Mci Hydraulic Power Assist System Recall 19V027000 (2,089 Vehicles)

The problem

Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steering control at highway speeds.

The risk

Loss of steering control may increase the risk of a crash.

The fix

MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.

Contacts

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

What to do

Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
Call a dealer. Any authorized Mci dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 19V027000.
Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.

Vehicle	Complaints	Recalls	Grade
1997 Mci 102EL3	0	1	C
1998 Mci 102EL3	0	1	C
1999 Mci 102EL3	0	1	C
2000 Mci 102EL3	0	3	F
2001 Mci 102EL3	0	4	F
2002 Mci 102EL3	0	3	F
2003 Mci 102EL3	0	3	F
2004 Mci 102EL3	0	3	F
2005 Mci 102EL3	0	3	F
2006 Mci 102EL3	0	1	C
2007 Mci 102EL3	0	1	C
2008 Mci 102EL3	0	1	C
2009 Mci 102EL3	0	1	C
2010 Mci 102EL3	0	1	C
2011 Mci 102EL3	0	1	C
2012 Mci 102EL3	0	1	C
2013 Mci 102EL3	0	1	C
1997 Mci E4500	0	1	A
1998 Mci E4500	0	2	A
1999 Mci E4500	0	3	A
2000 Mci E4500	0	4	B
2001 Mci E4500	1	8	C
2002 Mci E4500	0	7	C
2003 Mci E4500	1	9	D
2004 Mci E4500	0	7	C
2005 Mci E4500	0	7	C
2006 Mci E4500	0	5	B
2007 Mci E4500	0	8	C
2008 Mci E4500	0	8	C
2009 Mci E4500	0	8	C
2010 Mci E4500	0	8	C
2011 Mci E4500	0	9	C
2012 Mci E4500	0	4	B
2013 Mci E4500	0	3	A
2001 Mci J4500	0	8	C
2002 Mci J4500	0	7	C
2003 Mci J4500	1	9	C
2004 Mci J4500	0	8	C
2005 Mci J4500	0	9	C
2006 Mci J4500	0	8	C
2007 Mci J4500	1	8	C
2008 Mci J4500	0	10	C
2009 Mci J4500	0	11	C
2010 Mci J4500	0	11	C
2011 Mci J4500	0	13	D
2012 Mci J4500	1	7	C
2013 Mci J4500	0	7	C
2014 Mci J4500	0	10	C
2015 Mci J4500	0	10	C

Vehicle

Complaints

Recalls

Grade

Questions

Is the 19V027000 recall repair free?

Yes. Federal law requires the manufacturer to fix safety recalls free of charge. Motor Coach Industries's dealers do the work; the remedy is described above.

How do I know if my vehicle is part of recall 19V027000?

Not every vehicle of a listed model year is included. Enter your 17-character VIN at nhtsa.gov/recalls or call a dealer with your VIN.

When was recall 19V027000 announced?

Motor Coach Industries reported it to NHTSA on January 7, 2019. Owners are usually notified by mail within about two months.

Steering: hydraulic power assist system Mci recall