This complaint concerns a 2019 Infiniti QX50 with a 2.0L VC-Turbo engine affected by NHTSA Safety Recall 25V437, involving potential engine bearing failure, loss of power, and fire risk. Before purchasing the vehicle at auction, we performed due diligence by obtaining an AutoCheck history report, which revealed no issues suggesting warranty or recall coverage had been compromised. Before our purchase, Infiniti performed a recall inspection, documented engine sludge but no metallic debris, reassembled the oil pan,...
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and marked the recall completed. The sludge findings were never disclosed to us before purchase. After purchasing the vehicle, we discovered metallic debris in the engine, raising concerns about bearing damage associated with the recall. Infiniti initially claimed there was no open recall because the previous inspection was completed. After further discussions, Infiniti acknowledged the recall issue but refused repairs, citing the previously documented sludge. We brought the vehicle to an authorized Nissan dealership for inspection. Despite the metallic debris findings, Infiniti refused repairs, claiming sludge voided the manufacturer's warranty. A subsequent goodwill review was also denied. We dispute Infiniti's use of a warranty exclusion to deny a federal safety recall remedy. A voided warranty does not automatically eliminate a manufacturer's recall obligations. Furthermore, the previous sludge finding does not establish that the engine is free from the identified manufacturing defect. Potential engine bearing failure creates serious risks, including sudden loss of power, crashes, and engine fires. We request that NHTSA investigate whether Infiniti properly completed the original recall inspection and whether its refusal to provide recall repairs based on engine sludge complies with federal safety recall requirements.