- The problem
- Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
- The risk
- A rearview camera that fails to properly display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- The fix
- Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Vehicle safety record
2016 Ford C-Max Problems, complaints & recalls
Owners have filed 10 complaints about the 2016 Ford C-Max with NHTSA, most often about the driver assistance (5) and the transmission & drivetrain (1). It is covered by 3 recalls, the latest in October 2025 for the camera. For comparison, the 2015 has 11 and the 2017 has 1.
NHTSA data checked
CAbout as many problems as a typical C-Max year, for its age
#211 most complained-about 2016 vehicle
- Complaints
- 10
- Recalls
- 3
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2016 Ford C-Max problems
Share of all 10 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2016 Ford C-Max recalls 3
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- The risk
- A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- The fix
- Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
- The problem
- Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
- The risk
- Improperly welded apron joints may reduce the front-end structural integrity of the vehicle, increasing the risk of injury in the event of a crash.
- The fix
- Ford will notify owners, and dealers will inspect the apron joints, repairing the vehicle, as necessary, free of charge. The recall began March 8, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S03.
What owners say
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10 complaints about the 2016 Ford C-Max
Newest first, as filed with NHTSA by owners.
The contact owns a 2016 Ford C-Max. The contact stated that the rearview camera is malfunctioning, cuts out intermittently, and displays an error message stating that the camera is unavailable. The contact received a safety recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the replacement parts required to complete the repair are not yet available. The contact has reached out to the local dealer and notified the manufacturer of the failure, noting that the manufacturer has exceeded a reasonable amount of time to provide the recall remedy. The failure mileage was 63,343.
Rear view camera recall was last year on October 2025 I am facing serious safety issues with the camera not working properly or sometimes entirely not at all the screen turns blue and does not display anything it's very dangerous
The contact owns a 2016 Ford C-MAX. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was a persistent failure, and the rear-view camera displayed an upside-down image. The dealer was made aware of the failure. The vehicle was taken to the dealer, where the failure was associated with a recall. The vehicle was not repaired. The contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part was not yet available. The failure mileage was approximately 136,000.
The contact owns a 2016 Ford C-Max Hybrid. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "Rear-view Camera not Available" was displayed on the screen. The...
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local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.
See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was...
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that any repairs were not to begin until June 2026. Both of us are seniors and being concerned of the safety issues with the camera, we looked for the best price to repair/replace the camera and found a company, G&O Body in Placerville that did the repair for $618.25 In November.. So, at this point, we are out of pocket $843.25 to fix an issue that was put under free repair thru the recall. I would like to know how to apply for reimbursement for this camera replacement cost.
Touchscreeproblems began with gps glitches in dec 2018, and have gotten steadily worse...As of today - touchscreen dashboard is not working - including rear view camera, handless features, gps, cd player, entertainment/audio system. N sometimes remains on even after the car has been turned off. Requires repeated turning on and off of car, and locking/unlocking the doors to have touchscreen finally turn off. Have contacted ford multiple times, and followed their directions to try and update system, and has not...
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worked. Now ford wants me to take the car to the dealership, but the car (while less than 3 years old), is over 36,000 miles, so warranty has expired. On internet, seems like many other folks are also having this problem. Friends have 2017 ford fusion, which is having the exact same issues, but since it is still under warranty, ford is replacing their touchscreen unit for free. This is obviously a factory defect, and ford should do a recall.
Intermittent inability to control speed. Finally got an error code of p2112 (throttle actuator control system) while in motion and vibration because the battery does not engage properly
My 2016 ford c-max with 10000 miles has brake issues... According to the dealer the brakes are rusted and need replaced for $1000.00. Seriously, a vehicle with 10000 miles has bad brakes and not covered by the ford warranty..... I hope nothing happens while my wife is driving the car as she does not feel safe.....
Tl* the contact owns a 2016 ford c-max hybrid. While driving approximately 45 mph, the vehicle shut down and the "stop now pull over" warning indicator illuminated. The vehicle was pushed to the side of the road and towed to perry ford of poway (12740 poway rd, poway, ca 92064), but the cause of the failure could not be diagnosed. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 18,000. *Bf ** *tr
Received a letter from ford although ford is not calling this a recall I believe it is pretty serious. This if for the customer satisfaction program;17b28 ford is saying the electronic throttle body may develop contamination and may result in the vehcile entering a protective low-speed mode which can be dangerous if this happens on the highway. I called my local dealer and they are saying that the the next appointment for this fix is not until august 2018! I think this is a pretty serious problem that ford should fix right away. I have not had any issues however I have read from some people that this has happen on their vehicle in which their car dropped to 5mph.
Ford C-Max: every year compared
All C-Max years2016 Ford C-Max vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2016 Ford C-Max | 10 | 3 | C | |
| 2016 Ford Explorer | 2,466 | 15 | F | Compare |
| 2016 Ford Escape | 1,194 | 4 | D | Compare |
| 2016 Ford Edge | 932 | 7 | C | Compare |
| 2016 Ford Expedition | 217 | 3 | C | Compare |
| 2016 Ford Expedition EL | 181 | 0 | C | Compare |
| 2016 Ford Cmax Energi | 46 | 0 | C | Compare |
| 2016 Ford E-450 | 17 | 4 | D | Compare |
| 2016 Ford Cmax Hev | 14 | 0 | A | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2016 Ford C-Max
Does the 2016 Ford C-Max have any recalls?
Yes - NHTSA lists 3 recalls for the 2016 Ford C-Max: camera (October 2025); gear position indication (prndl) (June 2022); body (January 2017). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2016 Ford C-Max?
By the complaints owners filed with NHTSA, the most common problem areas are the driver assistance (5), transmission & drivetrain (1), brakes (1).
How many complaints has the 2016 Ford C-Max had?
10 complaints have been filed with NHTSA, the first on October 15, 2017 and the latest on October 15, 2026. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2016 Ford C-Max a reliable vehicle?
Its Safety Index is 55 out of 100 (grade C: about as many problems as a typical Ford C-Max year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Ford C-Max years have the most complaints?
2015 (11), 2016 (10), 2013 (1). See every Ford C-Max year compared.
What should I do if my 2016 Ford C-Max has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data