- The problem
- Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- The risk
- An improperly inflated air bag increases the risk of injury in the event of a crash.
- The fix
- Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.
Vehicle safety record
2011 Ford Flex Problems, complaints & recalls
No owner complaints about the 2011 Ford Flex have been filed with NHTSA. It is covered by 2 recalls, the latest in April 2016 for the frontal.
NHTSA data checked
BFewer problems than a typical Flex year, for its age
- Complaints
- 0
- Recalls
- 2
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2011 Ford Flex recalls 2
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- The risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- The fix
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
What owners say
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No complaints about the 2011 Ford Flex yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Ford Flex: every year compared
All Flex years2011 Ford Flex vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Ford Flex | 0 | 2 | B | |
| 2011 Ford F-150 Regular Cab | 2,137 | 0 | - | Compare |
| 2011 Ford Edge | 1,803 | 3 | F | Compare |
| 2011 Ford Escape Hev | 1,334 | 0 | F | Compare |
| 2011 Ford Escape | 1,321 | 3 | D | Compare |
| 2011 Ford Explorer | 1,198 | 8 | F | Compare |
| 2011 Ford Expedition | 71 | 0 | A | Compare |
| 2011 Ford Crown Victoria | 24 | 2 | A | Compare |
| 2011 Ford E-150 Van | 23 | 0 | - | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Ford Flex
Does the 2011 Ford Flex have any recalls?
Yes - NHTSA lists 2 recalls for the 2011 Ford Flex: frontal (April 2016); electric power assist system (June 2015). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2011 Ford Flex had?
None have been filed with NHTSA so far.
Is the 2011 Ford Flex a reliable vehicle?
Its Safety Index is 68 out of 100 (grade B: fewer problems than a typical Ford Flex year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2011 Ford Flex has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data