- The problem
- Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.
- The risk
- If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
- The fix
- Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service at 1-855-863-2284. Note: This recall supersedes recall 16V-884. Vehicles previously repaired under that campaign need the repairs covered by this campaign as well.
Vehicle safety record
2017 Gem E2 Problems, complaints & recalls
Owners have filed 3 complaints about the 2017 Gem E2 with NHTSA, most often about the electrical system (3). It is covered by 3 recalls, the latest in July 2018 for the electrical system. For comparison, the 2016 has 1.
NHTSA data checked
DMore problems than a typical E2 year, for its age
#301 most complained-about 2017 vehicle
- Complaints
- 3
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2017 Gem E2 problems
Share of all 3 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2017 Gem E2 recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.
- The risk
- If a wheel separates from the vehicle, it can increase the risk of a crash.
- The fix
- GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
- The problem
- Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
- The risk
- If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
- The fix
- Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
What owners say
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3 complaints about the 2017 Gem E2
Newest first, as filed with NHTSA by owners.
The gem e2 has 2 electrical systems. 48 Volts for the drive system, and 12 volts for headlights etc. When driving on a city street down a hill of approximately 1 degree or more and you apply the brakes, all headlights, taillights, and the speedometer and dome lights will all shut down. After releasing the brakes, the 12 volts system will reset itself. This has not happened while driving on a flat surface or uphill. The gem e2 has regenerative braking. If I use the emergency/parking brake to stop the vehicle, while driving downhill, this does not happen.
The gem e2 has 2 electrical systems. 48 Volts for the drive system, and 12 volts for headlights etc. When driving on a city street down a hill of approximately 1 degree or more and you apply the brakes, all headlights, taillights, and the speedometer and dome lights will all shut down. After releasing the brakes, the 12 volts system will reset itself. This has not happened while driving on a flat surface or uphill. The gem e2 has regenerative braking. If I use the emergency/parking brake to stop the vehicle, while driving downhill, this does not happen.
The gem e2 has 2 electrical systems. 48 Volts for the drive system, and 12 volts for headlights etc. When driving on a city street down a hill of approximately 1 degree or more and you apply the brakes, all headlights, taillights, and the speedometer and dome lights will all shut down. After releasing the brakes, the 12 volts system will reset itself. This has not happened while driving on a flat surface or uphill. The gem e2 has regenerative braking. If I use the emergency/parking brake to stop the vehicle, while driving downhill, this does not happen.
Gem E2: every year compared
All E2 yearsQuestions about the 2017 Gem E2
Does the 2017 Gem E2 have any recalls?
Yes - NHTSA lists 3 recalls for the 2017 Gem E2: electrical system (July 2018); lugs / nuts / bolts / studs (April 2017); electrical system (December 2016). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2017 Gem E2?
By the complaints owners filed with NHTSA, the most common problem areas are the electrical system (3).
How many complaints has the 2017 Gem E2 had?
3 complaints have been filed with NHTSA, the first on March 9, 2017 and the latest on March 9, 2017. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2017 Gem E2 a reliable vehicle?
Its Safety Index is 26 out of 100 (grade D: more problems than a typical Gem E2 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Gem E2 years have the most complaints?
2017 (3), 2016 (1). See every Gem E2 year compared.
What should I do if my 2017 Gem E2 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data