The air suspension system on my 2018 Ram 2500 malfunctions whenever the vehicle is exposed to moisture, rain, or wet road conditions. When the ride height sensor or suspension wiring gets wet, the "Service Air Suspension System" warning message immediately illuminates on the instrument cluster. When this warning triggers, the system stops functioning properly, which affects vehicle leveling, ride stability, and load-carrying capability while driving. Moisture intrusion into the air suspension sensors or connectors is a recurring reliability and safety issue that impairs normal suspension operation in wet weather.
Suspension
Ram 2500 Suspension problems by year
187 complaints filed with NHTSA about the Ram 2500's suspension. Broken springs, struts, control arms, ball joints, noises and alignment that won't hold.
Suspension complaints by model year
Latest 2500 suspension complaints
I haven't experienced an issue yet. A safety recall was finally issued to my 2018 Ram 2500 pickup truck in 2024. I had taken it to the local Ram dealership (Rairdon's Ram, Bellingham, WA). On two separate occasions for my truck throwing the following warning light, "Check Electronic Braking System". At the same time, traction control is deactivated, and cruiser control turns off, so if you have cruise control set, the warning light causes the cruise control to deactivate, and the truck immediately starts to slow...
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down. This is a problem at highway speeds. The warning light also activates a chime that pings incessantly for several minutes and will continue to sound every 30 minutes while driving. Ram finally identified it as a safety issue, and issued a recall. However they stipulated there was no fix identified yet. It has been going on two years since being notified, and I have checked with my local dealership, and no fix has been identified still. My complaint is that Ram is dragging its feet with this recall repair.
This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially...
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opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram's updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.
On 5/28/2019 Recall V06 was completed on my 2014 Dodge Ram 2500. As part of that repair the adjustment nuts on the steering drag link were welded to prevent loosening and potential separation. On 3/3/2026 I had new front suspension components installed by Les Schwab Tire Center. During that service the technician advised a wheel alignment could not be performed because the welded drag link nuts prevented the steering linkage from being adjusted. Alignment is normally required after front suspension work and...
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necessary for proper steering geometry. Les Schwab advised that grinding the welds off the drag link to perform the alignment and then rewelding the component would be unsafe because it could introduce hidden stress or cracking in the steering component. They recommended replacing the drag link with a Moog DS801538A redesigned component. The drag link had to be replaced to restore normal steering adjustment and allow the vehicle to be properly aligned. On 3/3/2026 I requested reimbursement from Dodge/Chrysler for the drag link replacement required due to the recall repair. The request was denied. On 3/4/2026 Chrysler representatives acknowledged the welded drag link rendered the vehicle unserviceable for alignment yet still denied reimbursement. Chrysler's Vehicle Alignment Clarification Letter states that after the recall repair, owners should still be able to obtain an alignment using an approved procedure. In my case, however, the welded drag link prevented any adjustment necessary to perform that procedure, making the vehicle unserviceable for alignment until the drag link was replaced. The recall repair rendered a steering component non-adjustable and prevented normal service, leaving the vehicle less serviceable than before the recall repair. Documentation and photos are attached.
My HCU is out and constantly dinging at me for no traction control and ABS. I know this is recalled and I have been waiting over a year and FCA still doesn't appear to have a remedy for this.
The vehicle had multiple unresolved safety defects from the time of purchase. The radio and electrical system never functioned correctly and could not be repaired despite repeated dealer visits. The stabilizer bar failed and fell out while driving, causing loss of steering stability. The vehicle is currently subject to an open federal safety recall for ABS/ESC/traction control loss with no repair remedy available. These defects created a serious crash risk and caused loss of safe use of the vehicle. The manufacturer and authorized dealer failed to repair the vehicle.
I had a safety recall V06 performed on my 2018 truck. Three local shops refused to do an alignment saying they can not perform the alignment without having a steering wheel misaligned. I find steering wheel misalignment to be a safety issue. In critical situations you don't have a reference where your wheels are straight. I it hard to comprehend that welding an adjustable part on steering would be an approved permanent remedy by NTHSA. These welds are rusting and prompt to crack.
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, increasing the risk of an accident. Due to these unresolved safety concerns, I do not feel safe operating the vehicle. ...
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The issues are associated with acknowledged manufacturer recalls. However, my local dealership/manufacturing has failed to adequately respond or complete the necessary repairs, despite multiple attempts to address the problems. The vehicle has been presented to the dealership for recall-related concerns. No inspections by police or insurance representatives have occurred to date. Manufacturer involvement has been limited to customer service communications, without resolution. Symptoms include ongoing brake and steering concerns that prompted recall notifications. These issues have persisted despite recall availability and were present prior to my most recent attempts to obtain service. No effective corrective action has been completed.
