- The problem
- Navistar, Inc. (Navistar) is recalling certain 2016-2017 International TranStar, 2017-2019 International ProStar, International LoneStar, 2017-2020 International DuraStar, WorkStar, and 2018-2019 IC Bus HC Commercial buses. The heating, ventilation, and air-conditioning (HVAC) blower motor circuit may have an insufficient wiring terminal that can overheat.
- The risk
- An overheated electrical circuit can increase the risk of a fire.
- The fix
- Dealers will replace the HVAC blower motor load circuit wiring terminal, free of charge. Owner notification letters are expected to be mailed June 5, 2023. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 23510.
Vehicle safety record
2020 International Workstar Problems, complaints & recalls
No owner complaints about the 2020 International Workstar have been filed with NHTSA. It is covered by 4 recalls, the latest in April 2023 for the wiring.
NHTSA data checked
CAbout as many problems as a typical Workstar year, for its age
- Complaints
- 0
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2020 International Workstar recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Navistar, Inc. (Navistar) is recalling certain 2017-2020 International WorkStar and International DuraStar, 2018-2019 IC 1300 FBC Commercial and IC HC Commercial, 2018-2021 IC CE Commercial, International MV and International HV, and 2019-2021 IC TC Commercial buses with Cummins B6.7 diesel engines with a fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.
- The risk
- A fire increases the risk of injury. An engine stall can increase the risk of a crash.
- The fix
- Cummins will notify the affected Navistar customers and dealers will disable the fuel heater by either installing a plug in place of the heater or otherwise rendering the fuel heater inoperable and removing the fuse supplying electrical power to the fuel heater and installing a cover over the wire harness connector, free of charge. The recall began May 28, 2020. Owners may contact Cummins customer service at 1-800-286-6467.
- The problem
- Navistar, Inc. (Navistar) is recalling certain 2019-2020 International MV and HV, 2018-2020 Workstar, and 2018-2019 Durastar vehicles equipped with feature codes 12VXT and 12VXU. With the parking brake applied and the automatic transmission in the 'Drive' or 'Reverse' position, when the stationary PTO switch is engaged by the operator, the engine RPM will ramp up and may overcome the parking brake's ability to hold the vehicle.
- The risk
- Unintended vehicle movement increases the risk of a crash.
- The fix
- Navistar will notify owners, and dealers will update the Engine Control Module to enable the PTO neutral interlock, free of charge. The recall began January 16, 2020. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 19518.
- The problem
- Navistar, Inc. (Navistar) is recalling certain 2017-2020 International DuraStar and WorkStar, 2018-2020 IC Bus CECB, International HV and MV, 2018-2019 IC Bus 1300 FBC and HCCB, and 2019-2020 IC Bus TCCB vehicles equipped with Cummins B6.7 diesel engines with fuel module option number FS90301 or FS90453. The electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire. It may also lead to engine stalling.
- The risk
- A fire increases the risk of injury. An engine stall can increase the risk of crash.
- The fix
- Cummins will notify the affected Navistar owners. Cummins dealers will replace the fuel heater with a newly designed fuel heater, free of charge. The recall began May 2, 2019. Owners may contact Cummins customer service at 1-800-286-6467 or Navistar customer service at 1-800-448-7825.
What owners say
Be the first Workstar owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
No complaints about the 2020 International Workstar yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
International Workstar: every year compared
All Workstar years2020 International Workstar vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 International Workstar | 0 | 4 | C | |
| 2020 International LT | 2 | 9 | B | Compare |
| 2020 International CV | 2 | 5 | D | Compare |
| 2020 International Lonestar | 1 | 3 | B | Compare |
| 2020 International HV | 1 | 9 | B | Compare |
| 2020 International MV | 1 | 10 | B | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 International Workstar
Does the 2020 International Workstar have any recalls?
Yes - NHTSA lists 4 recalls for the 2020 International Workstar: wiring (April 2023); pre-heater (April 2020); engine (November 2019); pre-heater (March 2019). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2020 International Workstar had?
None have been filed with NHTSA so far.
Is the 2020 International Workstar a reliable vehicle?
Its Safety Index is 48 out of 100 (grade C: about as many problems as a typical International Workstar year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2020 International Workstar has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data