Vehicle: 2026 Honda CR-V FHEV VIN: [[redacted]] Manufacturer: American Honda Motor Co., Inc. Description of Safety Concern I am reporting a recurring center display/navigation malfunction in my 2026 Honda CR-V FHEV. While driving, the center display sometimes goes completely blank. When the display returns, it may remain frozen and unusable. This prevents me from reliably accessing the navigation system while driving and creates a potentially hazardous distraction when navigation is needed. The problem has not been...
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resolved by the dealership. The dealer replaced the display under Repair Order No. [redacted], but the replacement did not correct the issue. I also experienced the same problem in a Honda CR-V Hybrid loaner vehicle with a different trim. My Honda customer relations case number is [redacted]. On [redacted], Honda contacted me and stated that this is a known issue and that Honda is working on a solution. However, Honda did not provide a completion date and stated that it did not plan to offer compensation while it was working on the problem. I am concerned that this malfunction may affect other vehicles of the same or related models. I request that NHTSA record this complaint and evaluate whether the recurring display failure presents a safety-related defect requiring further investigation. I can provide the repair order, Honda correspondence, and additional details about the incidents upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)