- The problem
- Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume.
- The risk
- Low oil can damage the engine, causing an oil leak or a punctured engine block, increasing the risk of a fire.
- The fix
- Dealers will update the engine calibration software, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y21.
Engine & cooling
2019 Ram 5500 Engine problems
Owners have filed 2 complaints about the 2019 Ram 5500's engine & cooling with NHTSA - 17% of all its complaints, most recently on February 17, 2023. They describe 0 crashes, 1 fire and 0 injuries. Stalling, loss of power, oil consumption, overheating, head gaskets, timing chains and engine failure.
- Complaints
- 2
- Recalls
- 2
- Crashes
- 0
- Fires
- 1
- Injuries
- 0
- Deaths
- 0
Engine recalls for the 2019 Ram 5500
- The problem
- Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. Inadequate warmup protection can cause a lack of oil film on the engine connecting rod bearings while the engine is reaching operating temperature. This can result in engine damage and connecting rod failure, which could potentially puncture the engine block.
- The risk
- A damaged engine block may leak oil, which can contact hot engine or exhaust components, increasing the risk of a fire.
- The fix
- Chrysler will notify owners, and dealers will flash the engine calibration software to enhance the engine warm up protection, free of charge. The recall began September 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W57.
Engine complaints
I would like to report a major safety concern with the push button start system and programming on the 2019 and up 5500 cab and chassis with the 6.7 Cummins. On November 29th we had a 2019 Ram 5500 that went in the ditch and ended up on its side because of soft ground. It was laid fully on the passenger side. It was still running. Operator tried to turn off engine and it would not. After he climbed out drivers side window he tried to clamp off fuel line. Truck continued to idle until it stuck a few of the main...
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bearings to the crank shaft . truck was towed in and all fluids were checked and filled as needed. Turning the engine over with a barring tool was I was able to free it up. I charged batteries and turned on key it wouldn't crank. (shifter was in park when unit was unloaded off wrecker into shop) PCM has numerous codes including lost communication with TCM. Didn't display gear selecting in cluster. After clearing codes truck would start and run. These chassis' will not turn off if the transmission dash display does not display park or neutral and will not turn off if PCM loses communication with TCM even if transmission is in park or neutral.. Luckily this was not an accident were anything started on fire but chassis should either have a impact or tilt sensor or programmed so if you hold start button for a certain amount of time or press it a certain number of times it overrides ignition system. A mechanic with a 2019 2500 with the Cummins says that his manual states that it button is pushed and held it will turn ignition off after holding for 5 seconds. I test a couple of other 2019 5500"s that are located here and with transmission in drive, vehicle stopped motor running have held button for up to 3 minutes and pushed it up to 30 times and ignition will not turn off unless dash display shows park on neutral. If there had been damage to fuel lines it could have been pumping diesel fuel onto the accident scene
The contact's husband owns a 2019 Ram 5500. While her husband was driving 45 mph, he heard an abnormal sound coming from the engine as the check engine warning light illuminated. The vehicle stalled while depressing the accelerator pedal. Her husband pulled over to the side of the road and upon inspection, he discovered that smoke and a fire had started in the engine compartment. Her husband grabbed the fire extinguisher and extinguished the fire. The contact owns a towing company and was able to tow the vehicle to...
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a dealer. The dealer informed the contact and her husband that a rod had gone through the engine block. The contact and her husband were provided an estimate for the repair which they declined. The contact had the engine replaced by an independent mechanic. Upon investigation, the contact discovered the vehicle had been placed under NHTSA Campaign Number: 21V439000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and the contact was initially provided a case number. The contact then received a call from the manufacturer that her claim was denied. The vehicle was repaired. The failure mileage was 164,716
Ram 5500 engine complaints by year
5500 engine problems, every yearSource: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data