- The problem
- Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
- The risk
- The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
- The fix
- MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Vehicle safety record
2002 Mci E4500 Problems, complaints & recalls
No owner complaints about the 2002 Mci E4500 have been filed with NHTSA. It is covered by 7 recalls, the latest in December 2025 for the door.
NHTSA data checked
CAbout as many problems as a typical E4500 year, for its age
- Complaints
- 0
- Recalls
- 7
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2002 Mci E4500 recalls 7
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
- The risk
- Loss of steering control may increase the risk of a crash.
- The fix
- MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
- The problem
- Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
- The risk
- Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
- The fix
- MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
- The problem
- Mci is recalling certain model year 2001-2004 e4500, model year 2002-2006 e4500c, model year 2001-2005 j4500, and model year 2006 j4500c motor coaches equipped with se-gi passenger windows. The adhesive bond between the window glass and the aluminum window frame on the affected coaches may degrade.
- The risk
- If the window glass becomes partially or completely debonded from its frame, the window glass may detach and fall from the coach and cause personal injury or property damage.
- The fix
- Dealers will inspect, test, and repair, as necessary, the se-gi window assemblies free of charge. The safety recall began on august 23, 2010. Owners may contact mci customer service at 1-800-241-2947.
- The problem
- Mci is recalling 1,893 my 2002-2008 d model and my 2001-2008 e and j4500 motor coaches equipped with zf transmissions. There is a potential for the shift selector to malfunction as a result of a cell phone or radio being placed in close proximity to the shifter control pad.
- The risk
- When this happens, the shift selector may move into reverse without driver knowledge increasing the risk of a crash.
- The fix
- Mci is working with zf and has created a software update that protects against the potential for transient analog or digital signal interference. The recall is expected to begin during november 2008. .Owners may contact mci at 1-800-333-0371 and zf at 1-734-416-6200.
- The problem
- On certain motor coaches equipped with a slide switch to control the defroster blower speed, there is a speed controller for each of the two defroster fan motors. The speed controller may fail causing the fan motor to operate continuously in the "high" speed mode, and the carrier slide switch may fail to reduce or otherwise control the fan motor speed.
- The risk
- The speed controller may overheat and result in a thermal even, such as smoking or possible fire.
- The fix
- Dealers will replace the defroster speed controller free of charge. The recall began on july 20, 2006. Owners may contact motor coach at 1-800-241-2947.
- The problem
- On certain motor coaches equipped with detroit diesel series 60 engines, the turbocharger compressors can fail.
- The risk
- A FIRE CAN RESULT SHOULD THE TURBOCHARGER FAIL.
- The fix
- Detroit diesel is conducting this recall (please see 06e019000) and will remedy these motor coaches. The engines will be repaired free of charge. Owners may contact detroit diesel at 313-592-3708 or motor coach at 866-624-2622.
What owners say
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No complaints about the 2002 Mci E4500 yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Mci E4500: every year compared
All E4500 years2002 Mci E4500 vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2002 Mci E4500 | 0 | 7 | C | |
| 2002 Mci D4500 | 1 | 7 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2002 Mci E4500
Does the 2002 Mci E4500 have any recalls?
Yes - NHTSA lists 7 recalls for the 2002 Mci E4500: door (December 2025); hydraulic power assist system (January 2019); electrical system (October 2013); glass, side / rear (August 2010) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2002 Mci E4500 had?
None have been filed with NHTSA so far.
Is the 2002 Mci E4500 a reliable vehicle?
Its Safety Index is 50 out of 100 (grade C: about as many problems as a typical Mci E4500 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Mci E4500 years have the most complaints?
2001 (1), 2003 (1). See every Mci E4500 year compared.
What should I do if my 2002 Mci E4500 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data