Chrysler Pacifica Acceleration problems by year

initially attempted to charge us over $3,000 for an issue stemming from their own negligence. After agreeing to pay around $600 for new radiator and more back and forth I believed the car would be returned to us well serviced. There was a recall they were supposed to handle and also they had the vehicle during a prescheduled oil change and then failed to perform the oil change. After then vehicle had been returned to us the hybrid capabilities have failed, we cannot charge the vehicle, and gas mileage has continued decline. When brought to service manager, he asked me "well is it still going into limp mode?" As if the car not stalling in the highway was successfully servicing the vehicle. Car went into limp mode several times before Mountain View's service, car has since continued to decline in gas mileage and does not charge at all, and though it has not gone into red turtle or limp mode I feel there are still underlying safety issues as coolant flush was never performed. Mountain View has lied and been very combative.

prevent a catastrophic high-speed collision, I was forced to shift the transmission into Neutral while traveling at highway speeds to disconnect the engine from the drivetrain. The incident lasted continuously for over 30 minutes on the interstate as I managed the runaway vehicle. Post-Incident Behavior and Diagnostics: Upon bringing the vehicle to a stop on the shoulder of the highway, the transmission locked and the engine continued to race wildly, pinned at a constant 3,200 RPMs while in stationary Neutral. Tapping or shifting the transmission was impossible. The vehicle refused to shut down normally, forcing me to repeatedly cycle the electronic ignition button under extreme duress before the engine completely turned off. Upon restarting the vehicle, the electronic glitch reset itself and did not immediately replicate. There were 3 passengers inside the vehicle and 2 trailing eyewitnesses in a separate vehicle who observed the illuminated brake lights during the uncontrolled acceleration. This vehicle is a severe public safety hazard and represents a failure of the brake-override safety logic. I have preserved hard video evidence of the dashboard diagnostics and the 3,200 RPM engine racing while stopped.

considering it's a minivan and that I was able to get over to the side of the road. I am worried that if this happens to somebody else they might not be as lucky it was extremely scary. It was during rush-hour traffic with semi trucks on the highway. I did not feel safe in my car with the speeds and size of the cars flying by me so I got out of my car and stood on the other side of the guard rail.

the problem appeared after the recall repair but has refused to fix it. The vehicle is still unrepaired. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The radio and infotainment system failed: the center screen on the instrument panel, its operating software, and the audio system. The screen stays blank or unresponsive, and the software crashes or restarts repeatedly. The failure started right after the Recall 52D software update. The vehicle hasn't been repaired and can be inspected at any time on request. 2. How was your safety or the safety of others put at risk? Because the screen doesn't work, I've lost functions I rely on while driving: Radio and audio, including emergency and traffic broadcasts; The screen also crashes and restarts while I'm driving, which is distracting. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer saw the problem and confirmed it appeared after the Recall 52D repair. The dealer has refused to repair it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer inspected it after the service recall. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

speed set on the cruise control. I stopped the engine By putting the vehicle in Lo, which I believe shut off the engine. By that time I was partly in the intersection. Luckily I had no cars in front of me or behind me, and no one was crossing in front of me. Otherwise I would have had a collision. I called and made an appointment at my dealership, [[redacted]] on [redacted]. They test drove the van but couldn't duplicate the concern. According to the Invoice, they "Captured VSR No DTCS related to concern. Checked for sofware updates, None related to concern. Checked for SBS or star cases related to concern. None found." The summary concluded:" System is operating as designed at this time. Updated TCM, BCM and PLGM." I don't know what all of that means, but I think that they did a thorough inspection of my van and couldn't find out what was causing the Cruise Control to not shut off. I did some research online and I found that there were 2 recalls in 2018 for the 2017 and 2018 Chrysler Pacifica that appear to have attempted to correct this exact issue, but it showed that my vehicle, with my VIN, was covered by FCA Safety Recall U64, NHTSA 18V-332 and the recall status showed that my vehicle was "Repaired." Has anyone else had this problem, because this creates a very scary, dangerous event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I started my engine . The same problem came back again many times since then. I googled it and found that this is very serious problem which may lead fire .i would like to report this issue now.

mile an it happened again. I was able to get the vehicle off the highway and drive slowly and safely on backroads to get the van to a Ourisman Chrysler in Clarksville, MD. The check engine light was on when I arrived at the dealer. Immediately upon arrival I was told by a service representative that it will most likely need a new transmission. On Tuesday he told me a tech verified it needs a new transmission. He told me the vehicle was classified as VOR (Vehicle Off Road) meaning it was unsafe or unable to be driven on the road and that parts were ordered and expedited. I did not hear back from the dealership until Friday at which point they surprisingly told me my vehicle was ready to pick up. In an email I was told: "what was found was a stored fault code P0A43-00 Drive motor "A" position sensor circuit intermittent. There is a TSB 21-037-26 for that fault code and vehicle going into limp mode and the repair is a rebuild kit for the transmission. " Despite this they also said in an email: "cleared codes and perform test drive. Code never came back and it states in the procedure you must verify the problem meaning it happened or is happening via active fault code which it is not." They refuse to fix the problem, despite acknowledging it happened. I was told to take the vehicle back and drive it as normal until it happens again, which I refused due to safety concerns. The vehicle currently has a bumper-to-bumper warranty.

the vehicle to the dealership, and they could not find anything wrong with it. Chrysler Corp got involved and they sent a 3rd party to check the van and black box. They advised nothing was found on the black box (not even an accident) and their investigators found nothing wrong with the vehicle. No warning messages were reported after the crash. Police were called to the scene and insurance was notified. Our insurance company advised that we should file this on here. There were 3 people in the van besides myself. We had a loaner vehicle for almost 3 months and we cannot get any information or paper work from Chrysler Corp regarding the investigation. We were advised the investigation was confidential and proprietary.

Additionally, none of the air bags inside the vehicle had deployed during the crash. The contact and a passenger inside the vehicle sustained bruises in the crash from the seat belts. Medical attention was sought following the crash. A Police report was filed. The vehicle was towed from the scene and deemed a total loss by the Insurance Provider. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

momentarily, but would shut off before we were able to get the codes read. We brought this to the attention of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers (not where we bought the car, but the closest Chrysler dealership for maintenance) and they were unable to provide any help. They said they have never seen this, and since they couldn't get any codes, they didn't know what was going on. My research informs me that this is a known issue, so I'm disappointed that they didn't know about this. I am also terrified to drive my young children in this car, in fear that this will happen again when we aren't able to safety stop. I will provide details for the most recent time that this occurred, but I haven't previously reported the other occurrences.

home from dealer, same problem occurred on highway. Super dangerous to loose all acceleration or same speed on highway! I got a video of second event as I was a passenger and my husband was driving. But as can see in video the car has a charge so the incident is not related to the switch from electric to gas power. Now we are very concerned whether Chrysler has the means to fix this at all and or whether the dealership will be actually able to identify the issue given the car was literally being driven home from the dealer. Attaching photos but have a full video. First time happened on April 4, 2026. Second on April 16, 2026