- The problem
- Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- The risk
- If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
- The fix
- Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Vehicle safety record
2004 Dodge Durango Problems, complaints & recalls
Owners have filed 1,115 complaints about the 2004 Dodge Durango with NHTSA, most often about the engine & cooling (575) and the electrical system (243). Those complaints describe 45 crashes, 74 fires, 42 injuries and 2 deaths. It is covered by 9 recalls, the latest in December 2017 for the equipment. For comparison, the 2003 has 339 and the 2005 has 1,567.
NHTSA data checked
FFar more problems than a typical Durango year, for its age
#9 most complained-about 2004 vehicle
- Complaints
- 1,115
- Recalls
- 9
- Crashes
- 45
- Fires
- 74
- Injuries
- 42
- Deaths
- 2
Most common 2004 Dodge Durango problems
Share of all 1,115 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2004 Dodge Durango recalls 9
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.
- The risk
- These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- The fix
- Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.
- The problem
- Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
- The risk
- In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
- The fix
- Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.
- The problem
- Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
- The risk
- In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- The fix
- Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.
- The problem
- Sabersport is recalling 16,270 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. These headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "Lamps, reflective devices, and associated equipment." These lamps do not contain the required amber side reflectors.
- The risk
- Decreased lighting visibility may result in a vehicle crash.
- The fix
- Sabersport will notify owners and offer a full refund for the noncompliant combination lamps. The safety recall began on may 11, 2009. Owners may contact sabersport at 1-909-598-7589.
- The problem
- On some sport utility vehicles, under certain operating conditions, an integrated circuit in the instrument cluster that controls interior lighting may overheat.
- The risk
- This could potentially cause an instrument panel fire.
- The fix
- Dealers will inspect the cluster for damage and replace it free of charge. The recall began on april 2, 2007. Owners may contact daimlerchrysler at 1-800-853-140.
- The problem
- On certain sport utility vehicles built with a 5.7L, 4.7L, or 3.7L engine, the positive battery cable may contact the front suspension upper control arm mounting bracket.
- The risk
- This contact could abrade the cable and cause a short circuit, which may result in an underhood fire.
- The fix
- Dealers will inspect the battery cable and, if necessary, reposition it away from the control arm mounting bracket. The recall began december 14, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
- The problem
- On certain sport utility vehicles equipped with 3.7L and 4.7L engines, the throttle control cable may ingest water and freeze during extended cold temperature.
- The risk
- This could cause the throttle to stick in the open position and result in a crash.
- The fix
- Dealers will replace the throttle control cable. Owner notification began on january 19, 2004. Owners should contact daimlerchrysler at 1-800-853-1403.
- The problem
- On certain sport utility vehicles, an instrument cluster circuit board capacitor may overheat.
- The risk
- This could potentially result in an instrument panel fire.
- The fix
- Dealers will remove the capacitor from the circuit board. Owner notification began on december 17, 2003. Owners should contact daimlerchrysler at 1-800-992-1997.
What owners say
2 people checked this vehicle in the last 30 days. Problems or none - your experience is exactly what the next buyer is looking for. Write it now
1,115 complaints about the 2004 Dodge Durango
Newest first, as filed with NHTSA by owners. Page 1 of 45.
Recall for cluster, dealership said they could not. Get the parts to fix it.they fixed the airbags said we could pick the car up, called the company that sent the recall letter they said I could buy the part,or I could call other dodge dealerships, I have not had a car since I got the do not drive letter which was in March,I also had to use my AAA to get it towed to fernley which is about 80 miles
I was coming home. As I pulled in my garage, hit the brake to stop and put in park. The vehicle started winding up to a point where my foot on the brake didn't matter. It accelerated forward, going through the wall of my garage, through my backyard, thru a chain guard, and into the corner of the museum wall next door. I was finally able to stop it completely by shutting the vehicle off. Despite the speed and impact to the front of my vehicle, the airbags never deployed.
The contact owns a 2004 Dodge Durango. The contact stated that while his wife was driving 10 MPH and making a left turn in the rain, the vehicle shut off. There were no warning lights illuminated. While at a car wash, the vehicle shut off. The contact stated that the water was entering the engine compartment. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 115,000.
