Parked my vehicle, opened the back hatch to check for shopping bags, closed the back hatch using the automatic button. While in the store, I was called to the front. A worker reported that my window in my hatch just "popped." He could hear the glass break and when I arrived it was still making a crackling noise. Camera footage reviewed, no one was near my car to have broken it.
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3,673 complaints filed by owners in the last 30 days. Newest first, as NHTSA publishes them.
I lease a 2024 Jeep Grand Cherokee 4xe. Since [redacted], the vehicle jerks and surges unexpectedly while driving. It happens almost daily, at speeds from 10mph to 30mph, during acceleration. The jerking is abrupt and hard to predict. It affects my control of the vehicle in traffic and when merging, and I am concerned it could cause a rear-end collision. I have taken the vehicle to Salerno Duane Jeep 6 times for this problem: [redacted]. Each time the dealer recorded "cannot replicate". Repair orders show the...
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vehicle was driven as little as 1 mile during some visits, and one order states a 10-mile road test while the odometer shows 1 mile. The most recent visit began [redacted]. After 9 days and 20 test miles, the dealer again reported it could not replicate the problem. I have requested they keep the vehicle until it can be replicated. I have recorded multiple videos of the jerking as it happens and gave them to the dealer. During the service on [redacted], the vehicle also set fault code P0BBE-00 (hybrid battery pack voltage variation) and required a hybrid battery replacement, with a 5-week wait for parts. The jerking lessened after the repair but has since gotten continually worse. No repair has been made for the jerking. I am asking the NHTSA to review this complaint for a possible safety defect in the 4xe powertrain or hybrid system. I am linking a shared folder of videos of this happening across multiple months and dates, different times of day, etc. The link is also in a PDF attached to the complaint. [[redacted]] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 24V510000 (Air Bags, Seat Belts) and 25V586000 (Fuel System, Gasoline). However, the closest authorized dealer was approximately 55 miles away and was an 1 hour and 15 minutes of driving. The dealer was contacted. The manufacturer was contacted and made aware of the issue.
Issue with correct fitting of manufacturer standard drivers seat seatbelt. Belt comes across my neck not matter what position the seat or belt is in. This is a serious concern for safety should an accident occur, my neck could literally snap. Not to mention it is very uncomfortable. The dealer has no resolution. The manufacturer must address this issue for me and other drivers, as a lawsuit will likely ensue for damages or death.
While driving the passenger seat head rest blew open. No one was sitting in the seat and there was no accident.
Everything with this car had been running fine. Regular maintenance. With absolutely no warning, as I was leaving a parking lot, the engine literally exploded. There are pieces of it that have been documented by the mechanics that looked at it. Thankfully I wasn't on a highway, or this could have seriously hurt people. This specific engine has a class action lawsuit against it and now i do not know what to do.
The contact owns a 2011 BMW 328I. The contact stated that while coming to a stop the brake pedal was depressed; however, after releasing the brake pedal, the vehicle independently accelerated. The contact stated that on a separate occasion while coming to a stop in front of a garage, the brake pedal was slightly released and the vehicle accelerated independently and crashed into the garage door. The manufacturer was notified of the failure. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The failure mileage was 65,000.
The infotainment system keeps rebooting while driving. This causes AppleMaps to disappear and leave the monitor blank. This causes safety issues for drivers who depend on the system for directions and guidance. Siri also disconnects and is unable to communicate properly. The backup camera also has a 3-7 sec delay in displaying the surroundings.
The contact owns a 2014 Ram 1500. The contact stated that upon starting the vehicle, the ABS, traction control, and BRAKE warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed and the contact was advised that the ABS module needed to be replaced; however, the parts were on back order. The failure mileage was 164,000.
This is in relation to the coolant intrusion problem with all the Ford Ecoboost engines. The vehicle has 98,958 miles - all recommended services were done. Mechanic is recommending a full engine replacement to the tune of $19000. That is nearly 2/3 the value of the car when purchased. Ford not standing behind their products has gotten to a point of hilarity.
