The vehicle's infotainment system displays an OTA software update error message on every startup. Honda dealerships are unable to address this issue without further intervention and software updates from Honda corporate. Dealer has stated that this issue may interfere with reliable over-the-air software updates, including any potential safety-related updates delivered through this OTA system.
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3,680 complaints filed by owners in the last 30 days. Newest first, as NHTSA publishes them.
No crash, injury, warning lamp, message, or loss-of-braking event occurred. The issue involves the brake hydraulic system and the fluid specified for my 2023 Hyundai Santa Fe Calligraphy. Hyundai's owner specification requires SAE J1704 DOT-4 LV / ISO 4925 Class 6 brake fluid. During a brake-fluid exchange, an authorized Hyundai dealer installed BG 84032, which BG identifies as conventional DOT 4. BG sells a separate product, BG 84132, identified as Low Viscosity DOT 4 meeting ISO 4925 Class 6. The original BG...
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84032 has since been correctly replaced by an independent repair facility and is not available for inspection. I have attached all materials I believe are relevant. Both BG product specifications are available from the BG website. My safety concern is that conventional DOT 4 does not meet the Class 6 low-temperature viscosity requirement specified for this model and other high-volume Hyundai models, which could affect ABS/ESC hydraulic response under low-temperature, icy, or snowy conditions. The Hyundai dealer's repair order documents installation of BG 84032, consistent with the MOBIS part listing for the vehicle. An email exchange between the dealer and a Hyundai Motor Americas (HMA) parts advisor suggests a lack of understanding of the required fluid specification. HMA customer service twice confirmed to me the vehicle requires a 'DOT 4 LV' fluid. There appears to be conflicting Hyundai information: the owner specification requires DOT-4 LV/Class 6; the reservoir cap states only 'DOT 4' and Hyundai/MOBIS service information simply lists conventional DOT 4. In addition, a call to the Lithia Hyundai (Reno) parts department also resulted in a recommendation for conventional DOT 4, suggesting this may be systemic rather than an isolated dealer error. No police or insurance inspection occurred. I am asking NHTSA to determine the extent to which this represents a broader safety-related service-information issue.
The contact owns a 2019 Volkswagen Jetta. The contact stated while sitting inside the vehicle with her children, the contact heard a loud popping sound coming from the rear of the vehicle and became aware that the rear glass had shattered without impact. The approximate failure mileage was 215,667.
The car stalls when driving in low speeds such as 5-6 mph. The happens at random points and the only clear indication that it will happen is when the car has a sudden jump. The car will run normally but once turned off and turned on after some time and driving it, it stalls completely. No warning light comes on and no codes have been successfully found. I have taken the car to the Honda mechanic about 5 times and in neither of those times have replaced parts fixed the issue. The car is a safety hazard for me and my family.
I brought my vehicle in to be service for a "service 4WD" light on 8/31/26. While there, I was told there was an open recall on the airbag system. I agreed to get the recall completed. Now, my vehicle is dispaying the airbag light, my SOS system says it is not working, and my odometer is flashing. I brought the vehicle back to the same dealership to address these issuse, and they told me that I needed to have the airbag module replaced, which would cost $709.90. They gave me error codes B2204-87, U0154-00,...
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U0452-86, and B00A0-81. I asked if this is related to the recall I recently had performed, and they said "there was a recall the door airbag pressure sensor software update that was already performed, but that is different from what the car needs now, but it is the same system." I escelated it to the service manager, who told me he would reach out to Stellantis to see about a goodwill repair. I asked him how he believes this issue could have happened, and he said, in simple terms, that the sensor is like a lightbulb, and sometimes just goes out. I asked him if it was possible that the sensor could've gone bad after the recall was performed, and he said no, the lights would have come on right away. The dealership called me back and said the repair was misquoted, and now was almost $1,000. The goodwill repair they came up with would cover half of the cost, and I would still be responsible for a $200 diagnostic fee, so I would still be paying almost $700. My vehicle had just over 59,000 miles on it and it is currently unsafe to drive because the safety system is completely disabled. Since this is a un-remedied federal safety recall issue just under the 60,000 mile mark, I am requesting that Stellantis provide 100% goodwill coverage for the parts, labor, and diagnostic fees.
The "shark fin" antenna on the top of the car came off while driving on the highway. I've had no prior issues with it being loose nor did I notice any issues with it being loose when I wash the car. I did not notice it came off until I returned home. The fact that normal highway speeds could cause it to dethatch puts other drivers at risk from the flying debris.