Was sitting at a traffic light and a driver pull up beside me on my drive side, and ask me was my car running hot because she saw that it was smokeing, and i told her no it's not running hot and i would check it out at the service station down the street. before i could pull off another car pull up on my passenger side and said that my car was on fire and that i needed to get out before it blows up and get on the ground. i got out and look on the passenger side and saw that it was on fire , i saw fire droping on...
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the ground like plastic melting . and said to myself that it might be a electrical fire so i was going to disconnect the battery as i walk back to the front of the car i saw withe smoke coming out from under the hood near the windshiled on the passenger side and before i could get to the front it turn to black smoke in and few seconds later it was on fire by the time i walk over to the dirver side. call 911 police got there frist in about 7 min it was so hot that it melting the windshiled i move to the other of the building that it was on the side of and look on as it burn fire department came, and in ten minutes the A/C lines popped and i heard the battery pop. the fire department put it out in about 3 sec . in ten minutes it had burn up just greatful to god i got out to look before trying to go to the service satation and ended up dead from blowing up the service station. i had taken it to McSweeney CHRYSLER DODGE Jeep RAM. ON 09/28/22 DASH LIGHTS COMING ON AND TACH DROPPING AND STICKING. REPLACE THE BATTERY I GOT FROM University Chrysler Dodge Jeep Ram of Anniston 08/13/22. replace the ALTERNATO I GOT From Autozone 08/13/2022.
While driving my vehicle this morning my odometer completely shut off while on the freeway and all my little lights on the dashboard went on. My turn signals, as well as my brake lights stopped working as well.
2004 Dodge durango. Consumer writes in regard to rusting of the hitch.
While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn't protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light has displayed but goes away when it stops raining. Not a safe car to drive in the rain.
Driving home the steering became very stiff hard to drive , Made it home, power steering pouring out . found out the hydraulic transfer lines had burst Only 100,000 miles on durango. Lucky i was not driving on the express way. dodge durango 2004 5.7 L v8 2wd piece of junk
Airbag warning dash light comes on intermittently. The Takata airbag recall has been corrected, but the light still comes on. This warning light first appeared on, or about 6 months ago. I have not taken this vehicle back for dealer to re-inspect the issue. The obvious concern here, is whether or not the airbag will fail, when needed, or the airbag might deploy inadvertently.
I brought my vehicle to an Phoenix AZ dealership off of Black Canyon Highway or I-17 on Camelback for airbag safety recall and interior lighting recall and any others needed. When I dropped it off initially I parked on lot by the garage inc front of the rental car business directly in front. I exited my vehicle walking up to repair garage to make sure I could drive into it for recall repair. I walked back opened my driver's door and sat in the seat.(legally able to safely driver by entering through the driver's...
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door) I drove it up there. Upon arriving after they provided the airbags recall, moved my dome light which was located on driver's door module that also has other functions,(moved to another module preventing an interior fire on long trips which I was moving for a job to Audubon MN that next few days) and I was unable to enter the vehicle by my driver's door. I had to physically crawl in the passengers side of car over the middle area and drink holders to squeeze my legs under the steering wheel. They informed me it was like that. I requested the video from rental employee mgr or person in charge and he stated "it would be like finding a needle in the haystack". It happened that I also sat for over 3 hours till close there, had a mgr request 2 inspections from his men, filed a complaint, talked with several reps and all before I left the lot. Also I had a tire light on my dash, and others that I find out are all connected to the module the dome light used to be attached to. While leaving my door locks were going up and down like they were a possessed pissed of psycho spirit , my steering wheel didn't lock anymore, and I decided to wash my car in a CAR WASH which almost got me a rear end incident from the car behind me because my 2004 DODGE DURANGO SUDDENLY SHUT OFF. I was scared and my heart dropped down through me bottom like being pulled over for a ticket by the police would. So it decided to rain.OH MY GOSH. If MN wasn't a rainy place I wouldn't be SO
The contact owns a 2004 Dodge Durango. The contact stated while driving approximately 65 mph, the vehicle jerked and automatically engaged into four-wheel drive. The vehicle was taken to the dealer where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
Car was parked on a thursday, was running fine with no problems. Rained all weekend. Went to start it on monday morning, produced a horrible grinding noise and would not start. Research shows that the cowl has allowed water to leak under the hood and puddle on the motor allowing it to seep into the intake and hydrolock the motor. Apparently this is a very common problem with this year make and model but nothing has been done to resolve it. Now I am without a running vehicle and can not afford to fix it or replace it.
