On October 14, the vehicle experienced a sudden and catastrophic loss of motive power ("limp mode") while driving at highway speeds, creating an immediate and severe risk of a high-speed rear-end collision. Notably, no Check Engine Light or dashboard warning illuminated prior to or during this sudden deceleration to warn of the failure. On October 16, the vehicle was transferred to an authorized manufacturer dealership (ABC Hyundai in Las Vegas, Dealer Code NV031), where it is currently located and available for...
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inspection. The vehicle has now been in the dealership's custody for 17 consecutive days. Despite telematics data proving the vehicle is being actively started and driven around the dealership lot across multiple shifts, the service department has refused to formally document the diagnostic trouble codes (DTCs) or submit the mandatory engine failure diagnostic paperwork to the manufacturer. The manufacturer's corporate customer care department confirmed on day 17 that the dealership has submitted zero diagnostic data to them regarding this failure. Furthermore, the vehicle had three open safety recalls when surrendered. Records indicate the dealership has performed two of these recall repairs during this 17-day hold without providing any notification, status updates, or documentation to me. Yet, they have deliberately left the most critical mandate - an "URGENT: FIRE RISK WHEN PARKED" safety recall (NHTSA Recall 22V056000) - unrepaired. The dealership is actively holding, starting, and driving the vehicle without mitigating this urgent fire risk, while simultaneously refusing to process the engine failure diagnostics or provide a safe alternative vehicle. The dealer's deliberate refusal to process the catastrophic engine failure while selectively performing other recall work in secret presents an ongoing safety hazard and a gross lack of transparency.