I drove over a bump in the road and all of a sudden the car started making a very loud clunky noise in the front suspension. I was close to home so I turned around and drove it back home for inspection. I found the lower control arm on the suspension is completely disconnected because the bolt is backed out of the joint. The steering had occasionally made some creak sounds in the past but it never felt loose. Seeing the lower control arm disconnected could have severely limited the steering of the vehicle thus this seems like a serious safety issue. I have scheduled an appointment for repair with Tesla Service.
Since May 24, 2026, my 2023 Cadillac Escalade ESV has repeatedly experienced reduced engine power, check-engine warnings, multiple dashboard alerts and loss of propulsion. During one incident, the motor stopped responding, the vehicle lost power and came to a complete stop in the middle of a public roadway. This exposed me and surrounding motorists to a serious collision risk. Whether the shutdown resulted from an internal engine failure or an electrical/control-system malfunction remains UNKNOWN. OnStar...
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documented recurring warnings and fault codes, including engine/transmission communication faults. The same condition returned after multiple dealership visits and repair attempts, including module resets/reprogramming. At times the check-engine light was no longer illuminated upon arrival, but the dangerous symptoms and OnStar reports had already occurred. An authorized Cadillac dealership blamed alleged aftermarket alarm/tracking equipment and proposed charging approximately $1,900 to remove it. I paid $250 for an independent inspection, which found no such aftermarket equipment and identified the questioned component as a genuine GM part. This incorrect diagnosis delayed meaningful investigation. GM escalated the matter to a specialized field engineer at Braman Cadillac. I was informed that the senior engineer could not identify the cause and requested another engineer. The promised follow-up inspection was still pending nearly three weeks later. Despite repeated visits and manufacturer involvement, no confirmed root cause or permanent repair has been provided. GM did not arrange towing for the latest return. I drove the malfunctioning vehicle in the emergency lane everyt time because it could not be trusted to maintain normal operation. The vehicle remains at the dealership and is available for inspection. I request investigation of the recurring shutdown/loss-of-propulsion safety defect and the unsuccessful diagnostic and repair history.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the back over prevention camera was blank and failed to operate as needed. The message that the camera was unavailable was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 109,540.
The car has randomly shifted out of a drive gear on two separate occasions. First time it happened I had car towed back to selling dealership for warranty repair but they found nothing wrong and said they reset a fault code. They also told me we would have to wait and see if it happened again. It did and I called dealership to speak to service manager or the GM and was told they were unavailable and would relay the message to them and someone would call me back. This was on Friday the 23rd. Today the 26th, there...
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has not been a return call so far. This is a major safety hazard as this randomly happens and it will not go into fwd or reverse when it occurs while I'm driving the car. Warranty or not, VW of America should buy this defective safety hazard vehicle back.
On September 24, 2026, I brought my vehicle to Kelly Hyundai Service Center for two recall repairs: IBU/BCM Anti-Theft Software Upgrade and Decal Application Anti-Theft Ignition Cylinder Protector and Decal Installation My vehicle was at the dealership all day. At the end of the day, I received a call from the technician advising me that the recall work could not be completed due to an electrical issue. When I returned home, I immediately noticed several problems that did not exist prior to the service appointment....
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Specifically: The high beams no longer worked. The dashboard illumination was not functioning properly. The automatic door lock system stopped working. The trunk could only be opened with the key. I contacted the service center and was informed that the only way they could determine the cause of these issues was for me to bring the vehicle back and pay a $200 diagnostic fee. I explained that I did not believe I should be charged to diagnose problems that appeared immediately after their attempted recall repair. I requested to speak with the service manager, but I was told he was unavailable. I never received a return call from management. On October 1, 2026, I returned to the service center and spoke with the manager. He recommended that I leave the vehicle for further evaluation. I did so, but later that day I received another call stating that the recall still could not be completed and that I would again need to pay a $200 diagnostic fee. I picked up my vehicle because I did not believe I should be responsible for that expense. The problems began only after the dealership attempted the recall repair and that I should not be required to pay diagnostic charges to identify or correct issues that may have been caused during that process.
please see attached letter. This corporation is stringing me along and does not seem to care that my DO NOT DRIVE order car still has an airbag light on. I'm driving a DO NOT DRIVE order car around because I have no other choice.
The contact owns a 2026 Volkswagen Tiguan. The contact stated that while driving at 5 MPH, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic information was not provided to the contact. The dealer informed the contact that an ignitor part needed to be ordered to repair the vehicle. The vehicle was scheduled to be repaired. The contact was concerned that the vehicle was unsafe and that the air bags might not deploy in a crash. The failure mileage was approximately 500.
The contact owns a 2025 Honda Civic. The contact stated that while attempting to accelerate above 25 MPH, the vehicle hesitated while upshifting and shuddered with the accelerator pedal depressed. The manufacturer was made aware of the failure by email. The failure mileage was approximately 37,000.
