Large patches of paint topcoat peeling from vehicle roof, absolutely no evidence of primer having bonded/ adhering to separated topcoat, peeled paint is identical on both sides, obviously primer intended to integrate topcoat with substrate was faulty and not acceptable.
Body, doors & structure
2002 Ford Excursion Body problems
Owners have filed 10 complaints about the 2002 Ford Excursion's body, doors & structure with NHTSA - 6% of all its complaints, most recently on March 29, 2021. They describe 1 crash, 0 fires and 0 injuries. Doors, hoods and latches, frame rust, sunroofs, leaks, trim and structural failures.
- Complaints
- 10
- Recalls
- 0
- Crashes
- 1
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Body complaints
I have several issues, both back door windows have fallen off track and won't stay up. This happened in september of 07 and a few months later the second rear window did the same. I have to use clear packaging tape to hold them up. The key to the ignition will not turn unless I use something with a hard end and tap it several times. When the ignition problem first happened in september of 2006 I called ford road side service and they recommended tapping the key several times and said they had a growing complaint of...
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this. My trunk lock latch often gets stuck too. Jan of 2003 the radio shorts in and out, I never know if it's going to stay on. Lastly the passenger rear door look doesn't latch, I think this happened in late 2003 or early 2004. *Tr
The fiberglass piece on the hatchback of the vehicle is constantly cracking and falling off while the vehicle is moving. This is a road and safety hazard, as my piece came off while driving 55mph. I am continuously seeing other explorers of the same model and year that have the same issue. Ford needs to take responsibility for their defective product and conduct a recall. Furthermore, this faulty piece is offered at a ford dealership for replacement at over $300! *Tr
Door ajar light comes on randomly, turning on interior lights and locking and unlocking doors while driving. In addition to being distracting, it is particularly unsafe at night to suddenly have the interior lights come on and unable to keep doors locked. Ford says issue is a door sensor, but cannot tell which one is bad. This used to happen occasionally, now it happens at least every other day. *Tr
Tl*the contact owns a 2002 ford excursion. While parked, the vehicle accelerated without warning and crashed into the front of another vehicle. The dealer was unable to diagnose the cause of failure. The vehicle was taken to a second dealer who replaced the throttle cable. The failure has not occurred since the replacement was made. The current mileage is 95,000 and failure mileage was 94,300. The consumer provided an eyewitness statement, freeport police repor, various articles pertaining to the defect, and the repair invoice. The dealer stated there is a strong smell of fuel, passenger door does not lock with remote, and customer overhead door is broken. Updated 08/27/07 *tr
My 2002 ford excursion had a total brake failure resulting in a near fatal situation. When the vehicle was towed to the ford dealership, they found a manufacturing defect. The plastic wheel well liner on the front left wheel was positioned against the metal brake line from the abs pump and from the vehicle motion the liner had worn a hole in the metal line causing total failure of the brake system. This is a very serious design defect that needs immediate attention. *Jb
I had tailgate window replaced due to a "recall" when we picked it up today, from the dealership- ford ottawa il the rear tailgate( next to the ford oval ) was cracked 8 inchs. The dealership swears that this was there when we brought in the truck and refuses to admitt fault. T his truck had no crack before it went in for the fix. *Ak
2002 Ford excursion. Rear glass shattered and fell on the ground when our child attempted to close the rear glass and the two rear gates in the incorrect order. This is a design defect and poses a significant risk to humans should the rear glass fall onto a person while attempting to close the rear glass and gates. The defect is that the rear glass and the lower gates are designed such that if they are operated in the incorrect fashion, with the upper glass lowered first and then the lower gates attempted...
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to be swung closed, the lower gates impinge with a very long torque arm on the glass of the upper window, and the resultant force literally causes the upper glass to shatter. The shattered "safety glass" then falls on the ground at the operator's feet, or worse, some of the small and very sharp glass fragments fly horizontally and land on the operator or occupants. In our case, a adolescent child was the operator, and luckily avoided injury. There were three other children inside the rear compartment of the vehicle, and glass showered into the compartment and onto their legs, but no injuries were sustained. The manufacturer has been contacted, but there is no recourse at this point. The manufacturer has no recall in effect. Curiously, I personally know of four other such incidents in the town in which I live, and those folks also found no recourse with the ford dealer or the manufacturer.*Ak
The vehicle has a front suspension problem which causes the vehicle to vibrate, the vehicle has been to the dealer 3 times but the problem still exist, both driver side doors are misaligned with respect to the fender trim, the differential was originally misaligned with respect to the rear fender trims, now the differential is properly aligned and the consumer questioned the technicians who stated that they did nothing to correct the misalignment, the consumer feels this is a definite safety problem if the...
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differential goes in and out of alignment on is own, the a/c was not cooling and needed to be recharged, the consumer can hear static in radio when turning on the rear tv switch, a/c and turn signal, steering gear and hydro boost line replaced, tire out of balanced causing vibration at 75-70 mph, steering out of adjustment (off center), calipers replaced, transmission experiencing a delay when shifting, both wiper blades off center, drain plug leaking oil, weather stripping on right rear door failed, headliner is coming loose on the left side, windshield washers inoperative, fuel gauge read incorrectly, faulty accelerator pedal caused the vehicle to stall when coming to a stop. Nlm
While driving 70 mph consumer activated both rear windows, as soon as the windows were lowered, the vehicle started to shake violently, it was difficult to control vehicle, when the windows were closed the shaking stopped.*Ak. Consumer contacted the manufacture and was informed that all the excursions are that way.*Jb
Ford Excursion body complaints by year
Excursion body problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data