In early [redacted], my 2022 Ford Escape SE (1.5L EcoBoost) experienced repeated engine stalls while my wife was driving with our children inside. The vehicle had only 33,028 miles. Whenever the A/C was engaged, the engine stalled and could not restart normally until the A/C was turned off. With the A/C off, the vehicle could restart and drive. Turning the A/C back on caused the engine to stall again. A strong burning/electrical smell accompanied the malfunction and persisted even with the A/C off. The failure...
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occurred suddenly, without prior symptoms. Whether dashboard warning lights appeared is UNKNOWN. Losing engine power while driving created a serious collision risk for my family and other motorists. I drove the vehicle to [[redacted]] of [[redacted]], and reported the problem. The dealership documented the engine stalling while driving and burning smell under Repair Order #[redacted], dated [redacted]. [[redacted]] diagnosed a catastrophic internal A/C compressor failure with metal contamination throughout the A/C system, requiring extensive repairs. However, identifying the failed compressor does not explain why it failed or its precise relationship to the engine stalling. Despite repeated requests since [redacted], Ford has not provided a technical explanation of the root cause or whether a manufacturing or supplier defect was considered. Ford Customer Relations closed my case with these questions unanswered. Whether the dealership reproduced the stalling during testing or Ford conducted a separate physical inspection is UNKNOWN. The vehicle remains at Germain Ford awaiting repair authorization. To my knowledge, the failed components remain installed and available for inspection. I have requested their preservation. I request NHTSA investigate this potential safety defect to determine whether other Ford Escape owners may be at risk. I am concerned this failure could occur without warning in other vehicles, putting additional families at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)