- The problem
- Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
- The risk
- The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.
- The fix
- MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.
Vehicle safety record
2011 Mci E4500 Problems, complaints & recalls
No owner complaints about the 2011 Mci E4500 have been filed with NHTSA. It is covered by 9 recalls, the latest in December 2025 for the door.
NHTSA data checked
CAbout as many problems as a typical E4500 year, for its age
- Complaints
- 0
- Recalls
- 9
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
2011 Mci E4500 recalls 9
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
- The problem
- Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.
- The risk
- Loss of steering control may increase the risk of a crash.
- The fix
- MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.
- The problem
- Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the seat track where it enters the frame structure.
- The risk
- In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.
- The fix
- MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.
- The problem
- Motor Coach Industries (MCI) is recalling certain model year 2000-2012 D, E, G and J series coaches manufactured January 2000 through June 2011 and equipped with Sure Power battery equalizers containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
- The risk
- Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
- The fix
- MCI will notify owners, and Sure Power will replace the equalizers, free of charge. Owners may contact MCI at 1-847-285-2000. This campaign is MCI service bulletin 401.
- The problem
- Motor coach industries (mci) is recalling certain model year 2003, and 2007-2012 e and j models along with model year 2007-2012 d4000, d4005, d4500, d4505, d4000istv motor coaches equipped with meritor wabco electronic stability control (esc) modules, manufactured from october 2002, through october 2011. Under certain road and driving conditions, vehicle body roll and road inclination characteristics may adversely affect the slip angle calculation of the electronic stability control (esc) system. This might cause the esc to perceive an over steering situation and therefore apply the outer wheel brake on the front axle until the vehicle is perceived to be stable.
- The risk
- If the driver is slow to react during this esc intervention, the vehicle may deviate from the intended line of travel, increasing the risk of a crash.
- The fix
- Mci will notify owners and replace the control module free of charge. The safety recall began on january 4, 2012. Owners may contact mci customer service at 1-800-241-2947.
- The problem
- Motor coach industries, inc. (Mci) is recalling certain model year 2011 e4500 and j4500 motor coaches manufactured from december 2010 through january 2011, equipped with a cummins isx 11.9 Diesel engine. The v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation catalyst (doc)/diesel particulate filter (dpf) include a t-bolt which can fracture and fail when subjected to stress or load. A fracture or failure of the t-bolt may cause the clamp to loosen and the inlet or outlet sections attached to the doc/dpf housing to disconnect.
- The risk
- If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. If both clamps fail, there is a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.
- The fix
- Mci will notify owners, and repairs will be performed by authorized cummins dealers free of charge. The safety recall began on september 19, 2011. Owners may contact mci at 1-800-241-2947 or cummins at 1-812-377-5000 for more information.
- The problem
- Mci is recalling certain model year 2011 mci e4500, and j4500, motor coaches manufactured from september 2010 through july 2011, equipped with a doga windshield wiper motor. An underrated fuse may have been installed at the factory, which could blow, resulting in the windshield wipers not operating.
- The risk
- The driver's visibility may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.
- The fix
- Dealers will inspect the fuse and replace any underrated fuses that may have been installed. This service will be performed free of charge. The safety recall began on august 3, 2011. Owners may contact mci customer service at 1-800-241-2947.
- The problem
- Mci is recalling certain model year 2011 mci j4500, e4500, and j4500c motor coaches manufactured from may 1, 2010 through january 31, 2011, and equipped with doga windshield wipers. Certain wires may have been incorrectly installed by mci at the factory which could result in the windshield wipers failing to operate.
- The risk
- The driver's field of view may be reduced, which in turn could result in a crash or otherwise cause personal injury or property damage.
- The fix
- Dealers will inspect the windshield wipers and connect any wires that were improperly installed. This service will be performed free of charge. The safety recall began on march 14, 2011. Owners may contact mci customer service at 1-800-241-2947.
- The problem
- Mci is recalling certain model year 1999-2001, 2007-2011 e4500 and model year 2001-2011 j4500 coaches equipped with doga windshield motors. The windshield wiper motor may fail to operate properly while the wiper system is functioning. If this occurs, the windshield wipers may operate intermittently, operate at a single speed only, or completely stop operating.
- The risk
- If the windshield wipers stop functioning, the driver's clear field of view may be reduced increasing the risk of a crash.
- The fix
- Dealers will furnish the parts and labor required to implement the doga-recommended remedies on the affected coaches. This service will be performed free of charge. The safety recall is expected to begin during july 2010. Owners may contact mci customer service at 1-800-241-2947.
What owners say
Be the first E4500 owner to share.
Problems or none - your experience is exactly what the next buyer is looking for. Write it now
No complaints about the 2011 Mci E4500 yet
No owner has filed a complaint about this vehicle with NHTSA. If yours has a problem, share it here and report it to NHTSA.
Mci E4500: every year compared
All E4500 yearsQuestions about the 2011 Mci E4500
Does the 2011 Mci E4500 have any recalls?
Yes - NHTSA lists 9 recalls for the 2011 Mci E4500: door (December 2025); hydraulic power assist system (January 2019); anchorage (April 2014); electrical system (October 2013) and more. Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
How many complaints has the 2011 Mci E4500 had?
None have been filed with NHTSA so far.
Is the 2011 Mci E4500 a reliable vehicle?
Its Safety Index is 41 out of 100 (grade C: about as many problems as a typical Mci E4500 year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Mci E4500 years have the most complaints?
2001 (1), 2003 (1). See every Mci E4500 year compared.
What should I do if my 2011 Mci E4500 has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data