On [redacted], I took my vehicle to Wallace Ram in Stuart, FL, for severe structural cracking on the exterior plastic rear window frame causing water to flood the cab. This failure perfectly matches Stellantis TSB 23-098-23. The dealer refused to help, and a Ram Senior Case Manager under Case #[redacted] denied coverage due to an arbitrary VIN exclusion list. The truck has 96,522 miles, is meticulously maintained, and has zero external impact damage. The frame fractured purely due to design failure. This unremedied...
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defect poses severe safety hazards: 1. CHILD PASSENGER RISK: The water saturates the rear seat where two child safety seats are installed, compromising the structural environment and exposing young children to damp, unsafe seating. 2. MOLD HAZARD: Continuous saturation of foam seats and carpets has created an active mold/mildew biological hazard, posing an ongoing respiratory risk to my children. 3. ELECTRICAL STALLING RISK: Water runs down the cab wall, pooling over the Radio Frequency Hub (RF Hub). Water in this control module causes electrical shorts, leading to sudden engine stalling in traffic or complete vehicle lockout. They are leaving a family vehicle with an active hazard that causes property damage and threatens passenger safety. Stellantis has acknowledged this exact structural defect by extending the warranty to 8 years/150,000 miles for some vehicles under Warranty Bulletin U.S. D-23-17. However, by using a flawed and incomplete VIN population list, they are knowingly leaving my vehicle with a hazardous, active design defect that causes property damage and threatens passenger safety. I am seeking a full corporate remedy and a Goodwill Repair Authorization to permanently replace or structurally seal this defective assembly.