2019 Jeep Cherokee Problems, complaints & recalls

The 4 wheel drive is not usable. The vehicle is available and has been inspected by the dealership. The dealership stated the vehicle could become totally disabled at anytime. There is a " 4 wheel drive unavailable " warning lamp on instrument cluster and when it appeared the vehicle was taken to the dealership for service. I have now been waiting since 09/04/26 for the part they ordered and said would take 5 weeks. I have just been informed it will not be available until 12/11/26. Vehicle had 39,956 miles when examined.

While sitting in my car; my rear (trunk) windshield broke. I had the rear and front windshield on. all of the sudden the rear windshield shattered. I was sitting in the ER parking lot at OSF St. James Hospital in Pontiac, IL. I was aked my my step-father to call the non-emergency number for the local police. He said that by doing that the would be able to review the cc camera's from the Hospital and see if there was something that fell on it. When the officers arrived (2 separate units); one of the officers went...

We had a crack in the rear passenger side differential assembly and were told it was unsafe to drive. We had it replaced for about $4500 and were denied reimbursement or financial help from Stellantis. After the repair, we were still experiencing noise issues and were later told that we need to have the drivetrain assembly replaced and were quoted around $2,000 for that work. We found from online research that both problems are related and that it is common in 2019 Jeep Cherokee Ltd. Again we were denied any assistance from Stellantis.

My daughter bought this Jeep Latitude in [redacted] with 44k miles. A few days ago she heard a clicking and her 4WD light went on. She brought it to the shop and to our horror the PVU, differential are in need of replacement???? There is a recall on this model for the PVU, but not on her VIN: [[redacted]] I feel that since these both happened at the same time, this jeep is a lemon. However, i cannot go for a lemon law d/t the fact that we have no warranty. I think Jeep should consider adding this to the recall...

Ptu failure - confirmed by jeep dealership and is in need of replacement. Vehicle is available for inspection if needed, service 4wd light was first indicator of issue. Currently 4wd is not available and is a safety risk for our family since we drive aprox 6 months out of the year in snow. So far the dealership has been uable to get a replacement part.

While driving I was in the middle of an intersection and the parking brake came on. I thought I had a flat. Thank god no oncoming cars were present I had to let the vehicle slowly roll across the street into a parking lot. Inwas stranded and hour from home and had to pay $250 for a tow. The vehicle has been sitting in my driveway for a year turns out it is a failed ptu but how convenient it doesnt show up under a recall. 2019 Jeep cherokee with only 86k miles. Dealership wanted 5k to fix we came up with some money...

My 2019 Jeep Cherokee has been displaying "Service 4WD" and "4WD Not Available" warnings on the dashboard since August 2026. The vehicle was diagnosed by a Jeep dealership with diagnostic trouble code C14A7-97: PTU motor component/system operation obstructed or blocked, involving the Power Transfer Unit (PTU)/drivetrain. I have also experienced difficulty turning the steering wheel while the vehicle is stopped and a scratching noise from the driver-side wheel area. I understand that NHTSA Recall 25V-011/FCA...

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number 26V290000 (Power Train). The 4WD service light was illuminated while driving 45 MPH. There was a dinging sound coming from the vehicle. There was a clunking and grinding sound while driving during the failure. The vehicle was taken to the local dealer and the failure was confirmed, but the part to repair the vehicle was on back order. The manufacturer was contacted and declined to provide a loaner vehicle. The contact continued driving the vehicle. The failure mileage was approximately 82,000.

My 2019 Jeep Cherokee with 74,950 miles has a Power Transfer Unit failure and my VIN is not included in the NHTSB recall. When I took my car in for service on 11/4/26, I was told there is an indefinite delay on the replacement PTU. Additionally, because my VIN is not part of the the existing recall, the replacement will cost me close to $3000 IF it ever is available. I was also denied a "good will" warranty by my Jeep service department.

My service 4 wheel kept coming on I took it into mechanic and my transfer case and actuator failed 10/24/25. Also more recently I took car in again and my driveshaft had to be replaced on 10/20/26. My car is not even 10 years old and has had major repairs done I have t even reached 90,000 miles yet.

The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned's to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it...

PTU went out while driving. My jeep can't accelerate.

My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.

I have a 2019 Jeep Cherokee Trailhawk that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.

I have a 2019 Jeep Cherokee Limited that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded. I have met with a Jeep Service Department Manager and have had numerous calls with Stellantis Customer Care to try to understand why my vehicle is not part of the recall but am getting nowhere. I am told by Stellantis there is nobody I can talk to if I am...

My 4wd service light went on and I took it to the dealership and they did a diagnostic. Found out I had a bad PTU and it needs to be replaced. My car vin did not fall into the recall that was current within my year of Jeep. My problem is the same as the recall but my vehicle was not included. I think that it should be since it is the same problem as the recall is.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle would independently switched to 4WD Mode. The vehicle hesitated upon depression of the accelerator pedal. The dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

My car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why... I have 45000 miles on this car.

I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to drive sounds that are...

Failed PTU

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was initially taken to the dealer because the check engine light illuminated and the radio became very hot. The dealer replaced a valve and installed a new screen, which temporarily resolved the issue. Months later, the failures recurred, and the transmission was replaced. The vehicle was returned to the dealer for a software update. During a later visit, the dealer diagnosed the vehicle with a failing transmission gasket, a rear...

Loss of power between 15-20 mph and causes the gears to "jump". This sometimes happens between 7-10 mph. Loss of 4 wheel drive also.

power train, it is available for inspection, recall information states the power train unit could fail causing loss of power and possible accident. I had the car checked at an independent shop and their test equipment said it was a recall item and to take it to a dealership. I took it to a jeep dealership and they said there is no fix available nothing they could do unless I paid for the repair. I could then send the repair invoice to Jeep and they "might" reimburse me, but they (Jeep) in there letter on the recall...

Stellantis's recall number 40D relating to the failure of the PTU in the Jeep Cherokee's is not listing all vin numbers. My vin number is not on the recall but my 2019 is doing exactly what the recall is for. My service 4wd light is on and the makes a horrible grinding noise.

I had a failed Power Transfer Unit. Received a "SVC 4WD" light on my dashboard. After running a code check, it was determined to be a PTU issue. There is an apparent recall on this unit for 2019-2023 Jeep Cherokees. I own a 2019 Jeep Cherokee Latitude Plus which was NOT part of the recall. I'm not sure why it wasn't if I'm having the same issue as the cars that were part of the recall. Now the part is on backorder and I'm having to pay out of pocket for a $4,000 repair. The car is currently at the Jeep dealership awaiting the part and the repair. I think the recall needs to be expanded as this seems to reach more than just the vehicles in the current recall.