- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- The risk
- The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- The fix
- DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Vehicle safety record
2018 Freightliner Sprinter 2500 Problems, complaints & recalls
Owners have filed 2 complaints about the 2018 Freightliner Sprinter 2500 with NHTSA, most often about the steering (1) and the brakes (1). It is covered by 7 recalls, the latest in October 2020 for the hose, piping, and connections. For comparison, the 2017 has 0 and the 2019 has 0.
NHTSA data checked
DMore problems than a typical Sprinter 2500 year, for its age
#305 most complained-about 2018 vehicle
- Complaints
- 2
- Recalls
- 7
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2018 Freightliner Sprinter 2500 problems
Share of all 2 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2018 Freightliner Sprinter 2500 recalls 7
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
- The risk
- Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
- The fix
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
- The risk
- With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
- The fix
- DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- The risk
- An inactive airbag system can increase the risk of injury in the event of a crash.
- The fix
- DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
- The risk
- A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
- The fix
- DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
- The risk
- In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
- The fix
- DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
- The problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. The right side door latches may have been built with incorrect components. As a result, when the doors are electronically unlocked, the right-side doors may not be able to be opened from inside or outside of the vehicle.
- The risk
- In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.
- The fix
- DVUSA will notify owners, and dealers will inspect and replace the locks if necessary, free of charge. The recall began January 31, 2019. Owners may contact DVUSA at 1-877-762-8267.
What owners say
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2 complaints about the 2018 Freightliner Sprinter 2500
Newest first, as filed with NHTSA by owners.
Multiple Episodes of vigorous Sudden Application of Active Brake Assist, sometimes with a sudden dip, occasionally without a noticeable inciting issue. Often Occurs at Hiway speeds, on a narrow bridge with car slowing to 5 mph. At low speeds break assist may turn off and able to resume driving, sometimes requires restart of engine to clear brake assist. Drivers following behind are not happy when this unexpectedly happens, very unsafe. Atteeempts to deal with it through dealer have been unsuccessful or dis,issued.
When we bought the van new from the dealer, I asked the dealer about the known power steering hose issue. The issue is that one of the power steering fluid hoses is too short & it works its way out of position until it pops off & fluid sprays out, resulting in a loss of steering control. I knew about it because there are many reports on the internet of the exact same problem. The dealer denied any knowledge of this issue. I went back for service a year later & showed them the hose slipping off, they did not care &...
Read the full complaint
did nothing about it. Despite me diligently checking & repositioning the hose whenever it started to slip out of place, which was very frequently, it finally popped off on us while we were driving on a narrow twisty highway & we lost steering control. This is a very dangerous issue. In the attached photo, taken at the time of the incident, you can see the lower hose out of position, it should be where the upper hose is relative to the metal pipe.
Freightliner Sprinter 2500: every year compared
All Sprinter 2500 years2018 Freightliner Sprinter 2500 vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2018 Freightliner Sprinter 2500 | 2 | 7 | D | |
| 2018 Freightliner Cascadia | 9 | 26 | D | Compare |
| 2018 Freightliner M2 Business Class | 5 | 2 | - | Compare |
| 2018 Freightliner Conventional | 1 | 0 | A | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2018 Freightliner Sprinter 2500
Does the 2018 Freightliner Sprinter 2500 have any recalls?
Yes - NHTSA lists 7 recalls for the 2018 Freightliner Sprinter 2500: hose, piping, and connections (October 2020); labels (March 2020); labels (March 2020); air bag / restraint control module (October 2019) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2018 Freightliner Sprinter 2500?
By the complaints owners filed with NHTSA, the most common problem areas are the steering (1), brakes (1), driver assistance (1).
How many complaints has the 2018 Freightliner Sprinter 2500 had?
2 complaints have been filed with NHTSA, the first on September 17, 2020 and the latest on September 9, 2023. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2018 Freightliner Sprinter 2500 a reliable vehicle?
Its Safety Index is 28 out of 100 (grade D: more problems than a typical Freightliner Sprinter 2500 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Freightliner Sprinter 2500 years have the most complaints?
2015 (2), 2018 (2), 2016 (1). See every Freightliner Sprinter 2500 year compared.
What should I do if my 2018 Freightliner Sprinter 2500 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data