2026 Dodge Durango Engine problems

traveling for work. I did not make it. I exited [[redacted]] where i attempted to turn left but had to stop for a yellow light. When the light turned green the engine completely failed. Steam poured out. The vehicle was dead. I called [[redacted]] given the vehicle location on the highway exit ramp and the holiday weekend. They arrived timely. They offered a tow service which i took to the nearest dodge dealer. On this holiday weekend, I received no direct support from dodge for a replacement or rides to get a replacement vehicle or rental. My vehicle was repaired under warranty. They were not forward sharing the details of the cause or full repairs until I pressed. The only stated it was a cracked thermostat and hoses and it was good to go. I was out of pocket over a thousand dollars for travel, mileage, rental, and towing. They have me a sorry a hundred dollars and minimal communication. It's an embarrassment to the American automotive industry and customer care in general that this is the experience you receive as a consumer when you invest tens of thousands with a manufacturer in a vehicle. I remain beyond disappointed in Dodge Chrysler Stellantis. I have lost trust in them and in my vehicle. Sincerely, [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Department arrived on the scene, the smoke had ceased; however, the odor remained. The Fire Department inspected the vehicle and determined that the fire might have started due to a failure of the cooling hose. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 11,000.

has not been inspected at this time by anyone other than the dealership in which it was leased. 5)While accelerating at approximately 30-35 mph, the vehicle began emitting a high-pitched whining noise, similar to sound of a remote-control toy car. The vehicle then started jerking back and forth during acceleration. Shortly after, the "Check Engine" light illuminated. We activated our hazard lights, reduced speed to approximately 10-20 mph, exited the bridge, and pulled into an emergency stopping area. There was no prior warning that there was a problem.