Per dealership at 69,000 miles, need to repair torque converter and planetary assembly or replace transmission
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3,670 complaints filed by owners in the last 30 days. Newest first, as NHTSA publishes them.
The contact owns a 2021 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The contact stated that the failure was intermittent at first but later became persistent. The vehicle was taken to O'Reily's where it was diagnosed with fuel control module failure, turbocharger failure, and powertrain failure. The contact was notified of three open recalls associated with the VIN. The contact stated that while driving at an undisclosed speed, the accelerator...
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pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle lost motive power and the engine seized. The vehicle was towed to the dealer. The contact was informed that the parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The failure mileage was 100,000.
Subject: Front suspension failure and wheel detachment - 2021 Tesla Model Y Vehicle: 2021 Tesla Model Y VIN: [[redacted]] My wife's 2021 Tesla Model Y experienced a serious failure involving the front-right suspension, resulting in the wheel detaching from the vehicle. Following the incident, we observed a disconnected suspension arm at its mounting point and recovered a loose fastener. We understand that another fastener associated with the connection was already missing. We have photographs documenting the...
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detached suspension connection and the recovered fastener. We are concerned that this failure may involve a safety-related defect in the front suspension mounting hardware. We request that NHTSA investigate whether this incident is related to recall 21V-835 / Tesla campaign SB-21-31-003, or any other suspension defect or recall affecting this vehicle. Please review this incident for potential safety implications for other vehicles and determine whether further investigation is warranted. We can provide photographs, the failed hardware, repair records, and additional details about the circumstances of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 Fiat 500. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was determined that the shifter cable bushing had failed. The vehicle was repaired under NHTSA Campaign Number: 19V817000 (Power Train); however, the failure recurred 25 miles later. Upon inspection, the contact became aware that the shifter cable bushing under the hood had detached again. The dealer was notified of the failure and informed the contact that the vehicle was repaired...
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with the part provided by the manufacturer. The manufacturer was notified of the failure and initially informed the contact that a case was pending authorization for a loaner vehicle, tow truck service, and repair assistance; however, the dealer later informed the contact that the manufacturer had only agreed to cover the repair. The failure mileage was 117,627.
I am formally reporting a serious safety incident involving the original factory-supplied tire jack provided with our 2024 Ford Expedition Limited. Vehicle: 2024 Ford Expedition Limited VIN: [[redacted]] Incident Date: [[redacted]] Location: [[redacted]]. While attempting to change a tire, my husband, [[redacted]], experienced a sudden loss of stability when the factory-supplied jack slipped, causing the vehicle to fall and trapping him underneath. My husband underwent total knee replacement surgery...
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approximately two and a half months ago. The Expedition came down onto his surgically repaired leg, potentially causing additional injury. Even more concerning, the Ford-provided jack slipped three times during this incident. The first occurrence happened when my husband was attempting to remove the tire. As the tire came off the jack slipped and caught his leg underneath the vehicle. He caught it and tried to put the jack back in place to get his leg out, but it slipped again. On the third attempt, he was finally able to remove his right leg, which had been pinned underneath the whole time. Note: He followed the instructions and placed the jack where specified. We have video evidence showing the positioning of a tire underneath the Expedition. That tire appears to have prevented the full weight of the vehicle from coming down on his leg. Without that protection, this incident could have resulted in catastrophic injury or death. We have discovered that there are multiple safety recalls involving the 2024 Expedition, although we have not confirmed an existing recall specifically involving the original factory jack. Given the seriousness of this incident, we formally request: An immediate investigation of the factory-supplied jack and its potential failure. Identification of the original jack's manufacturer, supplier, part number, design specifications, and rated capacity. Review of previous consumer complaints, warr INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Failing oil pressure sensor which "blinds" the driver of the engines true oil levels. It occasionally causes the car to go into "limp" mode or stall which could cause unnecessary and unreasonable traffic safety hazards. This is a well known and documented critical safety defect by Genesis as they've already executed a recall for the issue in their home country / market of South Korea.
While driving approximately 65-70 mph on a highway, my 2026 Jeep Grand Cherokee 4x4 with approximately 15,000 miles suddenly jerked to the right and a loud knocking/clunking noise was heard from the drivetrain area. Immediately afterward, vehicle performance decreased significantly and the vehicle struggled to accelerate. The sudden loss of power at highway speed created a safety hazard due to surrounding traffic. No warning lights or messages appeared. The condition persists and the vehicle continues to have...
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acceleration problems. This was very unsafe because either myself or other couldve been injured. I called jeep and they told me to drive it in to the Dodge dealership in Andrews TX, I want to emphasizes this is very unsafe, because it wont accelerate as it should. I have to drive down a road that oil tanker semis drive on as well.
