While driving on the highway 65 mph in our 2019 Hyundai Tucson AWD, the vehicle suddenly experienced a severe power loss, loud engine knocking, engine light flashing, and the car in limp mode. This caused a terrifying hazard. We exited to safety, the car was towed and is at a Hyundai dealership. It pulled a diagnostic engine trouble code P1326 (Knock Sensor Detection System). The dealership confirmed the code, but is refusing to replace the engine under the Hyundai Engine II Class Action Settlement without an...
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out-of-pocket 'combustion cleaning' fee, which, as seniors, we cannot afford on a fixed income. The dealership service manager told us that he requested Goodwill from Hyundai Corporate for the combustion engine cleaning. And because of a past denial, corporate denied it a 2nd time. So, we contacted our Hyundai Corporate case manager, who said our request for "the engine replacement" was still pending and in review by their team. She saw no denials, except for a loaner, which would be approved, upon repair approval. We added the dealership service manager on this call to discuss confusion about goodwill be denied by Corporate for the "combustion cleaning". He said this case manager would not see the combustion cleaning requirement, because it was instructed by another department. His then pivoted the topic & said we received an estimate for combustion cleaning. My response "we never received an estimate & have no estimate in my email". His response "I hate to use this word, but you're a liar". My husband then took the call saying "we did not receive an estimate in writing, although we had asked the tech for an estimate but nothing was final." The service manager cut him off and said "we are done come pick up your car" & hung up. This dealership phone interaction needed to be included in this incident because now we are being put in grave danger as he is expecting us to pick up our un-drivable, unsafe & hazardous car with no concern for safety.