- The problem
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
- The risk
- If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
- The fix
- Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Vehicle safety record
2020 Keystone Carbon Problems, complaints & recalls
Owners have filed 1 complaint about the 2020 Keystone Carbon with NHTSA, most often about the body, doors & structure (1). It is covered by 1 recall, the latest in July 2020 for the electrical. For comparison, the 2019 has 0 and the 2021 has 1.
NHTSA data checked
CAbout as many problems as a typical Carbon year, for its age
#347 most complained-about 2020 vehicle
- Complaints
- 1
- Recalls
- 1
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Deaths
- 0
Most common 2020 Keystone Carbon problems
Share of all 1 complaints. One complaint can name more than one area. Tap an area for its complaints and recalls.
2020 Keystone Carbon recalls 1
Recall repairs are free. Your dealer fixes them whether or not you bought the car there - check your VIN at nhtsa.gov/recalls to see if yours is done. What to do
What owners say
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1 complaints about the 2020 Keystone Carbon
Newest first, as filed with NHTSA by owners.
Noticed a crack on the fiberglass under front slide out. This crack is associated with a frame failure on the upper portion of the fifth wheel close proximity to the hitch. I have not had a full failure but if someone does not notice or catch this the trailer frame could fail going down the road and who knows what could happen then.
Keystone Carbon: every year compared
All Carbon years2020 Keystone Carbon vs rivals
| Vehicle | Complaints | Recalls | Grade | |
|---|---|---|---|---|
| 2020 Keystone Carbon | 1 | 1 | C | |
| 2020 Keystone Alpine | 5 | 1 | C | Compare |
| 2020 Keystone Keystone | 5 | 0 | F | Compare |
| 2020 Keystone Cougar | 3 | 8 | F | Compare |
| 2020 Keystone Fuzion | 2 | 5 | D | Compare |
| 2020 Keystone Hideout | 2 | 5 | F | Compare |
| 2020 Keystone Impact | 1 | 4 | D | Compare |
| 2020 Keystone Atlas | 1 | 0 | - | Compare |
| 2020 Keystone Aspen Trail | 1 | 0 | C | Compare |
More sales usually means more complaints, so compare similar vehicles of the same year. The grade compares each vehicle with its own model's other years.
Questions about the 2020 Keystone Carbon
Does the 2020 Keystone Carbon have any recalls?
Yes - NHTSA lists 1 recall for the 2020 Keystone Carbon: electrical (July 2020). Recall repairs are free at any authorized dealer. Enter your VIN at nhtsa.gov/recalls to see whether yours has been fixed.
What are the most common problems with the 2020 Keystone Carbon?
By the complaints owners filed with NHTSA, the most common problem areas are the body, doors & structure (1).
How many complaints has the 2020 Keystone Carbon had?
1 complaints have been filed with NHTSA, the first on July 14, 2023 and the latest on July 14, 2023. Of these, 0 describe a crash and 0 a fire, and together they report 0 injuries and 0 deaths.
Is the 2020 Keystone Carbon a reliable vehicle?
Its Safety Index is 58 out of 100 (grade C: about as many problems as a typical Keystone Carbon year, for its age). The index weighs complaints, crashes, fires, injuries, deaths and recalls against how long the vehicle has been on the road, compared with the same model's other years. It is not a measure of every repair - read the complaints and owner experiences, and have any used vehicle inspected before you buy.
Which Keystone Carbon years have the most complaints?
2016 (5), 2014 (1), 2018 (1). See every Keystone Carbon year compared.
What should I do if my 2020 Keystone Carbon has a problem?
If it is a safety problem, stop driving it if it is unsafe and contact your dealer. Report it to NHTSA at nhtsa.gov/report-a-safety-problem - enough reports start investigations and recalls - and share your experience here so other owners know what to look for.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) complaints and recalls, checked . Complaints are owners' own reports and are not verified. How we use the data