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Equipment & accessories

Ram Promaster Equipment problems by year

11 complaints filed with NHTSA about the Ram Promaster's equipment & accessories. Trailer hitches, mobility equipment, accessories and aftermarket parts.

Equipment complaints by model year

YearEquipment complaintsCrashesInjuriesRecalls
20250001
20240001
20231001
20223001
20215001
20200001
20190001
20180002
20170004
20162004
20150003
20140002

Equipment recalls

Equipment adaptive / mobility: safety defect

25V87600086 vehicles affected

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with...

Equipment

19V428000325 vehicles affected

Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to...

Latest Promaster equipment complaints

2023 Ram PromasterElectrical systemEquipment & accessories

Factory-installed Onan generator repeatedly throws fault codes causing complete air conditioning system shutdown. Defect present since early ownership. Three failed repair attempts at authorized Thor Motor Coach dealer La Mesa RV. Generator has never reliably held a load. Creates dangerous condition in extreme heat. Thor Motor Coach has refused to honor warranty.

Filed Incident Electrical system · EquipmentNHTSA 11755418
2021 Ram PromasterFuel systemEquipment & accessoriesElectrical system

I had NHTSA recall for this generator done (23E-030) which was to solve the same problem I just had. Apparently, they just moved to a smaller diameter fuel line to fit the fuel pump better. However, this hose also came off my Cummins generator fuel pump and was spewing gas all over the generator and the ground when we ran it. This is a very unsafe condition and I'm surprised, after the recall was performed by a certified Cummins dealer (verified by Cummins) that this "new" fuel line has also come off the fuel pump.

Filed Incident Fuel system, other · Equipment · Electrical systemNHTSA 11740172
2022 Ram PromasterEquipment & accessoriesDriver assistance

The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while turning on the propane, there was a large cloud of propane forming underneath the vehicle. The contact became aware of NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had been taken...

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to the dealer where it was diagnosed that there was a propane leak. The dealer confirmed that parts for NHTSA Campaign Number: 24V436000 (Back Over Prevention) were not available, and the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The failure mileage was 11,000. Parts distribution disconnect.

Filed Incident Equipment · Back over preventionNHTSA 11612381
2022 Ram PromasterBody, doors & structureEquipment & accessories

The contact owns a 2022 Winnebago Travato RV built on a 2022 Ram Promaster 3500. The contact had received notification of NHTSA Campaign Number: 23V627000 (Structure, Equipment) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was denied reimbursement for replacing the Firmware. The contact had not experienced a failure related to the recall. Parts distribution disconnect.

Filed Incident Structure · EquipmentNHTSA 11597174
2021 Ram PromasterEquipment & accessories

The contact owns a 2022 Winnebago Solis built on a 2021 Ram Promaster 2500 chassis. The contact received notification of the NHTSA Campaign Number: 23V049000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the manufacturer was notified of the issue and was advised to have the technician call to order the parts. The contact had not experienced a failure. Parts distribution disconnect.

Filed Incident EquipmentNHTSA 11517600
2022 Ram PromasterEquipment & accessories

The contact owns a 2022 Ram Promaster 2500 equipped with a Mobility Network I-Class Model, S/N: 75864-2020. The contact stated while lowering the wheelchair lifter with 600 pounds on the lift, the lift rubbed against the rear tires. The contact lifted the wheelchair lifter and noticed that the lift also rubbed against the rear tires. The contact checked the manual of the wheelchair lift and noticed that the lift was installed incorrectly, and that it was missing the filler plates, causing the floor of the vehicle...

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to deform and causing the lifter to rub against the rear tires of the vehicle. The installation company was contacted but the installation company provided no assistance. The wheelchair lift was not repaired. The manufacturer was not contacted. The failure mileage was 9,239.

Filed Incident Equipment adaptive / mobilityNHTSA 11515374
2021 Ram PromasterEquipment & accessories

While driving Highway 95 in Bullhead City, AZ the awning deployed. I heard a very large noise and the BMPro making a noise as if the awning button was being pressed. I was in the middle lane of the 3 lane hwy and immediately pulled over to the right. My friend removed it on scene and put it in the van. 1. 12 Jan drove it to California. Turned in my van and awning to [[redacted]], Santa Fe Springs, CA on 13 January. I haven't heard from the dealership but have a lot of email correspondence from the...

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manufacturer, Thor. I don't know what they did with the part. Mileage was 7,740 miles. I opened the awning once at my house right after I bought it. It's never been opened since. 2. I could have been injured or died if it would have hit something or someone else and I would have been traveling at a higher rate of speed. Others driving could have been injured or died and at the very least a great deal of property damage. 3. I have no idea what Mike Thompson Dealership did when I dropped it off. My service advisor said they were going to have the local Thor Rep look at it to determine if it was under warranty. After service Rep told me this, I contacted Thor and described what happened and the lady said it was absolutely covered under warranty. I have been in email contact with Thor and have all the emails between us but can't figure out how to get them in this report. 4. I don't know when and if the local Thor Rep reviewed the damage. Dealership has not communicated with me. 5. Absolutely no warning this would happen. Like I said, as it was happening and when I pulled over, the sound of the awning deploying was coming from the BMPro. As a side note... this incident has given me PTSD feeling like I cannot trust that this will not happen again and that I might not be so lucky next time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Filed Incident EquipmentNHTSA 11509096
2021 Ram PromasterEquipment & accessories

Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.

Filed Incident Unknown or other · EquipmentNHTSA 11489501
2021 Ram PromasterEquipment & accessories

While driving my winnebago Travato, we heard a sudden loud noise from the passenger side. We immediately stopped the van in the middle of the street, looked out the side and noticed that our awning was hanging off the side of the RV We turned on the hazard lights and went outside. Once outside, we realized the awning had completely broken down, unfurled, and was dragging on the street. One of the arms even broke in half and fell off. There was absolutely no warning whatsoever and we were in shock when it happened, especially since we were in the middle of a busy street and there were many cars around us.

Filed Incident EquipmentNHTSA 11488713
2016 Ram PromasterEngine & coolingEquipment & accessories

Tl* the contact owns a 2016 ram 2500 promaster. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Filed Incident Engine and engine cooling · EquipmentNHTSA 11361983
2016 Ram PromasterEngine & coolingTransmission & drivetrainEquipment & accessories

Tl* the contact owns a 2016 ram promaster 3500. The contact received notification of nhtsa campaign numbers: 19v818000 (equipment, engine and engine cooling) and 20v036000 (power train). The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer and or repaired. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available

Filed Incident Engine and engine cooling · Power train · EquipmentNHTSA 11324964

Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked daily. Complaints are owners' own reports and are not verified. How we use the data

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