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2006-2016 · 6 model years

Mack Cxu Problems by year

Owners have filed 5 complaints about the Mack Cxu across 6 model years, and it has 14 recalls. The 2010 has the most complaints once its age is allowed for (1), while 2016 has far fewer than a typical year. The most reported problem area is the body, doors & structure, followed by the equipment & accessories.

Most complaints for its age20101 complaint · 7 recallsSee the 2010
Complaints
5
Recalls
14
Crashes
0
Fires
1
Injuries
1
Deaths
0

Cxu complaints by model year

Highlighted: the year with the most complaints for its age. Older vehicles have had more time to collect complaints - the Safety Index grade allows for that.

YearComplaintsRecallsCrashesFiresTop problemGrade
20161100Transmission & drivetrainA
20101701Engine & coolingF
20093300Body, doors & structureC
20080700-D
20070300-C
20060100-A

Most common Cxu problems

Mack Cxu recalls 14

Latest Cxu complaints

2016 Mack CxuTransmission & drivetrain

Second occurrence of below happening, first time being 11/28/25, and most recently 11/05/25. Clutch engaged uncommanded while stopped with service brakes engaged. Truck kept trying to power through the service brakes until it was forcefully stalled out with service brakes. Truck is start-able immediately afterwards, but not drivable with engine stop warning lamp illuminated and a error message "Neutral Gear Not Secured" Nearly rear ended a stopped vehicle in front of truck, so yeah, slight safety concern of...

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uncommanded movement of vehicle. Has not been looked at by independent shop or manafacterer, nothing has been inspected, mechanics within company vehicle is operated by currently researching into problem and waiting for stated problem to occur again. Refrencing a previous investigation here that i believe is related; PE 20-005

Filed Incident Power trainNHTSA 11697726
2010 Mack CxuEngine & coolingFire1 injury

A 2010 mack truck tractor equipped with a diesel particulate filter type exhaust system spontaneously caught fire while in regeneration mode as the vehicle was traveling down an interstate highway. Fire consumed the cab of the truck resulting in a total loss to the vehicle. Driver of vehicle suffered burns and smoke inhalation injuries in an attempt to put the fire out.

Filed Incident EngineNHTSA 11258397
2009 Mack CxuSuspension

On tuesday, july 19 of 2011, I observed that the 5th wheel bolts on abf unit number 19223 were loose enough to be turned by hand. The bolts are not being interfered with by the huck rivets below them. The nuts are prevailing torque lock nuts and are not loose on the bolts. The bolts have stretched under load. I was going to show the unit to the director of maintenance, who happened to be in our shop that day. Unfortunately, unit 19223 was sent out before I could show him. I did, however, make a video of me turning the loose bolt by hand. This is only one of hundreds of abf macks from 2009 and 2010 that have 5th wheel bolts that are yielding under load.

Filed Incident SuspensionNHTSA 10415848
2009 Mack CxuBody, doors & structureEquipment & accessories

Some of the 2008, many of the 2009, and almost all of the 2010 model mack trucks used by abf freight system were built and delivered with weak bolts holding the 5th wheel coupler to the frame. On 27 sept 2010, unit 19212 was in the shop for routine repairs. A mechanic noticed that all of the bolts on the right side were loose enough to rattle in their holes and that the coupler was sliding around on the frame. The manager instructed us to tighten the bolts and not to replace any unless they stretched. All of the bolts stretched. All were replaced. *Tr

Filed Incident Structure · Trailer hitchesNHTSA 10358896
2009 Mack CxuBody, doors & structureEquipment & accessories

My coworker was changing the oil on a 2009 mack and I happened to notice that the 5th wheel plate was shifting around on the frame. I applied a box end wrench to the mount bolts and discovered that all ten of the fasteners holding the 5th wheel to the frame could be turned easily using one hand. That is not my idea of being securely attached! No action was taken on this truck because it was time to go home and if the boss doesn't care and mack doesn't care what can I do except complain to the federal government...

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that mack is using substandard bolts in the assembly of their trucks! The 5th wheels are loose. Management doesn't want to know! Be very afraid on the highways my fellow americans, you are more likely to die from a truck accident than you are from a terrorist attack! *Tr

Filed Incident Structure · Trailer hitchesNHTSA 10357279

Questions about the Mack Cxu

Which Mack Cxu years have the most problems?

By the number of complaints owners filed with NHTSA: 2009 (3), 2010 (1), 2016 (1). Allowing for how long each has been on the road, the 2010 stands out most. Complaint counts also rise with sales, so compare years of the same model rather than different models.

Which Mack Cxu years have the fewest complaints?

Among model years that have been on the road for at least three years, 2006, 2016 have the best Safety Index - the fewest complaints, crashes and recalls for their age compared with other Cxu years. Always check the exact vehicle's recalls by VIN before you buy.

What are the most common Mack Cxu problems?

Across every model year, owners report problems with the body, doors & structure (2), equipment & accessories (2), suspension (1) most often.

How many recalls does the Mack Cxu have?

NHTSA lists 14 recalls across all Mack Cxu model years. Each year's page lists the recalls for that year; check your own vehicle by VIN at nhtsa.gov/recalls to see whether the repair has been done.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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