The driver side active head restraint deployed with zero warning and without any external forces upon the vehicle. This is now the second front row head restraint to deploy in this manner. The passenger side deployed while our teenage daughter was sitting in the car which was stationary at the time. She suffered a head and neck injury due to this malfunction. Stellantis replaced that one and "Promised" to replace the driver side but did not follow thru on that.
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3,631 complaints filed by owners in the last 30 days. Newest first, as NHTSA publishes them.
I am filing a vehicle safety complaint regarding my 2019 Mercedes-Benz A220 equipped with the M260 engine. While driving on a public street, my vehicle experienced an unexpected loss of engine power and stalling. The engine also exhibited significant shaking, misfiring, and activation of the check-engine warning light. The unexpected loss of power while driving created a dangerous situation because I could have been involved in a collision with another vehicle. I was extremely concerned for my safety and the...
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safety of other motorists. My mechanic subsequently diagnosed the vehicle with a cylinder head failure and advised me that continuing to drive could be dangerous. Because of the seriousness of the mechanical problem and the safety risks involved, I had the vehicle repaired. The repair cost approximately $3,800 and was performed by an independent mechanic using genuine Mercedes-Benz parts purchased from an authorized Mercedes-Benz dealership. I later learned that Mercedes-Benz had reportedly extended warranty coverage for certain M260 engine cylinder head failures to 15 years or 150,000 miles. I am concerned that other Mercedes-Benz vehicles equipped with the same engine could experience similar failures, potentially resulting in unexpected engine stalling or loss of power while driving. I respectfully request that NHTSA investigate whether this cylinder head failure represents a broader vehicle safety defect that could endanger drivers, passengers, and other motorists.
This concerns the Auto Start Stop (ASS) battery installed at the factory that has the vent hole in the wrong place and was improperly installed so that the vent tube could be dislodged and allow hydrogen gas from charging into the cabin. Both the main battery and ASS battery are installed under the passenger seat and vent outside through a hose. I discovered this situation while replacing the main battery. I contacted Stellantis via email (with and explanation of the numbers in the photo) and they were not...
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willing to address the issue. I have attached a copy of the email and also a photo of the battery compartment. Also, the new ASS battery has the vent hole in a new location. It is my opinion that this is a safety issue.
I am reporting a serious potential braking-system safety defect involving my 2024 Hyundai Palisade Night AWD. I experienced steering-wheel vibration when braking and an incident in which the brakes were extremely difficult to apply effectively, leaving me unable to stop in an emergency as needed. This created a serious risk of a collision and injury to me, my passengers, and others on the road. I am concerned that the vehicle's braking system may not perform reliably when rapid or emergency stopping is required. ...
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My vehicle was serviced at Morrie's 394 Hyundai in St. Louis Park, Minnesota. Following an extended period of recall-related service beginning March 20, 2026, the vehicle was marked ready on July 3, 2026, under Repair Order #[[redacted]]. I subsequently brought the vehicle back on July 6, 2026, under Repair Order #[[redacted]], reporting rattling and grinding associated with driving and braking. The dealership documented resurfacing all four brake rotors. I am concerned that the steering-wheel vibration and serious difficulty stopping may indicate a braking problem that requires further investigation. The July service documentation references a "Vehicle Health Report With Video" and a completed vehicle health report. However, on October 16, 2026, the dealership verbally told me that no vehicle health diagnostic video was conducted on July 6 and that the only video was from March 23. The available portal screenshot identifies a video dated March 23, 2026. I am requesting review of the service records and clarification of what inspections and testing were actually performed. The exact mechanical cause of the braking symptoms is UNKNOWN to me. Although the dealership resurfaced all four rotors, I do not have documentation establishing the root cause of the symptoms or confirming that the braking concern was fully resolved. I request that NHTSA investigate whether this may represent a safety defect affecting the 2024 Hyundai Palisade or other similarly equipped vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
power train, it is available for inspection, recall information states the power train unit could fail causing loss of power and possible accident. I had the car checked at an independent shop and their test equipment said it was a recall item and to take it to a dealership. I took it to a jeep dealership and they said there is no fix available nothing they could do unless I paid for the repair. I could then send the repair invoice to Jeep and they "might" reimburse me, but they (Jeep) in there letter on the recall...
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says there is no fix. The message on my console states, " 4 wheel drive unavailable" and in the lower right hand corner of the display it reads "svc 4 wheel drive,". I can't understand why there would be "no fix available" and where does that leave me and my vehicle? It has not failed so far but I am concerned it will. I was told not to drive it any long distance?