Recall v06/nhtsa 19v-021. I bought my 2018 2500 ram new in 2019. On 10-10-25 I put my first set of tires on it 37369 miles. After install of tires. I wanted an alignment.Tech took truck to allignment rack and pulled it off real fast. Sales rep told me they could not do the alignment because the drag link was welded. I showed him the qr code in my owners manual which he scanned and said they dont weld on steering components and to take it to the dealer. I did feldman dodge ram and asked the rep. If ram would...
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replace it?? A mechanic was in the service area and said they only cut align and reweld them and that would be additional labor.Thats what they did. My concern is how many times can the adjustment sleeve and nuts be cut ground and rewelded before the drag link fails and someone is hurt or killed?? Hope not once. Ram customer service seems to be based in india now and are firm no replacment or even reimbursment for additional labor.Please advise, [[redacted]] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(B)(6)
I took my 2014 Dodge Ram 2500 (VIN: [[redacted]] ) to Glendora Chrysler Dodge Jeep Ram on Lone Hill Ave. for Recall R46. The dealership kept my truck most of the day but did not perform the recall. Instead, they told me something untrue - that my upgraded suspension made the repair impossible - without ever attempting the repair. They then tried to pressure me into signing a waiver of liability stating the recall could not be performed and gave me the runaround when I refused. This dealership was unwilling to help me and misled me instead of completing a federally mandated safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I received an NHTSA recall notice V06/NHTSA 19V-021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31,...
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2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the NHTSA had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the NHTSA said to weld them together.
vehicle is 2019 year, 2500 series, crew cab, 4wd, cummins 6.7 turbo diesel. Steering systems wanders and will not steer straight at all speeds. vehicle was bought used with 127,000 miles and was to be used just to pull a 9,000lb travel trailer. as of 03/27/2025 vehicle has been in repair shop over 4 weeks now. upper and lower ball joints replaced, steering gear box replaced, entire suspension system has been triple checked for worn or damaged parts but no problems found. front end alignment done 4 times but...
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settings will not stay as adjusted to factory specs. rear suspension triple checked and no problems found. web searches display numerous postings of same complaints of dangerous steering problems.
I get a message that states Service air ride suspension immediately. After reading several ram forms it seems this is a big problem with these trucks. My airbags are completely inflated. I have not taken to the dealer because most of the forms I read says ram is aware of the problem but hasn't issued a recall.
The Front Suspension Track Bar Frame Bracket R46/NHTSA 15V-541. There was a recall issued in 2016 that impacted around an estimated 150,000+ vehicles. I purchased my Truck in 2020, and according to records this problem was fixed in 2016. I recently noticed something seriously wrong with the front suspension while driving, and just about lost control of my vehicle on the highway. After taking it to a certified maintenance technician for Dodge Ram, they found that the Recall was not completed at all. This...
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problem involves faulty welding and the weld can break loose at any given moment without being fixed properly with a stability bracket. Mine gave loose on the highway going 70mph. My concern is how many other vehicles were marked as fixed, but in actuality were not.
We have experienced the "death wobble" twice now in our 2009 Dodge Ram 2500. It is a documented issue with Dodge trucks and associated with multiple prior recalls. At highway speeds, the vehicle suddenly begins shaking violently and uncontrollably, causing the driver to lose control of the vehicle. It feels like the front axle just broke in half, but the problem is difficult to diagnose. The first time it happened, the truck was almost due for inspection, so we took it for an inspection hoping that the cause would...
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be discovered/repaired. The shop replaced a ball joint (left upper); we were hoping that was the cause. After it passed the state safety inspection, I took it out on the same stretch of road where I had trouble earlier and it seemed fine. Then, a few weeks later, the death wobble struck back - this time with my wife driving and our six-month-old daughter in the back seat. It was my worst nightmare that it happened with my daughter in the truck. Young children are so fragile and their brains are still developing. It's a miracle she survived; hopefully she didn't suffer any brain damage that will manifest itself in the future. I found NHTSA Recall ID 11V350000, which pertains to 2003-11 Dodge Ram 2500 trucks. I called Dodge multiple times and spoke with our local dealer. They won't do anything, because "Your VIN doesn't show in our system." To me, this is a documented safety problem that nearly killed my daughter, and Dodge needs to make it right (our truck fit the recall description). I do not feel safe driving this vehicle. Please investigate and use your authorities to persuade Dodge to do the right thing.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data