Since the recent software update, the Lucid does not always give me the back up camera when in reverse. I have not contacted our dealership or tried to delete the update. I do have a video of this happening.
As captured in images uploaded herein, the subject Infinit QX80's advanced safety system suite malfunctioned completely and without warning at 948 miles. The vehicle dash captures the numerous systems that simultaneously fail including: collision avoidance, steering assistance, lane assistance, blind spot monitoring - and all systems that rely on the advanced camera suite. Importantly, the first failure happened at highway speed without warning and resulted in the steering assist failing on a banked curve and...
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directly placed a family of six within inches of a high-speed collision with an 18-wheeler. This same, intermittent recuring malfunction has happened TEN additonal times including and after SEVEN authorized dealership repair attempts. The dealer has replaced cameras, the entire dash, rebooted the entire software system, and then undertook a "hail mary" to hard reset the car by unhooking the battery and rebooting the vehicles operating system. The vehicle continues to malfunction. The dealership cannot replicate the code because the car does not recognize that there has been an error. The failure to store the failure codes means the dash resets every time the car is shut off and restarted. That makes diagnosis nearly impossible and the dealer just keeps replacing random parts hoping to luck out and fix the underlying electrical, software, wiring, or camera issue. Nissan has refused to acknowledge this serious safety issue and will not repurchase the vehicle. We have four daughters under 12 years old and are forced to keep driving this unsafe car until someone helps or something tragic happens. PLEASE HELP US! I can provide the repair orders from the dealership.
Code U0101 Transmission Electro-Hydraylic control module Sudden shift while at stop light . All warning lights came on stable track etc . Vehicle has been inspected can bus and tcm not communicating
Component Failed & Inspection Availability: The vehicle suffered a sudden, catastrophic mechanical engine block failure at 74,000 miles. The dealership teardown confirmed a failed/spun lifter bearing and a fractured connecting rod cap, requiring a complete engine replacement. This sudden oil pressure failure/blockage occurred while the engine oil pan was verified completely full. This sudden mechanical failure is directly consistent with severe localized thermal breakdown from a failing Thermo Control Valve (TCV) - a...
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component subject to Subaru Warranty Extension WMM23 - or loose factory RTV silicone debris clogging the oil galleries. The failed components, including the engine block, rod cap, and TCV, have been retained by the owner and are fully available for inspection upon request. Safety Risk: The engine failed catastrophically and seized instantaneously while driving at highway speeds, causing a sudden and total loss of motive power. This created an immediate hazard as the vehicle rapidly decelerated in active traffic without warning, blinding drivers behind me and stripping the vehicle of power steering assist. This forced a dangerous maneuver to navigate the disabled vehicle through highway traffic to the shoulder, significantly risking a severe rear-end collision. Dealer Confirmation & Inspection Status: The problem and point of failure were officially confirmed and documented via a physical engine teardown conducted by a certified Subaru dealership service center. Subaru of America Corporate Advocacy was notified under Case Number 260818-1500487 but denied coverage. The components have not been inspected by the police or insurance representatives, but they remain preserved as physical evidence. Warning Lamps & Symptoms: There were no warning lamps, check engine lights, low-oil indicators, or abnormal electronic codes prior to the instantaneous mechanical failure. The vehicle had been professionally serviced and oil-changed just 3,800 miles prior to the breakdo
I own a 2012 Kia Soul with approximately 99,000 miles. The vehicle has never been involved in an accident. During a recent inspection at an authorized Kia dealership, the technician discovered that the welds securing the steering-column mounting support to the cross-car structural support appear to have failed. The technician confirmed that the steering-column mounting bolts were properly tightened, yet the assembly exhibited significant movement. The dealership considers this a safety concern and recommends...
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replacement of the entire structural support assembly at an estimated cost of $3,374.54. I am concerned that a structural component supporting the steering column has apparently failed in a vehicle with no collision history.