When I try accelerate from a stopped position vehicles acts as if it doesn't want to move and you need your acceleration when crossing traffic or turning onto a busy street I just got the car from carmax 6 days ago so I will take it to their service department and try to find out more
The contact owns a 2020 Ford Explorer. The contact stated that on more than one occasion, the vehicle stalled while driving. The contact stated the vehicle experienced difficulty shifting into gear. The vehicle was taken to an independent mechanic, where diagnosis confirmed the transmission failed and required replacement. The vehicle was repaired. The manufacturer was notified of the failure. The contact associated the failure with NHTSA Campaign Number: 26V402000 (Power Train). The failure mileage was 72,000.
MacPherson Strut assemblies leaking large amounts of hydraulic fluid which spills into/on the brakes. Decreased fluid in the MacPherson Strut results in excessive rebound, decreased braking, at times no braking when fluid has spewed onto brakes, followed by a sudden grab of the brakes that feels as though the anti-lock system might engage. This defect poses a serious risk of accident, injury, or even fatality of loss of control occurs at the wrong time. Ford has been made aware of the problem, and is...
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side-stepping the repair under the guise of calling the component a "shock absorber" (it's quite clearly mounted inside a spring with a STRUT MOUNT at the top). Their parts catalog calls it a STRUT ASSEMBLY section, but they skirt around claim denial on the grounds that it's a "shock absorber" (simply because they don't offer the complete STRUT assembly). Ford needs to pull these defective and unsafe components (note that ALL FOUR have breached seals on my vehicle) and address the serious potential for unsafe handling or accident when fluid is suddenly dumped into/on brakes. I'm now faced with a vehicle I cannot operate because it is unsafe, and even though it's covered by an extended Premium Protection Plan, will not be repaired by Ford.
Sudden Engine Shutdown and Loss of Steering Assistance in Traffic - 2021 Cadillac XT5 While operating our 2021 Cadillac XT5 in traffic, the vehicle suddenly and unexpectedly stopped running. The engine shut down, the instrument panel went dark except for a warning stating "Low Battery," and steering locked up. The emergency flashers would not work but blue-tooth did. The AC was working fine until shutdown but has not worked since. The car is still in the Cadillac dealership with no reasons given for the shutdown. ...
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The vehicle would not restart and was left immobilized in the middle of traffic, creating a serious risk of a collision. The "Low Battery" warning appeared only after the engine had stopped. There was no indication of a low-battery warning before the shutdown. A check of the vehicle's VIN showed no outstanding safety recalls. We are concerned that an electrical, engine-control, or power-distribution malfunction caused the sudden shutdown and loss of steering assistance. The exact cause has not yet been established. We request that NHTSA review this incident as a potential vehicle safety defect because an unexpected shutdown and loss of steering assistance in moving traffic creates a substantial risk to occupants and other motorists.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed on multiple occasions, the vehicle suddenly decelerated and entered Limp mode. Concurrently, a warning light illuminated with a message reading "Service Transmission." The contact stated that turning off and restarting the vehicle temporarily reset the system to normal operation; however, the failure recurred approximately 10 minutes later. The vehicle was taken to an independent mechanic who performed a preliminary...
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diagnosis and identified an internal transmission sensor failure. The independent mechanic indicated that a definitive diagnosis required extensively dismantling the transmission assembly. The failure mileage was 175,000.
My vehicle caught fire on 10-14 after being parked for 2.5 hours. Three weeks prior I had bumped into a light pole while backing up and my airbag light triggered on. The airbag did not deploy and nothing seemed wrong with the van. Then my battery died so I had to have it jumped. It died 3-4 times before I replaced it with a fresh battery 10-7. I did smell heat, but I attributed it to my oil leak, but I think I was smelling wires, not oil. I went by an autoparts store and they read my old battery temp and it was...
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at 173 and didn't say it was hot or anything. I don't think that was safe to put a new battery in when there was obviously a problem. The airbag light consistently dinged off and on but since the airbag didn't deploy I didn't think it was any problem. But now I think it was slow draining the battery and then the new one kept charging it causing something to overheat and catch fire.
I am submitting this complaint regarding my 2018 BMW 530e, VIN [[redacted]], which is affected by BMW safety recall 26V-441. I received a recall notice from BMW advising that a defect involving the engine starter may result in overheating and a potential vehicle fire, even while the vehicle is parked and turned off. BMW advised owners to park their vehicles outdoors and away from structures until the recall repair is completed. The notice stated that the remedy was not yet available. I have contacted BMW seeking...
