Ford Explorer Body problems by year

Dear Ford Customer Relations, I am requesting a formal review of several deteriorating components on my 2017 Ford Explorer Limited, which currently has approximately 95,600 miles. I originally leased this vehicle new for three years and subsequently purchased it. I have maintained continuous possession of the vehicle since new. I am experiencing three significant issues: -Interior driver's door handle: The chrome-like coating has peeled, creating razor-sharp edges that have cut my hand on four separate...

Panoramic Sunroof spontaneously exploded.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that occasionally, while in reverse, the rear-view camera failed to display a clear image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 150,000.

The B pillar, that has a recall for it for almost 2yrs while waiting for the part to be available, fell off while driving on the freeway. The piece was barely holding on when we pulled over on the freeway. With that piece falling off it has tripped the electrical with the rear lift door now not working and forever now have the warning light on the dash that shows the door not closed and to lock the vehicle is difficult and the lights won't shut off for over 20min which is now affecting the vehicle battery. Ford has...

On approximately June 13, 2025, while driving my 2016 Ford Explorer Sport on the highway, the driver's-side exterior B-pillar trim appliqué came loose. There were no warning lights, messages, or other symptoms before the failure. The trim did not completely detach because it remained connected by the exterior keypad wiring. The failure created a risk to other motorists because the trim could have completely detached at highway speed and entered the roadway. I stopped at a gas station and temporarily secured the...

See attached document for complaint.

Received recall notice 6/2025 regarding the A pillar covers and scheduled for repair. Ford representative came out and placed black adhesive tape on the A pillars and windows but did not replace the covers. It is now 11/2026 and no word on when pillar covers will be replaced.

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the contact became aware that the driver's side B-pillar door trim was detaching. The contact associated the failure with NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. The dealer was contacted and stated that the cost of the repair was not covered because the VIN was not included in the recall. The failure mileage was approximately 90,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at 55 MPH, the passenger-side A-pillar trim detached and flew onto another vehicle. The dealer was contacted and made aware of the failure. The contact was informed that the repair was not covered under NHTSA Campaign Number: 24V031000 (Structure). The contact received notification of the recall, and the vehicle was taken to the dealer. The dealer inspected the vehicle, and the contact was informed that the repair was not needed. The manufacturer was contacted and made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Explorer. The contact stated that while driving 60 MPH, the front windshield trim detached and flapped across the front windshield. In addition, the contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 120,000.

This is the platinum model, with the leather Dash. The dash is separating in two pieces, and the leather is curling up. This is all the way across the dash from the driver side, to the passenger side. It is in my line of vision, to where it is not safe to see the road. I believe this is from the sun.

The contact's son owns a 2015 Ford Explorer. The contact stated that the A-pillar trim had become loose and unsecured. The cause of the failure was not yet determined, and the vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V031000 (STRUCTURE).

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure) however, the parts to complete the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

B-Pillar trim on drivers side detached/broke in half and flew off in traffic. Since then, electrical panel on the driver door messed with the locks. locks no longer work, back tailgate ajar warning is on (even though the tailgate is closed) unable to open to open the tailgate (stuck in lock)

manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have only repaired 1 side of the trim. Dealer states driver side is on back order