over 70 on April 22nd 2022. Took into service again and they replaced the wiring harness and a sensor in the transmission. Got it back and it failed again while pulling into my driveway on April 30th 2022. Vehicle is still in service and they are unable to find the root cause. In 4 of the 5 stalls, driving at a high rate of speed completely losing engine power with children in the car presents a severe safety hazard. Thankfully each time have been able to safely pull over. Has been in service 4 times in the last month over this specific issue. About 10 times total on service charging system message.

car to park and restart the car before I could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.