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assistance with alternative transportation while awaiting the repair. Unfortunately, the dealership's loaner vehicle arrangement does not accept my insurance carrier, The General. BMW's alternative rental arrangement uses Enterprise, which I am unable to rent from due to a prior issue.As a result, neither transportation option offered is accessible to me. I am not requesting that BMW replace or repurchase my vehicle. I simply want the safety defect repaired and a reasonable transportation solution while awaiting that repair. I am concerned about the safety implications of continuing to use a vehicle for which the manufacturer has issued a fire-risk warning, particularly when the recall repair has not been made available to me. I contacted BMW directly and was informed that the remedy for safety recall 26V-441 is not yet available. Therefore, I cannot have the safety defect repaired at this time. BMW has advised affected owners to park their vehicles outdoors and away from structures because of the potential fire risk. However, despite my efforts to obtain alternative transportation, the options offered to me are not accessible. I am requesting that NHTSA review the un I respectfully request that NHTSA review this situation, including the status of the recall remedy, the delay in completing the repair, and whether BMW is taking adequate steps to address the safety concerns of affected owners. Thank you for your attention to this matter. [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Stellantis's recall number 40D relating to the failure of the PTU in the Jeep Cherokee's is not listing all vin numbers. My vin number is not on the recall but my 2019 is doing exactly what the recall is for. My service 4wd light is on and the makes a horrible grinding noise.
The touchscreen infotainment display in my 2022 Honda Accord is malfunctioning and is available for inspection on request. For many months it has registered touches I never made ("phantom touch"). It changes screens on its own, cancels active GPS navigation, closes or switches other features, and presses buttons, including the voice command button, while I'm using other functions. Safety risk: Because the screen acts on its own while the car is moving, navigation drops out mid-route and the voice assistant...
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activates unexpectedly. I have to look at the screen and fix it instead of watching the road, which is a serious distraction, or I am forced to look at my phone for continuing the GPS navigation because it is no longer registering on the display screen. Dealer confirmation: I have not yet taken it to a dealer, as the dealership that I purchased the car at said it would cost $228.00 just for the diagnostic. Other inspections: Not yet inspected by police or insurance. Warning signs: No warning lamps or messages appear. The only symptom is the erratic touch behavior, which first appeared around 2023 and has become more frequent. I have photos/video of the behavior available. This matches many other owner complaints about 2021-2022 Accords, and I believe it should be investigated as a defect and the repair should be covered for free as a recall.
Rear sub frame has rusted through and according to repair shop cannot be safely driven until repaired. Mercedes has granted extended warranty for sub frame rust through for the C300 up to model year 2015 so this is a known problem. My car is a 2016 and Mercedes will not offer the extended warranty.
I was driving back to work with no other vehicles close by, I heard what sounded like a shotgun. Looked back and saw my sunroof had exploded. Once I parked and checked to see if anything had fallen into my vehicle. I found absolutely nothing. Keep in mind, I had just finished cleaning out my car and there was nothing that would of exploded in my vehicle.
The vehicle is a 2010 Hyundai Santa Fe with about 157,000 miles. Hyundai issued Service Campaign 947 (TSB 17-01-005) for underbody corrosion on 2007-2010 Santa Fe models, but the campaign was never performed on this vehicle. When the vehicle was taken to an authorized Hyundai dealer, the dealer inspected it and found the frame rusted out in multiple places, with extensive holes. The dealer also told me that some of the main parts listed in the campaign bulletin need to be replaced. A separate independent inspection...
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found a hole in the unibody and noted it would fail a state safety inspection. I am concerned that corrosion this severe in the frame and unibody could compromise the vehicle's structural integrity and the safety of its occupants and others on the road. I do not know whether other vehicles are similarly affected, but the campaign covers a large population of this model. The problem has been confirmed by an authorized dealer and by an independent shop, and both have photos. The vehicle is at the dealer now and is available for inspection. The dealer is submitting its findings to Hyundai Motor America for review, and I have a case open with Hyundai Customer Care. I received no warning lights or messages before this was found. The rust was found during inspection.
Tesla manual States that to shift from drive to reverse all you have to do is press the stop all the way up. However while driving if you had used autopilot which is the adas system and disengaged it without hitting the brakes then the car will refuse to go into reverse contradiction to the user manual. I have almost been in numerous low-speed crashes because I pressed the stock up to go into reverse and thinking that the car will go into reverse I'm pressing the throttle again only for the car to work forward followed by a delayed sound indicating that the car didn't go into reverse. The sound he's almost always delayed.
The contact owns a 2025 Honda CR-V. The contact stated that while driving at 55 MPH, the steering wheel became stiff and difficult to turn. The vehicle was taken to the dealer; however, the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was approximately 17,000.
The contact owns a 2010 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulics); however, the part to complete the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle hesitated to accelerate while depressing the accelerator pedal. Several unknown warning lights illuminated. The dealer was contacted; however, the tool to perform the recall remedy was unavailable. In addition, the contact stated that while...
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attempting to decelerate, the brake pedal felt spongy and required excessive force to come to a complete stop. The vehicle was taken to another dealer, where diagnosis confirmed a Hydraulic Electronic Control Unit (HECU) failure; however, repairs were denied due to a Valve Actuation Service test requirement. The contact stated that the failure posed potential safety issues during winter driving. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 100,000.