The contact owns a 2021 Nissan Altima. The contact stated that the rear seat belt failed to latch securely. The instrument panel illuminated, and the seat belt warning light remained displayed with a beeping sound during and after the failure. The battery was replaced twice within one year, and the vehicle needed to be jumpstarted by AAA due to an issue associated with a sensor. The contact stated that while the accelerator pedal was depressed, the RPC became extremely elevated. The contact stated that the vehicle...
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occasionally stalled and shut off unexpectedly. There was an abnormal odor coming from the vehicle which was associated with the radiator. Additionally, Bluetooth calls were dropped, a key fob failed to be recognized by the vehicle, and the TPMS readings were incorrect. The contact also stated that the windshield wiper malfunctioned, and that the remote control needed a battery replacement at the time of purchase, and that the vehicle was pulling to one side whenever the brake pedal was depressed. The vehicle was taken to the dealer, but the dealer was unable to determine the cause of the failure. The dealer associated the failure with a sensor caused by the rain. The corporate office was contacted by phone about a buyback. The approximate failure mileage was 44,011.
My 2018 Mazda CX-5 Touring (2.5L non-turbo engine with cylinder deactivation) developed a burning oil smell that steadily worsened over several days. On [redacted], at about 61,300 miles, I saw smoke coming from the engine compartment after driving. The engine had not overheated, and the car was regularly maintained. On [redacted], an independent repair shop (A&M Auto Repair, [[redacted]] a large active oil leak. After steam cleaning the engine and removing the exhaust manifold, they found engine oil leaking from...
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a hairline crack in the cylinder head, directly onto the hot exhaust manifold. The engine was also about one quart low on oil. The shop recommended replacing the cylinder head assembly, at a cost of about $5,700 before tax. Oil leaking onto the exhaust manifold is a fire hazard, and the smoke could reduce visibility for other drivers. Many other owners of 2018-2020 CX-5s with this engine have reported the same cracked cylinder head failure. I contacted Mazda Customer Experience (case number [redacted]) to request assistance. Mazda declined because the repair was diagnosed and performed by an independent shop rather than a Mazda dealer. I'm submitting this complaint so NHTSA can evaluate whether this cylinder head failure is a safety defect that warrants a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The rear wheel well liner and mud guard on my Mazda CX-5 were becoming detached because the retaining clips have not stayed secured. During normal driving, the liner and the mud guard were separate from its mounting points and were hanged down near the tire. This creates a potential safety hazard because the loose liner and the mud guard may contact the tire while the vehicle is moving, which could damage the liner, affect vehicle handling, or create road debris. In addition, if the liner, the mud guard, or any...
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portion of it becomes fully detached while driving, it could be projected into traffic and strike a following vehicle. This presents a risk of property damage, driver distraction, loss of vehicle control, or a secondary collision involving other motorists. The vehicle has not been involved in a collision, and the condition appears to be related to the design or durability of the retaining clips and attachment points rather than accidental damage. I believe this issue may affect other vehicles of the same model and should be investigated for its potential safety implications.
I recently discovered that coolant has been leaking into two of my cylinders, causing an overheating issue. The Honda dealership tells me this is a known issue for their engines for that year range, so much so that an extended warranty has been added to all other engines but there is a carve out for the Type-R. The same damage is occurring and they know about it but they are failing to address it. I am a lawyer and I will also be working on putting together other owners to certify a class if this route is not...
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successful. I first became aware of it based on a rev match error and an emissions system error being thrown at the same time, and then the engine started to overheat when it was started from cold. I could get the engine temperature to come down by manually engaging the air conditioning. This was some type of cooling system error as well, but I didn't see that on the checklist above. The dealership has confirmed the error and reproduced it. It is currently still at the dealer and is available for inspection.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While reversing, there was a delay in the back over prevention camera displaying an image, almost causing the contact to reverse into a pole. The failure mileage was 119,000.