- The problem
- Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
- The risk
- An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
- The fix
- Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Body, doors & structure
2021 Ram 2500 Body problems
Owners have filed 13 complaints about the 2021 Ram 2500's body, doors & structure with NHTSA - 12% of all its complaints, most recently on June 16, 2026. They describe 1 crash, 0 fires and 0 injuries. Doors, hoods and latches, frame rust, sunroofs, leaks, trim and structural failures.
- Complaints
- 13
- Recalls
- 1
- Crashes
- 1
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Body recalls for the 2021 Ram 2500
Body complaints
There was a tailgate recall for the tailgate falling down potentially spilling cargo onto the road. The dealership Autonation Dodge in [[redacted]] tried fixing the recall multiple times but the tailgate kept falling down after they tried to fix it 2 or 3 times. Now they're trying to make me sign a service fee authorization which I don't agree with because either the recall isn't fixed, or there are other issues that can cause the tailgate to fall down which should be included in this recall because they can potentially cause the same dangerous situation which caused the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My vehicle was repaired for a known recall related to the tailgate unlatching issue. NHTSA ID Number: 22V904000 This repair was completed, and then my tailgate continued to open unexpectedly. I have taken it back to the dealership after damage was caused to my tailgate when it fell while I was driving. They have denied my claim and continue to advise that it was repaired when, in fact, I have still been experiencing issues with it. I would like to have my tailgate damage repaired and realgind properly.
Tailgate was repaired in February 2025 for issue under 22V-904 and then after the repairs were completed my tailgate dropped again resulting in damage to my tailgate.
Safety Recall ZB8. had recall work done, which according to the instructions, does not address the latching of tailgate. tailgate had unintended opening yesterday, resulting in a $4000 tool falling out of vehicle. dealership said to call Ram, Ram says dealership issue since they did recall.
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
******* Delete voq ******* this complaint is being marked for deletion because it is an inadvertent duplicate of odi# 11511259*djr ******* delete voq *******
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
When driving down the road at speeds above 50 mph. The hood will ripple when a CDL style vehicle goes by. When I purchased the vehicle. I had to take it to Fletcher Dodge in Jonesboro AR, to have the nuts that bolt the hood to the raising bracket tightened because they where loose and center latch adjusted. The hood still ripples enough to think its going to come open.
The contact owns a 2021 Ram 2500. The contact stated that upon driving several miles and refueling the vehicle, he noticed that the Diesel Exhaust Fluid (DEF) additive gauge remained stuck in the same position. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that it was a known failure and that the failure would persist even after the repair. Upon investigating the failure, the contact discovered that the failure mainly occurred in cold weather due to the DEF...
Read the full complaint
additive crystallization in cold temperatures, causing the additive gauge to be stuck in the same position. A message indicating to add a DEF additive in the vehicle for safety was displayed. The vehicle was not repaired. Additionally, the contact stated that the tailgate latch had fractured due to cold weather and had been replaced three times by the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
This truck was sold with a snow plow prep pack but after installing a snow plow the frame of the truck bent due to the pressure. Ram has redesigned their frame as of this model year 2021 and it is not capable of handling a plow. I know of three trucks in my local area that this has happened to and ram wont admit the problem now these trucks are being traded. people out there will be buying trucks with bent frames not knowing it.
The tailgate unlocked and dropped, hitting the trailer jack and damaging the tailgate. The tailgate was locked and shut, this was confirmed before we left the house. The tailgate dropped sometime while driving to another location. The truck is available for inspection. This put others at risk as we had large amount of very large agates in the bed of our truck we were transporting on a very busy road. This problem just happened today. It has not been inspected as of today. There were no warnings or messages notifying us of this problem. Please let us know how to proceed, there is now damaged to our new truck which we take much pride in caring for!!!
Electronic tailgate has unlatched itself and fallen open while driving 5 times now twice now resulting in damage and things falling out of rear of truck onto highway
Ram 2500 body complaints by year
2500 body problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data