Subject: Formal Safety Complaint and Request for Investigation - Hyundai Recall 283, Unsecured Infant Car Seat Following Recall Repair I am requesting that NHTSA investigate a serious child passenger safety incident following Hyundai Seat Belt Recall 283 performed on my 2024 Hyundai Palisade at Earnhardt Hyundai San Tan in [[redacted]], on [redacted] During the recall repair by the dealership, my infant granddaughter's rear-facing car seat was left completely unsecured. Its securing strap had been removed by the...
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dealership from the car seat itself, with one end still attached to the vehicle's lower anchor and the remainder left underneath the seat. The car seat was returned to its normal position without any warning or notification. I unknowingly transported my granddaughter in this potentially life-threatening condition before discovering it on [redacted]. I am attaching my formal complaint emailed to dealership General Manager [[redacted]] and Service Director [[redacted]] on [redacted], at 8:52 p.m. This email contains the full description, chronology, supporting evidence, and specific safety concerns. I also reported the incident to Hyundai USA by telephone on [redacted] (Case #[redacted]) and through Hyundai Motor America's online complaint system (Case #[redacted]). I request that NHTSA investigate the dealership's recall procedures, Hyundai's child restraint safety warnings, and whether similar failures could endanger other children. Please review my attached complaint and provide written acknowledgment and an NHTSA complaint reference number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)