I am reporting a serious safety concern involving my 2017 Jeep Cherokee, VIN [[redacted]], involving suspected Power Transfer Unit (PTU) failure. The vehicle has experienced drivetrain-related issues, fluid leakage underneath the front/middle of the vehicle, and an illuminated Service 4WD warning light. The vehicle has been evaluated by multiple repair facilities in [[redacted]], and PTU replacement has been identified as necessary. I am concerned about the potential for drivetrain binding, wheel locking, and...
Read the full complaint
loss of vehicle control. Other Jeep Cherokee owners have reported similar PTU failures, including incidents involving wheels locking while driving. These reports raise concerns about a potentially widespread safety defect. I contacted Jeep Customer Care on [redacted], under case numbers [redacted] and [redacted], requesting assistance with PTU replacement. Jeep denied coverage based on my vehicle's VIN, despite the reported symptoms and safety concerns. On [redacted], Firestone provided a repair estimate of $7,143. I was also informed that the replacement PTU is on manufacturer backorder due to high demand. I have incurred more than $500 in rental vehicle expenses while attempting to address this issue. I am requesting that NHTSA investigate whether premature PTU failure in 2017 Jeep Cherokee vehicles presents a safety defect, particularly concerning potential wheel locking and loss of vehicle control. I am also requesting review of existing recalls, manufacturer knowledge, and whether additional safety action is warranted. I can provide repair estimates, diagnostic reports, photographs, and Jeep correspondence. Contact: [[redacted]] Phone: [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)