The contact owns a 2026 Hyundai Palisade. The contact stated that while the vehicle was parked, the transmission failed to shift into drive(D) or reverse(R) after the START/STOP button was pressed. The contact stated that when the transmission was shifted into neutral(N), the vehicle unexpectedly moved. The contact's spouse researched how to start and move the vehicle after the failure. The approximate failure mileage was 4,000.
Purpose of this complaint I am asking Nissan North America to review Nissan's part of what happened with my practically new 2026 Pathfinder. I am not asking Nissan to pay for the collision itself, and I am not asking Nissan to reimburse expenses that were the responsibility of my automobile insurer. My accident occurred [[redacted]]. State Farm provided rental coverage through [[redacted]]. My complaint concerns what happened after that coverage ended, including additional delay and expense while Nissan parts and...
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Nissan-related technical or programming issues prevented completion and return of my vehicle. The dealership-versus-body-shop issue Nissan Consumer Affairs told me that rental assistance might have been considered if my vehicle had been sitting at a Nissan dealership. That reasoning does not address the reality of my situation. Nissan dealerships in Memphis do not perform the collision body repairs my Pathfinder required. Had I taken my wrecked vehicle to a Nissan dealership, I would have been directed to a collision repair facility. Pre-accident concerns: fluid leak, brakes, and AEB Before the collision on [[redacted]], I had already noticed a spot from fluid leaking underneath my Pathfinder in my garage. I sent photographs and discussed the condition with Brock Carroll, the finance manager. He told me to bring the vehicle in to be looked at. I also told him that the brakes did not feel right. The Pathfinder had only approximately 800 miles on it. I was on my way to Nissan to have those concerns checked when the collision occurred. Immediately before impact, I remember the vehicle stopping, releasing, and stopping. I also noticed that my vehicle wasn't driving right anymore. Taking off and power was and is still have a slow take-up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Hyundai palisade calligraphy 2024 at 14k miles I heard clunking, thumping, knocking noise at low speed The problem from bad Rear Self-Leveling Shocks and Upper Shock Mounts & Isolators and im not the only one has that problem i got 2 more family members with the same issue And hyundai doesn't not fix the problem and make recall
The contact owns a 2026 Buick Enclave. The contact stated that while driving at approximately 20-60 MPH, there was an abnormal squealing sound coming from the vehicle. The dealer was contacted and determined that the brakes were inoperable. The Customer Service Representative was contacted and opened a case; however, the case was denied. The approximate failure mileage was 5.
The Courtesy Chrysler Jeep Dodge Ram Tampa, Florida dealership fraudulently marked my safety recall as completed in 2024, despite never performing the repair. I have driven this vehicle for two years believing my major airbag safety recall was addressed, when it was not. The Vancampen Motors Inc - Jeep, Chrysler, Dodge, Ram in Williamsport PA physically confirmed the recall connector was still installed, and I photographed it with the mechanic. The mechanic explained that this defect could prevent airbags from...
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deploying in a crash, risking serious injury or death. I have now been without my vehicle for over three weeks while trying to resolve this. I haven't been able to work or leave my apartment for the entire three weeks. The Williamsport dealership cannot perform the repair because Tampa refuses to correct the false completion record or pay for the repair. The Tampa location has been proved photo proof of the recall not being completed. During a three way call with both dealerships and my Jeep case manager, Tampa continued refusing to resolve the issue and reportedly instructed Vancampen Motors Inc - Jeep, Chrysler, Dodge, Ram to misclassify as a repair of a defective recall instead. The tampa dealership was paid out for this recall they did not complete in 2024. This obstruction is preventing a critical safety recall from being completed. I am requesting an investigation into the false recall record, the unperformed repair, and Tampa's continued refusal to allow the safety issue to be corrected.
Passenger side headrest exploded while driving. Luckily no one was in the passenger seat
I purchased this 2007 Subaru Outback for my daughter after checking Subaru's official recalls website. That site listed Takata recall WQR-53 as completed [[redacted]]. My independent Subaru-certified mechanic diagnosed code 72 on the passenger airbag circuit and referred me to Don K Subaru in Whitefish, noting that the master technician there had trained him on the recall procedure. Don K installed Subaru test harness P on that circuit. Code 72 cleared, and the technician's written conclusion was that the...
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inflator needs replaced. I opened case [[redacted]] with Subaru Customer Advocacy. Across two emails, their representative Tyler gave two different completion dates: [[redacted]], then [[redacted]]. He later admitted the first date was only the recall's effective date. Subaru's public website still displays [[redacted]]. I have asked twice, in writing, for the part number of the inflator that was installed and whether it was an interim Takata unit or the final non-Takata remedy. Subaru has not answered. A safety-critical airbag inflator throwing a failure code after a recall repair is not something I can accept as closed. I'm filing this complaint because Subaru's own records cannot agree on when or how the remedy was performed on this vehicle, and because the information the public relies on to judge airbag safety is wrong. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my vehicle, the check engine light came on after driving for about 10 minutes. It remained on and I called the dealer and they said that I should bring the vehicle in to be checked. They looked at the check engine light and said it was probably because the gas cap was not on properly. I do not have a gas cap so the turned it off and said I should be ok. It came on again and they said they would have it checked further. After further investigation the discovered a loose flap associated with the cruise...
