- The problem
- Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., Identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, "Glazing materials."
- The risk
- In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass.
- The fix
- Safelite will notify its retail customers and replace the glass free of charge. Retail customers can contact safelite toll free at 1-888-843-2906. Safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. Wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. The recall began on january 15, 2008.
Visibility & wipers
2002 Ford Explorer Visibility problems
Owners have filed 159 complaints about the 2002 Ford Explorer's visibility & wipers with NHTSA - 4% of all its complaints, most recently on October 27, 2017. They describe 0 crashes, 2 fires and 23 injuries. Windshields, wipers, defrosters, mirrors, backup cameras and glare.
- Complaints
- 159
- Recalls
- 2
- Crashes
- 0
- Fires
- 2
- Injuries
- 23
- Deaths
- 0
Visibility recalls for the 2002 Ford Explorer
- The problem
- This is not a safety recall in accordance with the safety act. However, it is deemed a safety improvement campaign by the agency. Vehicle description: 2002 ford explorer and mercury montaineer sport utility vehicles. The brackets connecting the left cylinders to each side of the liftgate glass could rotate out of position if either the urethane bond or torque are not sufficient.
- The risk
- Rotation of the brackets could potentially cause the lift cylinders to detach from the glass or, in some cases, could potentially cause the liftgate glass to break. Either condition is most likely to occur when the glass is being closed.
- The fix
- Ford dealers will inspect the vehicles for the position of both the left and right liftgatge glass lift cylinder brackets. If the brackets are in the proper position, the bracket retainers will be tightened to a higher torque. In cases where the bracket is not properly position, the bracket must be re-aligned.
Visibility complaints
Tl* the contact owns a 2002 ford explorer. The contact stated that there was a loud abnormal noise and noticed that the sun roof was detached. The vehicle was taken to an unknown independent mechanic who stated that the manufacturer discontinued the part. The dealer was not contacted. The manufacturer was notified of the failure and confirmed that the sun roofs were discontinued. The approximate failure mileage was 160,000.
Tl* the contact owns a 2002 ford explorer. While the vehicle was parked, the rear windshield shattered without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 80,000.
"Exploding rear window" - my truck was parked in front of my house and I went out to get something out of it. I simply opened the hatch and the rear window exploded in my face.
Driving nd steering wheel fell apart brake switch stopped working 3 times had new transmission put in had to have 3 different sets of tire put on back window shattered while sitting at red light. *Tr
While parked in my driveway the back window (lift gate window) was raised to remove things from the back of the vehicle as soon as the window was being closed about halfway down it exploded and sent glass flying all around outside and inside the vehicle. The bottom piece of the window with the wiper was hanging from the electrical cord everything else was gone. There was no force on the window and nothing obstructing it the whole thing just exploded for no apparent reason. It was very scary and could have caused...
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serious injuries. Luckily no one in this situation was injured. My family have spent hours removing all of the shattered glass from the driveway and yard. It sent glass flying as far as to the front of the vehicle.
When I turn my windshield wipers on they stay on low and will not go off unless I turn the truck off with the wipers in off position. My o/d off light started blinking when I was driving down the road when I turn the truck off for a few minutes it goes off, but comes on a little bit later while driving.
Tl* the contact owns a 2002 ford explorer. The contact stated that while parked, the rear hatch window was closed and it shattered. The vehicle was not taken to a dealer or repaired. The manufacturer was made aware of the failure. The failure mileage was 91,000. The consumer stated after the window was replaced, she received a recall letter for the exact issue. Updated 03/21/16.*Jb
Tl* the contact owns a 2002 ford explorer. Upon opening and closing the rear hatch, the rod on the driver side fractured which caused the glass to shatter. The vehicle was parked at the contact's residence. The vehicle was not diagnosed. The vin was not available. The manufacturer was notified of the failure. The approximate failure mileage was 111,043. Updated 1/15/16 *cn
The rear window shuttered into 100 pieces during the driving. The rear panel has cracked. *Tr
While pushing up on the rear panel the glass making up the rear window exploded - shattered. *Tr
This is the second time this has happened. My rear tailgate window exploded. The car had been on for about ten minutes, warming up. I loaded my items into the car through the tailgate window. When I was done, I closed the window. Before it was even closed, the window exploded into thousands of pieces. There was glass all over. The window was recently replaced at the ford dealership. *Tr
Crack in rear lift gate panel that led to shattered rear window upon normal closing. *Tr
Back tailgate panel was cracked (defect) and the back window just exploded when the tailgate was open. *Tr
The ford explorer sport has a rear hatch that includes a glass section that has the ability to be opened to load items into the trunk area of the vehicle. Three separate times the rear windshield has blown out as it has been opened / closed. The rear windshield is made of tempered glass and when it breaks it explodes into the person operating the window. There has not been any injuries besides a few small cuts, but having glass explode into a person is dangerous. After the first failure the glass was simply...