The issue I am reporting involves the Active Head Restraint system on my vehicle. I have been victim to the inadvertent deployment of this system not once, not twice, but three times now... In February of 2024 the driver and passenger headrests were replaced under the x88 warranty extension. As far as I know, those were the original headrests that had been replaced after they inadvertently deployed (fortunately, while no one was in the seat). Here we are, only 2.5 years later and one of the NEW headrests has failed...
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in the same way! Once again, we were fortunate that no one was in the vehicle when it happened. My issues are these: -I am a disabled veteran with neck issues, and appear to be driving a vehicle where the head rest is a ticking time bomb. -The faulty headrests were replaced, but apparently with headrests equally faulty. -I can not afford to get rid of my vehicle, I can not in good conscience sell my vehicle at fair market value knowing it is defective, so I am stuck. -The x88 warranty extension is past the 10 years since the original headrests were put in service...but I am now dealing with a 2.5 year old headrest that has failed... -What happens if my headrest deploys while I'm driving down the road..? With my underlying medical issues, what would that do to me? Will it cause me to wreck? Will my loss of control of my vehicle impact another family on the road? WHY WAS A KNOWN FAULTY COMPONENT NOT REPLACED WITH A REENGINEERED COMPONENT THAT REMEDIED THE UNDERLYING ISSUE(S)??? I am requesting the help of all agencies with purview over this issue. Please assist me in achieving a viable remedy, not a temporary coverup bandaid. This is clearly a matter of safety and security for not only myself, but any passengers I may have as well as whatever other vehicles may be on the road around me should operation of my vehicle be impacted by the failure of this faulty "safety" device. Thank you.
Type: Equipment (Suspension/Steering - Ball Joints) Manufacturer: Synergy MFG Incorrect/Used/Damaged Part Distributed By: UTM Distributing Co. dba Purely Power Sports Business Address: 125 W Crescentville Rd, Cincinnati, OH 45246 Retail Platform: Amazon Marketplace (Order # [[redacted]]) Tracking: The physical package contains an internal FedEx routing sticker (Label ID: [[redacted]]). Barcode: [[redacted]] Tracking #: [[redacted]] Processing Timestamp: [[redacted]] Fraudulent, defective items were introduced into...
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shipping network at the FedEx facility in Arlington, Texas, establishing a direct physical origin point for the illicit supply chain investigation. Seller caused a printed a label pretending the parts were coming fresh from their own Ohio facility, but they had a third-party drop-shipper (or an unvetted liquidator) in Texas fulfill it using their account credentials. Seller is knowingly running a blind drop-shipping operation for safety-critical vehicle components without conducting any quality control, while actively deceiving the customer and the platform about where the inventory is physically located. Safety Risk and Defect: Deceptively altered, structurally failed, and mismatched safety-critical steering equipment introduced into interstate commerce. Amazon purchase made for a new, factory-sealed Synergy MFG Jeep JK Heavy Duty Adjustable Ball Joint Kit, Part Number 4127 (designated as Non-Knurled). The distributor, UTM Distributing Co. dba Purely Power Sports, caused to be shipped an open, unsealed damaged retail box where the authentic components had been removed. In their place, the distributor packaged used, damaged, and knurled upper ball joints. One substituted upper ball joints exhibits severe internal structural play and physical wobble straight out of the box. Amazon is processing a refund/instructed me to discard item. I will retain ball joints and all boxes/labels for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear windshield "exploded" or shattered. The last time the car was driven was friday, october 23, 2026. The car was parked in my garage at that time. The broken rear windshield was discovered on sunday morning around 9:00 a.M.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the rearview camera displayed a black screen. The failure mileage was 100,000.
The rear camber adjustment continues to move out of spec on my 2024 Tesla Model Y which causes excessive wear on the inside of the rear tires. My last alignment was completed on June 23 , 2026 with new tires by Tesla and the tires have already started showing severe wear on the inside of the rear tires. When this first happened in July 2025, the tires wore on the inside so much that my tire went flat while I was over 130 miles away from home at [[redacted]] in the morning on [[redacted]], the conditions were very...
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unsafe. This problem has been re-produced several times and has cost me over 3500 dollars in tires and fees. There were no symptoms prior to the incidents because the tires looked great from the outside. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2016 Jeep Cherokee. The contact stated that while the vehicle was parked on a slight incline, the vehicle started moving. The contact depressed the brake pedal and became aware that the 4WD warning light was illuminated. The contact stated that the vehicle failed to shift into 4WD. The contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included in the recall. The dealer was contacted and determined that the vehicle had experienced a PTU failure. The dealer stated that the VIN was not included in the recall. The failure mileage was approximately 142,000.