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control and adjusted the flap. I was told if it came on again it would need to be replaced. The light came on again and I took the vehicle in to have it replaced. It has not yet been repaired. The engine light comes on and even goes out while driving.Generally the light will come on and stay on for a few days and go off but it happens and I have not had one vehicle for more than a few months. I believe another problem is being generated from this because now I am having problems with the vehicle jerking because the vale has not been replaced.
**System/Component Failed & Inspection Status:** Frame/Chassis Structure, Axles, & Suspension. Structural I-beam frame warpage (1 1/8" out of cross-diagonal square; 4 7/8" hanger placement variance), frame weld cracks, flattened leaf springs, bent spindles, and repeated shearing/loss of wheel lug studs and complete wheels in transit. **Available for inspection:** Yes, stored at Aces Auto & Trailers in Cortez, CO with full photo/video/measurement records. **Safety Risk:** Heavy-duty wheel assemblies sheared off...
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at highway speeds on 3 occasions. Most recently ([[redacted]]), both passenger-side wheels detached in rapid succession on the highway, creating an immediate, life-threatening projectile risk to surrounding traffic. Attending State Highway Patrol kept us roadside 10+ hours and warned it was sheer luck no major crash or fatalities occurred and highly recommended reporting to NHTSA. **Confirmed by Dealer/Service Center?** Yes. **Aces Auto & Trailers (Cortez, CO)** confirmed 1 1/8" frame variance and weld cracks forcing the rear axle to "walk" out of alignment, generating extreme lateral shear that snaps lug studs. They declared the frame a total structural loss. **Beautiful AZ RV Repair (Jayco Authorized)** confirmed a bent axle spindle, ungreased bearings, and flattened leaf springs. **King's Diesel (LA)** confirmed complete lug shear. **Inspected by Manufacturer, Police, or Others?** Yes. **Lippert Components** inspected [[redacted]] (WO #[[redacted]]), recording frame misalignment, cracked welds, and body separation. **State Highway Patrol** managed the highway scene and advised filing with NHTSA. **Symptom progression:** July 2025: Severe, abnormal inside-edge tire wear exposing steel belts on factory-installed wheels/tires. May 2026: Rear passenger-side wheel sheared completely off at highway speeds without prior warning. [[redacted]]: Sudden, simultaneous detachment of both passenger-side wheels on the highway within 200 miles of leaving a repair facility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2021 Tesla Model 3 with approximately 110,000 miles. Loud creaking/squeaking noise from the front suspension (primarily passenger side) when driving at low speeds over bumps and during slow turns. The noise matches the known front upper control arm ball joint water intrusion issue documented in Tesla service bulletin SB-20-31-006 and widely reported by other Model 3 owners. No warning lights, messages, or other symptoms. The component is available for inspection. I have scheduled a service appointment with Tesla...
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but the vehicle has not yet been inspected or repaired by the manufacturer or any independent shop. While currently only a noise (NVH) issue, progressive wear of this ball joint can lead to play in the suspension, uneven tire wear, degraded steering feel, and potential loss of control if the joint fails.
The infotainment system on my 2025 VW Atlas experiences sudden, random total blackouts and complete system reboots while operating the vehicle. This critical software/hardware failure occurs during both wired and wireless Apple CarPlay connections. When the screen goes completely black, all system features instantly shut down, causing a severe safety hazard by completely disabling the rearview backup camera and driver-assist safety displays while maneuvering or driving. The vehicle has already been taken to an...
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authorized dealership (Hiley Volkswagen) for a formal repair attempt, where an MIB3 recovery and software update were performed, but the safety defect persists. Volkswagen of America is aware of this ongoing safety hazard under Corporate Case Number 07809683. The unpredictable shutdown of the central screen and backup camera presents an imminent risk of backing into obstacles or pedestrians, violating federal safety regulations for rear visibility.
The contact owns a 2017 Hyundai Sonata. The contact stated that while driving at 65 MPH, there was smoke coming from under the hood, and the vehicle lost automotive power and the vehicle was barely moving. The contact was able to drive the vehicle to the residence at a slow speed. The vehicle was taken to an independent mechanic, and the contact was informed that the engine was consuming an excessive amount of engine oil and that there was no oil in the engine. The contact stated that the vehicle had received an oil change one week prior to the failure. The dealer was contacted and made aware of the failure. The failure mileage was approximately 180,000.
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V69500 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rear-view camera displayed a blank or distorted image. The failure mileage was 72,000.