Good day I own a precious 04 dodge durango I've been maintaining well over the years. But as of late some issues arose with my air bag sensor and oil light flickering on dash when brake at idle. I don't drive too frequently except the normal work schedule mon-fri so I dont go far especially since these problems arose never been in an accident nor intergrated parts
Blown enegine due to cyclinder misfire and bnding rod caused by faulty cowl panel. This happened when it rained I went to start enegine and it blew
Tried to buy a car on 7/6/20, dealership ran carfax on my car to determine trade in value. Was made aware there was possible odometer rollback. Contacted the dealer we purchased the car from in 2013. Sent copy of carfax to sherry carrey (office mgr) she told me if was probably just a typo & she has had success in fixing things like this in the past. She asked me to give her a little time to gather service records & previous rutile information. That was on 7/9/20. I have not heard from them since & they won't take...
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my calls. I lost have now lost out on 2 cars I tried to purchase. I have copies of the carfax, sales contract, title & some service records. We were shocked to learn this, when trying to sell the car. Please advise
I took my durango in for 3 recalls at kelly blue books direction after putting my vin in for check on website. I went to bill luke 2425 w camelback rd invoice number [[redacted]] and now my driver seat is not able to be accessed from outside my door by key fob, manual unlock or door handle. My door beeps like its ajar, my tire light is on my dash, the radio cuts out in and out. I spoke with manager 2 times. I called the 800 number he provided. He stated it wasn't their fault and refused to correct it. It was not...
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like that before I dropped it off and I addressed it before leaving the lot. Im supposed to drive across country to mn and be working. Im terrified. My fiance died. A wiring overheating fire on his way to mn and to me. I want my vehicle fixed and safe. My name is [[redacted]]. 2 Recalls were airbags and the other was a wiring issue of overheating and causing a fire. My vehicle is in horrible shape now. It happened 08/05/2020 customer number [[redacted]] g07 safety recall removed and tested instrument panel cluster. Moved dome light circuit flashed the ccn. Please address the dealership and fix my wiring and door that is not able to be used even to get in now. Information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6). *Cc *tr
The problem happens to every hemi vehicle. As it age. Exhaust manifold will start to leak. Making a ticking sound.
The fuel tank inlet check valve is not working properly causing fuel to not go in the tank and spill out as if its full when its not. The underlying issue is that its only listing a recall on 2005 models when all vehicle affected should be added. This is a manufacturing issue and no owners should have to pay for their mistake
Transmission motor case actuator switches on and off on it's own or when I hit the unlock button on the remote. The svc 4wd/4lo service engine lights come on and off at random times as I am driving. At times it won't move although everything is on and was running fine a moment ago especially when you come to a stop or slow down. *Tr
Vehicle switching into 4lock without indication on dash or warning of when it will happen. Svc light coming on and off often at low speeds turning the vehicle is unpredictable and dangerous to drive due to the additional gas that needs to be applied to get the car to move... It then just suddenly lets go.
My engine shuts off while I am driving my vehicle . Without warning. This has happened on several occasions. The vehicle comes to a complete stop when it shuts off.
While I was driving the 4 wheel drive turns on and off automatically 1 time in a parking lot going 5 mph and the 2 and time driving 30 mph. The wheels felt like they locked up had to pull to the side of the road
Went to go start durango & heard a loud boom, & now it seems to be knocking & not drivable now, after do research online we cam across that on these models (2004 dodge durango 5.7 Hemi magnums) it seems too leak water into where the engine is due to hood manifold is designed horribly & water leaks on wires, spark, plugs, engine etc. Etc. We've noticed when we drove in the rain or even going through a carwash that the durango would sputter as if it was going to die & it has a couple times & took about 15 mins to...