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replaced. The first failure occurred as the rear glass was opened. After the second failure, the car was brought to a ford dealership to fix the issue. The second failure occurred as the glass was closed. The third failure occurred 12/1/2013, it has yet to be fixed. This most recent failure occurred as the glass was closed. *Tr
When I open the back glass window, one hinge broke off. I try to set the window, the other hinge broke. I have to tie a rope to keep the glass from falling off. *Tr I find on line there is a recall for 2002 - 2003 ford explorer liftgate glass hinge and strut brackets, nhtsa campaign id number: 04v442000. When I contacted ford dealer and ford company, they say my vehicle vin is not covered by the recall. If other ford expolorers are covered, why my vin is not covered? Is it because there are fewer ford explorer sport built, and less people complain about the problem? I think the recall should expand to cover all explorer build in 2002 - 2003.
While unloading items from back I had the half glass open, as I walked away the back glass just slammed down and shattered everywhere. *Tr
At approximately 12:30 pm, a brief rain shower began and the windshield wipers failed to operate. After replacement of the wiper motor, and significant troubleshooting, it is likely that the gem module is defective. There had been several days of light, moderate, and heavy rain preceding this issue, during which the automobile was not driven. After this incident, the door-ajar light stays on, the automatic door locks do not work, and there are other electrical issues. *Tr
Tl* the contact owns a 2002 ford explorer. The contact stated that the lift gate window was shattered on the ground. The vehicle was taken to the dealer. After diagnosis they advised him that the hinges fractured and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was 140,738. The current mileage was approximately 149,229. *Tr
We opened the rear window to get something out of the trunk, lifted the window and the window exploded and crashed on my husband's head. It seems as if the hydrolics failed on each side of the rear window. Glass just shattered and was everywhere. My husband's hands were cut and his head was banged up. *Tr
Tl* the contact owns a 2002 ford explorer. The contact stated that the front passenger, rear passenger and driver side windows malfunctioned. The contacted mentioned that the windows could not be closed or opened. The dealer was contacted and the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 149,983 and the current mileage is 206,000. Updated 11/07/12*lj the consumer stated all of the windows malfunctioned. Updated 11/07/12
Tl* the contact owns a 2002 ford explorer. The contact stated that he attempted to engage the heater however, the vehicle exhibited an abnormal noise and the heater would not engage. The vehicle was taken to the dealer who advised the contact that the heater box needed to be replaced. The manufacturer was not notified. The failure mileage was unknown.
When closing the rear hatch glass, the glass exploded. Car was parked inside our garage attached to our house. We were unloading packages and when we were done we reached up and pulled the window to close. The glass shattered all over. *Tr
None of the windows will work, they were operating properly and just quit. This vehicle is unsafe to drive, in an emergency, (such as a crash). The occupants of the vehicle could become trapped in the vehicle because the windows would not operate. If a fire occurred the results could be tragic. Ford is aware of this problem along with several other problems on this vehicle. Yet they choose not to repair or replace any of the known defective components. My vehicle has a lot of miles on it, but this problem along with other problems on this vehicle happens on lower mileage vehicles also. *Tr
I bought a 2002 ford explorer sport trac new. Shortly after have electric window problems drivers door back passenger window and now the passenger door window, bad body mounts,and idles bad when in park or stopped at a red light. Rpm's 500 to 1000 back down to 500-400. 2002 Had a baby girl 1 1/2 years and another on the way needed a 4 door and also for work. I kick my self every day that I have owned it but had no choice money was tight and still is could not afford every time getting things fixed so I lived with...
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it!!!! Until I found this web page I am fed up I have always owned ford but after this im not so sure anymore! And reading other peoples with the same problems the sport trac is one big lemon!!!!!! *Tr
The rear hinges gave way, and the back half glass exploded. *Tr
Ford Explorer visibility complaints by year
Explorer visibility problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data