- The problem
- Mack Trucks, Inc. (Mack) is recalling certain model year 2015 CHU and CXU trucks manufactured from March 31, 2014, through June 26, 2014. In the affected vehicles, the collars that prevent the ball sockets from backing out of the tie rod may have been incorrectly positioned. This may allow the ball sockets to come loose.
- The risk
- If the ball sockets come loose from the tie rod, a complete loss of steering may result, increasing the risk of a crash.
- The fix
- Mack will notify owners, and dealers will inspect and re-position the collar if necessary, free of charge. The recall began on January 20, 2015. Owners may contact Mack customer service at 1-800-528-6586. Mack's number for this recall is SC0385.
Vehicle safety record
2015 Mack Chu Problems, complaints & recalls
No owner complaints about the 2015 Mack Chu have been filed with NHTSA. It is covered by 4 recalls, the latest in November 2014 for the tie rod assembly.
NHTSA data checked
CAbout as many problems as a typical Chu year, for its age
- Complaints
- 0
- Recalls
- 4
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2015 Mack Chu recalls 4
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Mack Trucks, Inc. (Mack) is recalling certain 2015 CHU, CXU, and GU trucks manufactured June 4, 2014, through June 18, 2014. In the affected vehicles, the bolts that attach the seat belt to the seat frame may not have been torqued to the required specification. This could cause the bolts to loosen over time, allowing the seat belt to detach.
- The risk
- If the seat belt detaches from its mounts, the seat belt would fail to properly restrain to the seat occupant, increasing the risk of injury in the the event of a crash.
- The fix
- Mack will notify owners, and dealers will tighten the bolts to the required specification, free of charge. The recall began in October 2014. Owners may contact Mack customer service at 1-800-528-6586. Mack's number for this recall is SC0383.
- The problem
- Mack Trucks, Inc. (Mack) is recalling certain model year 2013-2015 CXU and 2014-2015 CHU trucks manufactured August 23, 2012, through June 27, 2014, and equipped with adaptive cruise control. Due to a software error, the affected vehicles may not provide visual or audible alerts to the driver warning them that an obstruction in the road was detected.
- The risk
- If the driver is not warned of something being in the truck's path, there is an increased risk of a crash.
- The fix
- Mack will notify owners, and dealers will reprogram the vehicle control unit, free of charge. The recall began on September 30, 2014. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0381.
- The problem
- Mack Trucks, Inc. (Mack) notified the agency on February 20, 2014, that they are recalling certain model year 2010-2012 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. While continuing to research the scope of the issue, Mack expanded the recall on November 18, 2014 to include certain model year 2008-2009 and 2013-2014 CHU, CXU, GU and TD vehicles manufactured from June 16, 2009, through July 8, 2011. Having completed its investigation, Mack once again expanded the recall during February 2015 to include an additional 53,780 vehicles from model years 2007 and 2015. The recall now covers model year 2007-2015 includes CHU, CXU, GU and TD vehicles produced October 13, 2006, through October 3, 2014. In the affected vehicles, the Electronic Power Distribution Module (EPDM) may be contaminated from water leaks in, and around, the windshield. If exposed to water leaks, contaminants such as road salts may deposit on the EPDM.
- The risk
- Deposits of contaminants may result in the circuits being bridged, creating a high resistance short, increasing the risk of a fire.
- The fix
- Mack has notified owners, and dealers will inspect the EPDM. If contamination has occurred, dealers will replace the EPDM and address the leak, free of charge. Owners of model year 2010-2012 CHU, CXU, GU and TD vehicles were initially notified April 24, 2014. Owners affected by the recall expansions were notified in February 2015. Owners may contact Mack Trucks at 1-336-393-2000. Mack's number for this recall is SC0375.
What owners say
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No complaints about the 2015 Mack Chu yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Mack Chu: every year compared
All Chu years2015 Mack Chu vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2015 Mack Chu | 0 | 4 | C | |
| 2015 Mack Granite (GU) | 1 | 12 | F | Compare |
| 2015 Mack GU | 1 | 0 | A | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2015 Mack Chu
Does the 2015 Mack Chu have any recalls?
Yes - NHTSA lists 4 recalls for the 2015 Mack Chu: tie rod assembly (November 2014); seat belts (September 2014); adaptive cruise control (September 2014); electrical system (February 2014). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2015 Mack Chu had?
None have been filed with NHTSA so far.
Is the 2015 Mack Chu a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Mack Chu year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
What should I do if my 2015 Mack Chu has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data