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start again, after this event has happened we thank god that it happened at home & not on the interstate around other vehicles because this is a serious safely issue that needs to be addressed & now we are out of a vehicle at the moment and we are still currently making payments on this vehicle for another year and a half at-least.
Tl* the contact owned a 2004 dodge durango. The contact crashed into another vehicle and none of the air bags deployed. The vehicle was going down a gravel road and the brakes malfunctioned. As a result, the contact's vehicle did not stop and t-boned the other vehicle. The entire front end of the contact's vehicle was damaged. The vehicle was totaled and the frame was fractured in half. The driver of the vehicle sustained whiplash and injuries to the neck and back. One passenger was transported by to the hospital...
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via ambulance and another passenger was driven to the hospital. A police report was filed and the vehicle was towed from the scene. Tri lakes ford (180 state hwy f, branson, mo 65616, (417) 334-7543) acknowledged the air bags being replaced on october 22, 2019, but denied any responsibility for the air bags not deploying. The contact called an attorney who advised her to call nhtsa. The failure mileage was 250,000. *Dt *tr *dt*jb
Tl* the contact owns a 2004 dodge durango. The contact received a post card in the mail for an unknown recall. The contact took the vehicle to grava chrysler dodge jeep ram srt (29 mystic ave, medford, ma 02155, (781) 391-8950) to have the vehicle repaired. Prior to the recall repair being performed, the air bag warning indicator illuminated and remained lit after the remedy was performed. The manufacturer was not notified of the failure. The vehicle had not been repaired. The failure mileage was 146,000.
Dodge Durango: every year compared
| Year | Complaints | Recalls | Grade |
|---|---|---|---|
| 2008 | 97 | 2 | A |
| 2007 | 275 | 4 | C |
| 2006 | 852 | 10 | F |
| 2005 | 1,567 | 9 | F |
| 2004 | 1,115 | 9 | F |
| 2003 | 339 | 6 | C |
| 2002 | 434 | 6 | D |
| 2001 | 665 | 7 | F |
| 2000 | 1,097 | 4 | F |
2004 Dodge Durango vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2004 Dodge Durango | 1,115 | 9 | F | |
| 2004 Ford Explorer | 1,408 | 4 | F | Compare |
| 2004 Jeep Grand Cherokee | 1,295 | 14 | C | Compare |
| 2004 Toyota 4RUNNER | 678 | 2 | F | Compare |
| 2004 Nissan Murano | 678 | 4 | F | Compare |
| 2004 Hyundai Santa FE | 303 | 3 | C | Compare |
| 2004 Toyota Highlander | 286 | 5 | F | Compare |
| 2004 Kia Sorento | 220 | 0 | C | Compare |
| 2004 Subaru Outback | 90 | 11 | B | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2004 Dodge Durango
Does the 2004 Dodge Durango have any recalls?
Yes - NHTSA lists 9 recalls for the 2004 Dodge Durango: equipment (December 2017); inflator module (May 2016); inflator module (May 2015); air bags (December 2014) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2004 Dodge Durango?
By the complaints owners filed with NHTSA, the most common problem areas are the engine & cooling (575), electrical system (243), airbags (143).
How many complaints has the 2004 Dodge Durango had?
1,115 complaints have been filed with NHTSA, the first on January 23, 2004 and the latest on September 2, 2026. Of these, 45 describe a crash and 74 a fire, and together they report 42 injuries and 2 deaths.
Is the 2004 Dodge Durango a reliable vehicle?
Its Safety Index is 14 out of 100 (grade F: far more problems than a typical Dodge Durango year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Dodge Durango years have the most complaints?
1999 (2,012), 2005 (1,567), 2004 (1,115). See every Dodge Durango year compared.
What should I do if my 2004 Dodge Durango has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data