- The problem
- Jayco, Inc. (Jayco) is recalling certain 2011 and 2013 Jay Series BB, BC and BD camping trailers equipped with a Lippert Power Roof Lift Mechanism. The manual over-ride feature on these power lifts may be misused, potentially resulting in torque from the drive motor damaging the lift mechanism.
- The risk
- Damage to the lift mechanism may cause the roof to fall unexpectedly, increasing the risk of injury.
- The fix
- Jayco will notify owners and will provide a warning label to instruct owners of the proper use of the manual over-ride feature, free of charge. The recall began on June 26, 2018. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901379.
Vehicle safety record
2011 Jayco Jay Series Problems, complaints & recalls
Owners have filed 1 complaint about the 2011 Jayco Jay Series with NHTSA, most often about the wheels & tires (1). It is covered by 3 recalls, the latest in May 2018 for the roof and pillars. For comparison, the 2010 has 0 and the 2012 has 0.
NHTSA data checked
FFar more problems than a typical Jay Series year, for its age
#343 most complained-about 2011 vehicle
- Complaints
- 1
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2011 Jayco Jay Series problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2011 Jayco Jay Series recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Jayco, Inc. (Jayco) is recalling various 2002-2016 recreational vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- The fix
- Jayco will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Jayco customer service at 1-800-283-8267, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
- The problem
- Jayco is recalling certain model year 2011 Jay Series pop-up camping trailers. In these vehicles, if a component failure occurs in the roof lifter system, the failure may cause the roof to abruptly collapse to the closed position.
- The risk
- If the roof abruptly closes, there is an increased risk of personal injury.
- The fix
- Jayco will notify owners and dealers will add a metal stop that prevents to sudden collapse of the roof, free of charge. The recall began on December 19, 2013. Owners may contact Jacyo at 1-800-283-8267 for more information.
What owners say
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1 complaints about the 2011 Jayco Jay Series
Newest first, as filed with NHTSA by owners.
Tl* the contact owns a michelin ltx m/s lt225/75r16 115/112r lre. The contact stated that nhtsa campaign number: 13t012000 (tires) had surpassed a reasonable amount of time for repair. The dealer and manufacturer were both made aware of the issue. The manufacturer advised the contact that the part was not available for repair. The contact had not experienced a failure.
Jayco Jay Series: every year compared
All Jay Series years2011 Jayco Jay Series vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2011 Jayco Jay Series | 1 | 3 | F | |
| 2011 Jayco Greyhawk Class C | 4 | 3 | F | Compare |
| 2011 Jayco Pinnacle | 2 | 2 | C | Compare |
| 2011 Jayco Melbourne Class C | 2 | 2 | D | Compare |
| 2011 Jayco Jay Flight | 1 | 3 | C | Compare |
| 2011 Jayco Eagle Super Lite | 1 | 3 | F | Compare |
| 2011 Jayco Jay Feather | 1 | 3 | F | Compare |
| 2011 Jayco Recon ZX | 1 | 1 | - | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2011 Jayco Jay Series
Does the 2011 Jayco Jay Series have any recalls?
Yes - NHTSA lists 3 recalls for the 2011 Jayco Jay Series: roof and pillars (May 2018); equipment (November 2017); roof and pillars (November 2013). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2011 Jayco Jay Series?
By the complaints owners filed with NHTSA, the most common problem areas are the wheels & tires (1).
How many complaints has the 2011 Jayco Jay Series had?
1 complaints have been filed with NHTSA, the first on May 6, 2014 and the latest on May 6, 2014. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2011 Jayco Jay Series a reliable vehicle?
Its Safety Index is 14 out of 100 (grade F: far more problems than a typical Jayco Jay Series year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2011 Jayco Jay Series has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data