- The problem
- On certain class 8 chassis built with hendrickson lift axles which contained webb brake drums, the brake drums could experience premature crack of the braking surface resulting in reduction or complete loss of braking on that wheel end or loss of brake drum pieces.
- The risk
- Loss of braking ability could result in a vehicle crash, possibly causing injuries or death.
- The fix
- Webb wheel is conducting the owner notification and remedy for this campaign. Webb will notify customers, inspect the brake drums and replace any drums that fail inspection. Owners should contact webb at 1-800-633-3256 or mack at 1-610-709-3337.
Vehicle safety record
2002 Mack DM Problems, complaints & recalls
No owner complaints about the 2002 Mack DM have been filed with NHTSA. It is covered by 1 recall, the latest in June 2004 for the drum.
NHTSA data checked
BFewer problems than a typical DM year, for its age
- Complaints
- 0
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2002 Mack DM recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
Be the first DM owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
No complaints about the 2002 Mack DM yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Mack DM: every year compared
All DM years2002 Mack DM vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2002 Mack DM | 0 | 1 | B | |
| 2002 Mack CH | 2 | 6 | D | Compare |
| 2002 Mack LE | 1 | 3 | F | Compare |
| 2002 Mack RD600 | 1 | 1 | - | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2002 Mack DM
Does the 2002 Mack DM have any recalls?
Yes - NHTSA lists 1 recall for the 2002 Mack DM: drum (June 2004). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2002 Mack DM had?
None have been filed with NHTSA so far.
Is the 2002 Mack DM a reliable vehicle?
Its Safety Index is 74 out of 100 (grade B: fewer problems than a typical Mack DM year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2002 Mack DM has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data